We founded Ultimea as a team of audio-visual engineers and enthusiasts who were frustrated by home theater products that felt complicated, outdated, and overpriced. We knew it was time for a change. By combining innovative acoustic engineering, modern design, and smart cost optimization, we set out to make cinema-quality audio and visual experiences accessible to everyone.💻Official Website: www.ultimea.com 📧 Contact us: [email protected]
Ultimea (ultimea.com) has 431 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
ultimea.com
Website
ultimea.com
Category
Audio & Visual
Location
Ontario, California
Listed on Five Star Index
2026
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The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
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APOLLO S90 SE SI GUASTA NON C'È NULLA DA FARE : ATTENZIONE ALL'ACQUISTO RICAMBI INESISTENTI!( TUTTO SI PUÒ ROMPERE MA DEVI DARE LA POSSIBILITÀ DI RIPARAZIONE) GRAZIE!!!!
Response from UltimeaOct 3, 2026
Grazie per il suo feedback e per aver condiviso la sua esperienza. Ci dispiace molto apprendere che il suo Apollo S90 SE si sia guastato e comprendiamo la sua frustrazione: quando un prodotto si rompe, è naturale voler avere la possibilità di ripararlo.
Vorremmo anche informarla che abbiamo già provveduto a fornirle una soluzione: La invitiamo gentilmente a controllare la sua email, compresa la cartella spam. Se non dovesse trovarla, può contattarci direttamente a [email protected].
Per maggiore chiarezza, al momento non forniamo parti di ricambio singole per questo modello. Tuttavia, se il prodotto è ancora in garanzia, offriamo la sostituzione completa dell’unità in modo gratuito, con reso e spedizione a nostro carico. Questo ci permette di garantirle un prodotto funzionante e conforme agli standard di qualità.
Prendiamo molto sul serio il suo suggerimento e lo trasmetteremo al nostro team interno per valutare miglioramenti futuri.
Grazie ancora per aver scelto ULTIMEA. Siamo a disposizione per aiutarla.
Cordiali saluti,
Team di Supporto ULTIMEA
MD
MD
Dealing with Ultimea’s customer support…
Dealing with Ultimea’s customer support has been an exhausting, weeks-long ordeal over what should have been a simple fulfillment resolution. After an incorrect unit (an A40) was sent instead of the intended Aura A60 Pro 7.1 Soundbar, their support representative explicitly sent a written commitment confirming that a replacement unit would be shipped out the following business week. Instead of honoring that written statement, their support team abruptly reneged on their agreement, forcing the case into an automated stalemate. Despite being informed of significant household hardship and caregiving obligations for a disabled child who urgently needed the audio accommodation, Ultimea refused all reasonable paths forward. We offered to pack the incorrect unit and surrender it via a scheduled doorstep carrier pickup, but their support agents completely refused to assume any logistical burden for their own operational mistake. They insist on rigid, scripted return-first procedures while refusing to escalate the issue or honor their own staff's written representations. A company is defined by how it handles mistakes. Ultimea’s support operations prioritize internal inventory bureaucracy over basic integrity and vulnerable consumers. Save yourself the headache and buy from a company that honors its written promises.
Response from UltimeaSep 28, 2026
Thank you for sharing your feedback. We understand your frustration and sincerely regret that this situation has been so stressful for you.
We would like to clarify the facts. We did honor our commitment: the replacement Aura A60 Pro was shipped on September 9, and you signed for the package on September 12. Our warehouse investigation confirms that the correct product was sent. However, the return has not been completed in accordance with our warranty policy, despite our requests.
We remain willing to resolve this matter. Please contact us directly at [email protected] so we can review the return process and find a workable solution together. We value all our customers and are committed to providing reliable support.
Best regards,
ULTIMEA Support Team
SB
Shanny B.
I bought a refurbished Ultimea Poseidon…customer service? What customer service!
I bought a refurbished Ultimea Poseidon E40 directly from Ultimea. The projector arrived with major functional defects: automatic keystone and intelligent image correction do not work properly, and the geometry remains distorted despite repeated calibration and manual adjustment.
Ultimea initially characterized it as a small corner issue and encouraged me to keep it. After I provided photos and videos, they offered small partial refunds, an inferior replacement model, and later asked me to pay an additional US$135–150 to receive a new working E40.
I had previously bought an Ultimea soundbar and was impressed, which is why I trusted the brand. Unfortunately, the warranty handling has been extremely disappointing. I am still requesting either a proper replacement at no additional cost or a fully protected refund with prepaid tracked return shipping.
Buyers should understand that the product may look attractive on paper, but warranty support may involve prolonged negotiation rather than a straightforward replacement.
Your response confirms the core problem with this experience. What should have been a straightforward warranty matter became a prolonged negotiation.
I received a defective refurbished projector. Instead of promptly offering a replacement or full refund with prepaid return shipping, I was first presented with partial refunds, substitute products, and an additional charge to receive a new unit.
That is not straightforward customer service. It places the burden on the customer to keep arguing for a basic warranty resolution and creates the impression that the company is testing what the customer will accept rather than resolving the defect.
A full refund and prepaid return label should have been the immediate solution once you confirmed that no equivalent refurbished replacement was available. I appreciate that this is now being arranged, but it should not have required repeated escalation and a public review to reach this point. What a joker company.
Response from UltimeaAug 5, 2026
Thank you for your honest feedback, and we sincerely apologize for the frustration you've experienced with your refurbished ULTIMEA Poseidon E40. 😔
We take your concerns very seriously, and we truly regret that your experience did not meet the high standards we strive for.
We want to clarify that we absolutely stand behind our warranty commitment and have never refused to provide service for your unit. The reason we offered partial refunds or a replacement with a different in-stock model was that we currently do not have any refurbished E40 units available in our inventory. As an alternative, we also offered you the option to pay a discounted upgrade fee to receive a brand new E40, which we believe would have been a fair solution given the circumstances.
We understand that you prefer a direct replacement at no extra cost or a fully protected refund, and we respect your position. To address your request, we have already initiated the process for a return shipping label. Once we receive the label from the courier, we will send it to you via email immediately — please keep an eye on your Email.
We truly value your trust as a returning customer who previously purchased our soundbar, and we are genuinely sorry that this repair/replacement process has felt like prolonged negotiation rather than a straightforward solution. That was never our intention, and we will review our internal procedures to improve in the future.
Please rest assured that we remain committed to resolving this matter to your satisfaction. If you have any further questions in the meantime, don't hesitate to reach out to us directly.
Best regards,
ULTIMEA Support Team
RO
Ronnie
Waste of money
I bought a few items from them in the past. All off Amazon except my latest purchase. My latest purchace is a projector that they shipped in the manufactured original box which screams projector all over it and it was stolen while I was at work after being delivered and left for everyone to see it was a brand new projector. At least Amazon puts their box around it, ultimea couldn't even be bothered to wrap it in paper. Complete waste of money due to their carelessness. First package stolen ever, and im positive it's because they basically advertised I bought a new projector because they didn't wrap the box to be discreet, so careless, so pissed.
Response from UltimeaJul 20, 2026
Thank you for sharing your feedback.
We are truly sorry to hear about what happened to your projector. We completely understand how frustrating and disappointing it must have been to discover that your package had been stolen.
We sincerely appreciate you bringing your concerns about the packaging to our attention. Your feedback is valuable, and we will share it with our logistics team as we continue working to improve our packaging and shipping process.
We would also appreciate the opportunity to review your case further. We have already contacted you with a solution; please check your email at your earliest convenience.
We sincerely apologize for the inconvenience and hope to have the opportunity to restore your confidence in ULTIMEA.
Best regards,
ULTIMEA Support Team
MI
Miguel
PAGO YO
Hice una compra. Me cobran comisiones porque ellos cobran en libras. No me llegó el producto. Hasta la fecha tampoco el reintegro y ahora me dicen que me van a devolver el dinero del producto únicamente.
Es decir, que su incompetencia me va a costar dinero. (Aunque me devuelvan el dinero del producto, cosa poco creíble porque es la cuarta vez que me lo dicen). Para cobrar no hubo ningún problema.
Siempre echan la culpa a los demás, (que el transportista, que el proceso bancario), y no asumen ninguna responsabilidad.
Si, si. Estoy muy contento 😀
Y ahora me dicen que van a tardar. Así 4 veces.
Response from UltimeaJul 16, 2026
Estimado cliente:
Gracias por compartir sus comentarios. Lamentamos sinceramente la frustración ocasionada por esta situación.
Nos gustaría aclarar que su pedido fue realizado y pagado en dólares estadounidenses (USD) a través de nuestro sitio web oficial. Cuando solicitó el reembolso en euros (EUR), también le informamos que podíamos procesarlo en euros para ayudarle a evitar posibles cargos adicionales.
Después de revisar su caso, confirmamos que el problema de entrega fue causado porque el transportista entregó el paquete en una dirección incorrecta. Por nuestra parte, le ofrecimos asistencia contactando con la empresa de transporte y realizando el seguimiento correspondiente del envío.
En cuanto al reembolso, ya hemos iniciado el proceso y le hemos proporcionado la confirmación correspondiente. Esperamos sinceramente que esta información ayude a aclarar la situación.
Seguimos comprometidos con resolver las inquietudes de nuestros clientes y ofrecerles el mejor soporte posible. Si tiene cualquier otra pregunta, no dude en ponerse en contacto con nosotros directamente.
Atentamente,
Equipo de Soporte de ULTIMEA
AC
Antonio C.
One of the worst after sales support I…
One of the worst after sales support I have ever dealt with. They refuse to replace a single speaker and force me to purchase an entire refurbished new set
Response from UltimeaJul 2, 2026
Dear Antonio,
We are truly sorry to hear that your experience did not meet your expectations, and we sincerely apologize for the frustration this situation has caused.
After reviewing your case, we would like to clarify that your product was purchased second-hand through a third-party seller and is therefore not covered under our official warranty policy. In addition, our soundbar systems are manufactured and paired as complete sets, so individual speakers are generally not available separately.
Even though your purchase is outside our warranty coverage, we have still tried to provide alternative solutions as a gesture of goodwill and have continued to work with you to find the most suitable option.
We truly value your feedback and understand your disappointment. Our team has already contacted you directly and remains committed to resolving this matter in the best way possible. If you have any further questions or would like to discuss the available options, please don't hesitate to reach out to us at [email protected].
Best regards,
ULTIMEA Support Team
HO
H O.
Can't even make a purchase in the EU
Update 23/06/26: They have emailed me and said they are actively trying to fix the problem and it will be fixed "within a month"! or I should just go ahead and pay in dollars and I guess just pay the bank transaction exchange fees. This just leaves me wondering how hard can it be to 1 ) fix the payment system on the EU website 2) simply add global payments to the supposed global website.
I'm based in Europe so tried to place an order on their EU website but the payment system is broken/not functional and only offers paypal(account only no guest checkout) for payment even though they say they accept card payments etc. After speaking to at least 3 different people in the same chat window over 12 hours (i say people the responses seem Ai/auto generated and don't actually address the previous messages sent by the other agents) they seemed to have no idea of the actual problem stating it should show all payment methods. went through the usual clear browser stuff and used different devices and then I was advised to just use the global/US site which does accept all payment methods but i have to pay in dollars, it shows pre vat US prices that change when addresses etc are added which doesn't inspire confidence and by doing this I would incur additional charges from my bank to cover the conversion from euros to dollars which i'm not doing and seems very unprofessional from the companies side to expect a customer to work around their website issues and pay in a foreign currency.
It's a shame as i'd spent time researching and settled on this projector, even checking it was in stock before researching it properly just to find out that they can't run a shopify website properly. I know i could buy it from a third party but that will undoubtedly cause issues if a warrenty claim was needed later and I should be able to purchase directly from Ultimea EU with a payment method that is clearly advertised on the website.
I had looked on here prior to attempting a purchase and observed that they may be lacking in their customer service department. This is PRE purchase experience so it appears they care as little about sales as after sales.
Response from UltimeaJun 22, 2026
Dear Customer,
Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience you experienced during the purchasing process.
After further investigation, we have recently identified an issue with our website's payment system. As a result, some customers may currently only see PayPal as an available payment option during checkout. We understand how frustrating this can be, especially after you spent considerable time researching our products and preparing to place an order.
To help us resolve this for you as quickly as possible, please contact our support team at [email protected] and attach a screenshot of this message in your email. Once we receive your inquiry, our team will review your situation and provide the best possible solution to assist with your purchase.
We sincerely appreciate your patience and the valuable feedback you have provided. Your comments help us improve both our website and customer experience.
We look forward to assisting you and restoring your confidence in ULTIMEA.
Best regards,
ULTIMEA Support Team
IS
Islam
Very bad experience i ordered product…
Very bad experience i ordered product and they dont delivered when i asking about update they told me to pay more money to get same product in the UK. Worst experience, dont gonna buy anything from them. Total disaster, I was really surprised they kept money and not delivered product and demanding more money to get same product ridiculous.
Response from UltimeaJun 22, 2026
Dear customer,
We sincerely apologize for the frustration and inconvenience you experienced with your order.
Regarding the additional payment request, customers are required to select the correct shipping region before placing an order. However, we fully understand that this process may not always be clear, and we recognize the inconvenience it may have caused. Our internal team is currently working to optimize and improve this experience to help prevent similar situations in the future.
We would greatly appreciate the opportunity to review your case again and provide a satisfactory resolution. Please contact our official support team at [email protected] and include a screenshot of this review in your email. Once we receive your message, our team will carefully investigate your order and provide the best possible solution.
We truly value your feedback and hope to have the opportunity to restore your confidence in ULTIMEA.
Best regards,
ULTIMEA Support Team
