UltimeaWe founded Ultimea as a team of audio-visual engineers and enthusiasts who were frustrated by home theater products that felt complicated, outdated, and overpriced. We knew it was time for a change. By combining innovative acoustic engineering, modern design, and smart cost optimization, we set out to make cinema-quality audio and visual experiences accessible to everyone.💻Official Website: www.ultimea.com 📧 Contact us: [email protected]
Ultimea (ultimea.com) has 431 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Jessica P.
Great service when we lost remotecontrol
Response from UltimeaDec 27, 2024
Dear Jessica, Thank you for your kind words! We're glad to hear that we were able to assist you when you lost your remote control. If you need any further help, feel free to reach out. We're always here to support you! Best regards, ULTIMEA Customer Service
Ingmar van V.
Recently I bought the Ultimea Apollo. Unfortunately I wasn’t satisfied with the product because there was a delay with video and sound in use with google chromecast.All the other stuff seemed good. I wanted to write a review because the customer service was amazing! Their communication was very good and friendly. They’ve sent another device to see if that would solve the problem. They were flexible with the return period, because it was delayed by the postal office wich send the package back to my home. They really helped me with all the problems and stayd super friendly. This is something a lot of companies can learn from. Customer service is everything! Too bad I can’t use their product with chromecast :(
Response from UltimeaDec 25, 2024
Dear Customer, Thank you for your kind words! We're glad our customer service team could assist you, and we truly appreciate your understanding despite the issues with Chromecast. If you need any further assistance, feel free to reach out. Thanks again for your support! Best regards, Ultimea Customer Service
Barry M.
Had my broken nova s80 replaced with the posioden D80. After quite a bit of testing I'm not convince this unit is able to process dolby atmos as it claims to do. Using a test video encoded in dolby atmos, from dolby. The posioden s80 struggled to separately define the signal sent to both the front and rear surround speakers. Both the front and rear surround speakers are triggered at the same time. I am hoping this is a firmware problem rather than hardware. Currently awaiting a fix fom ultimea.
Response from UltimeaDec 25, 2024
Dear Customer, Thank you for your feedback, and we sincerely apologize for the inconvenience you've experienced with the Posioden D80. We understand how important a seamless audio experience is, especially when it comes to Dolby Atmos. To help resolve the issue with the Dolby test, please confirm the following: 1. Ensure that the EQ setting is set to "MOVIE" mode. 2. The Posioden D80 supports 7.1 Dolby Atmos. Could you please verify that the video you are testing is indeed in the 7.1 format? If you're playing a 5.1 or other non-7.1 format, it could cause the issue you've described. We appreciate your understanding and thank you for your time, patience, and kind feedback. Please don't hesitate to reach out for further assistance. Best regards, Ultimea Customer Service
Gareth D.
I read a review that suggested the D60 5.1 was a better option than the D50, which I was considering, due the price. It was on Amazon for around £100. The D60 was £250, but with a £50 voucher, making it £200. I can’t tell you what a fantastic product this is. I had a 500w Sony system years ago, which was pretty impressive, but of course it involved lots of wires. My room/tv setup was never suitable for a surround system for quite a while, until recently. The fact that the rear speakers and subwoofer connect wirelessly suited my set up perfectly. The sub is down by the side of the sofa and the wires to the surround speakers just run around the back the sofa. Everything just worked, straight out of the box. As an extra bit of advice, if you can connect via the eArc method, you will get so much more from the system, especially the surround isolation and the left right and back to front travel. I had to connect via optical initially, but recently bought a Fancyleds sync box (get one, trust me) which meant I could use the eArc connection method. I couldn’t recommend this product more if they paid me. For the average size living room, the power or this system is more than enough.
Response from UltimeaDec 25, 2024
Dear Customer, Thank you so much for your fantastic feedback! We're thrilled to hear that the D60 5.1 system has worked so well for your setup, and we truly appreciate your detailed review. It's great to know that the wireless rear speakers and subwoofer have made such a positive difference for you. Your advice about using the eArc connection is also very helpful, and we're sure other customers will benefit from your experience. Thank you again for your kind words and strong recommendation. We're delighted that you're enjoying the system, and we appreciate you taking the time to share your thoughts! Best regards, Ultimea Customer Service
L. B.
I originally gave this company 1 star as their website and email they sent me regarding my order said it was delivered; however all I had received was my free gift (from a black Friday special offer). The actual item I had ordered had not arrived. I cold not find a customer service # on Google or their website only an email or chat. So I emailed them and got no response. The next day I tried to chat and once again, no response. So then I called and again, no response as a matter of fact I was forced to leave a voicemail. With all that being said I did finally receive the rest of my order. I would love to give 5 starts but I feel customers should be told their items are being shipped as 2 separate packages and provided with both traking #'s. In the response below that is the first time I was given the 2nd shipment tracking # at which time I had received my items so the tracking # no longer mattered. I am excited to try what I ordered and am so thankful I finally received all of my order.
Response from UltimeaDec 5, 2024
Dear Customer, We are truly sorry to hear about your experience and regret the frustration this has caused. Please know that we take these concerns very seriously, and we are committed to resolving the issue promptly. Your order was indeed shipped in two separate packages due to a packaging issue. We have verified that the Poseidon D80(UPS :1Z4400560391271972) was delivered on December 4th, and we kindly ask that you double-check for its arrival. We have already shared the tracking information via email to assist with this. Thank you for your updated, and we sincerely apologize for the delay in our responses during the Black Friday period. The high volume of orders caused a temporary shortage in our customer support team, and we deeply regret the lack of timely communication. Please be assured that we have taken this matter seriously and will be adding more staff during future busy periods to ensure that all customer inquiries are addressed promptly. Regarding the delivery notification, we acknowledge that the system did not clearly inform you that your order was shipped in two separate packages, along with the relevant tracking numbers. We are currently working to improve and update the notification system to prevent similar issues in the future. We truly appreciate your understanding and patience throughout this process, and we're grateful for the opportunity to make things right. Thank you for giving us another chance, and we hope you enjoy the product you ordered! Best regards, ULTIMEA Customer Service Team
Mudiyanselage G.
I couldn't be more impressed with the Ultimea Apollo P40! I have been using it for a few weeks. This budget-friendly projector delivers fantastic performance at a fraction of the cost of high-end models. The image quality is sharp and vibrant, with great contrast even in dimly lit rooms. It's perfect for movie nights. The setup was a breeze, with multiple input options like HDMI and USB making it super versatile. The built-in speakers are surprisingly decent, so no more external sound system is required. What really stands out is the portability and ease of use. It is lightweight and compact, making it easy to move between rooms or take on trips that no TV could offer. For the price, the P40 exceeded all my expectations, proving that you don’t have to break the bank for a quality home theatre experience. Highly recommend it to anyone looking for a reliable and affordable projector!
Response from UltimeaNov 29, 2024
Dear Customer, Thank you for sharing your thoughts on the Ultimea Apollo P40! It's great to hear that you're having such a positive experience with it. The combination of sharp image quality, ease of setup, and impressive built-in speakers, especially at this price point, really makes it stand out. Portability and versatility are definitely huge bonuses, especially for movie nights on the go. It's always nice to find a product that exceeds expectations without breaking the bank. Your detailed feedback is super helpful for anyone considering a budget-friendly home theatre upgrade! Best regards, Ultimea Customer Service
Tarik El G.
Great customer service and amazing products.
Response from UltimeaNov 28, 2024
Dear Tarik， Thank you so much for your kind words! We're thrilled to hear that you're happy with both our customer service and products. If you need any further assistance, feel free to reach out anytime. We truly appreciate your support! Best regards ULTIMEA Customer Service
Cell
Ich hatte ein Problem mit einem Produkt, der Kundenservice war stets hilfsbereit und freundlich und das Problem konnte aus der Welt geschaffen werden.
Response from UltimeaNov 24, 2024
Sehr geehrter Kunde, Vielen Dank für Ihre freundlichen Worte! Wir freuen uns sehr, dass unser Kundenservice Ihnen helfen konnte und das Problem erfolgreich gelöst wurde. Zögern Sie nicht, uns jederzeit erneut zu kontaktieren, wenn Sie weitere Fragen oder Anliegen haben. Mit freundlichen Grüßen, Ultimea Kundenservice
