We founded Ultimea as a team of audio-visual engineers and enthusiasts who were frustrated by home theater products that felt complicated, outdated, and overpriced. We knew it was time for a change. By combining innovative acoustic engineering, modern design, and smart cost optimization, we set out to make cinema-quality audio and visual experiences accessible to everyone.💻Official Website: www.ultimea.com 📧 Contact us: [email protected]
Ultimea (ultimea.com) has 431 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
ultimea.com
Website
ultimea.com
Category
Audio & Visual
Location
Ontario, California
Listed on Five Star Index
2026
About these reviews
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The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
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Pretty much in short first speaker I got I couldn't hear the rare speaker. Ruth this bre refurbished one I can hear the rare speaker a lot better
Response from UltimeaAug 5, 2026
Thank you for taking the time to leave your feedback — we truly appreciate your honesty. 😊
We're glad to hear that this refurbished unit has improved your experience, especially with the rear speaker performance compared to your first one. That's definitely a step in the right direction, and we're happy it's working better for you.
At the same time, we understand that "better" doesn't always mean "perfect," and we'd love to know if there's anything more we can do to make your experience better. Your satisfaction is very important to us, and we're always open to hearing how we can improve.
If you have any additional concerns, questions, or suggestions — or if you'd like to explore any further options — please don't hesitate to reach out to us directly. We're here to listen and help.
Thank you again for giving this refurbished unit a chance and for sharing your honest thoughts. We hope to have the opportunity to exceed your expectations in the future!
Best regards,
ULTIMEA Support Team
ED
EDWARD
Customer Service
I was given a soundbar as a gift, but I had a problem with the remote control, and I wanted to get a replacement.
It's taken at least 2 weeks jo get this sorted, and that's because the Ultimea team can not be bothered to read the chat backlog to get an update on my issue. I have been passed over to so many agents and they keep asking me to show proof of purchase, which I keep showing them just because they cant be bothered to check logged chats from days before.
One min someone is saying i can get a replacement, and another saying i cant get a replacement. It's ridiculous how many people iv been passed over to resolve this issue.
Colin from customer support team had looked in to my case and was very sorry about the whole situation. Some of the customer service staff where new and didnt know how to handle my case professionally.
Colin got me a replacement remote control and all is working well.
Thank you
Response from UltimeaMay 11, 2026
Hello Edward,
Thank you for your message, and we sincerely apologize for the frustration and inconvenience you’ve experienced with our customer service. We take your feedback seriously and will be providing additional training to our support team to ensure a smoother experience for all customers in the future.
Your replacement remote has been shipped and is currently on its way to you. If you encounter any issues with the new remote or have further questions, please reach out to us at any time via our official support email. We are here to make sure everything gets resolved to your satisfaction.
Best regards,
ULTIMEA Support Team
KA
Karl
Lack of fearures, very poor to no real customer care interests
Order number U11356 for an Apollo S90 system at £344.
It functions ans sounds okay. Unfortunately it has very little setup adjustment, so you can't set it up for the room; the different inputs reproduce the same sound track completely differently; it always defaults to the input it wants, rather than what you were last on and the app is a waste of time.
I used the community page to give feedback but they have no interest in actioning anything, they just say thanks and Ooo, we'll feed that back but it must be the only app on my phone without an update since April.
I wish I'd gone with another Sony system as they have all the features this hasn't, last ten years based on my experience and are worth the extra cost.
If your on a budget then consider them but otherwise get something else.
Edit: I contacted Ultimea direct and my comments were dismissed as below with thanks for my comments. They aren't interested in supporting improvements in existing items based on their replies.
They insisted there was an update, so I uninstalled and reinstalled the app to get that but it has no more functionality, so nothing has changed.
Response from UltimeaDec 9, 2025
Hello Karl,
Sorry for any inconvenience this has caused, and thank you for your honest feedback about the Nova S90. I understand how frustrating it can be when the product features don't fully meet your expectations.
To address your concerns:
- The Nova S90 includes over 120 preset EQ modes, plus a custom EQ option and several adjustable lighting effects.
- Regarding the source input issue, the system is set to remember the last-connected source by default.
- We also released the latest version of the app, V1.3.8, last week. To ensure you have access to the latest updates, please check the app store for any available updates.
If there's a specific feature you would like to see or if you need more customization controls, please let us know. We have provided you with a solution via our official email [email protected]; please check it.
Thanks for your feedback and patience. If you have any further questions or requests, please let us know.
Warm Regards,
ULTIMEA Customer Support Team
AN
Anna
Ho avuto sfortuna io ?
Comprato tramite Amazon Nuova S50 a 150 euro. Dopo 20 giorni ha smesso di funzionare... La politica aziendale prevede resi entro 14 giorni !!!! Ma la garanzia legale non dovrebbe essere 2 anni ? Si sente fortissimo rumore che esce da buffer mettendo a zero sul telecomando il volume. Per me la membrana audio è rotta. Dopo una settimana circa, hanno scitto che faranno rimborso totale.
Response from UltimeaApr 22, 2025
Cher client,
Nous sommes profondément attristés d'apprendre que votre expérience avec notre produit Nuova S50 et notre service après - vente ait été si décevante. Votre frustration est tout à fait compréhensible, et nous tenons à vous assurer que nous prenons très au sérieux les problèmes que vous avez rencontrés.
Il est inacceptable que notre produit ait cessé de fonctionner après seulement 20 jours, et nous regrettons vivement que vous ayez dû traverser tout cela. Nous sommes conscients que le bruit excessif que vous avez décrit est non seulement gênant, mais également empêche tout usage normal du produit. Quant à la difficulté à contacter notre équipe d'assistance et les instructions imprécises pour soumettre des preuves, c'est une lacune de notre service que nous tenons absolument à corriger.
Vous avez tout à fait raison de mentionner la garantie légale de deux ans en Europe. Nous tenons à vous rassurer que, même si le délai de retour de 14 jours sur Amazon est dépassé, vous êtes pleinement couvert par cette garantie légale. Notre objectif principal est de vous offrir une solution satisfaisante et de rétablir votre confiance en notre marque.
Nous allons examiner attentivement votre cas avec notre équipe technique. Nous aimerions que vous nous fournissiez plus de détails sur le problème, comme les étapes pour le reproduire et toute information technique que vous pourriez avoir. Notre équipe sera prête à vous aider en direct pour diagnostiquer et résoudre le problème, que ce soit en vous fournissant des instructions pour le réparer soi - même ou en organisant le retour et la réparation du produit.
Nous sommes conscients que plusieurs clients ont partagé des expériences similaires, et nous sommes déterminés à améliorer considérablement la qualité de nos produits et notre service après - vente en Europe. Nous tenons à vous remercier pour votre patience et votre feedback. Ils sont précieux pour nous et nous aideront à devenir meilleurs.
Si vous avez d'autres questions ou si vous avez besoin d'aide supplémentaire, n'hésitez pas à nous contacter directement. Nous serons ravis de vous aider et à trouver une solution pour vous satisfaire.
Cordialement,
Service client ULTIMEA
PC
Philippe C.
Barre de son ultimea 7.1.4
Barre de son ultimea 7.1.4, en cours de visionnage, le caisson ne donnait plus de son, obligé de le débrancher, puis de le rebranché et il c'est mis a fonctionner à nouveau, pareil pour les enceintes surround, je devais débrancher et rebrancher pour que sa fonctionne. Suite aux contactes avec le vendeur et ultimée, une mise à jour a été effectuée et le system à été amélioré, pour l'instant. Il reste encore quelques petits défauts à rectifier et en attente de la possibilité de se servir de l'application pour les réglages qui sont peux opérants. La barre de son reste un bon rapport qualité prix et la réactivité du vendeur ainsi que d'ultiméa est au top
Response from UltimeaMar 21, 2025
Cher client,
Merci de nous avoir fait part de votre avis sur l'Ultimea Nova S90. Nous prenons votre problème très au sérieux. Notre équipe technique a effectué des recherches et trouvé une solution à votre problème, que vous avez reçue par e-mail. Si vous avez des questions après la mise en œuvre de cette solution, n'hésitez pas à nous contacter par e-mail ; nous ferons de notre mieux pour vous aider.
Merci pour votre patience et votre soutien, et nous espérons que vous continuerez à profiter de nos produits !
Cordialement,
Service client ULTIMEA
MP
maxime P.
Terrible service
I ordered this screen at the start of december and was supposed to receive it at the end of december... We are now in mid-february and the screen is nowhere to be found and sold out. From their website it looks like they have some in the States, but they don't want to ship it outside since I haven't heard back from them concerning this. They pushed the shipping to end of january and I waited. I don't know if I will ever receive it and I wished they would send it to me directly since they made me wait this long.
Update : After back and forth messages, I will wait until it becomes available in Canada. They will keep me informed of any updates concerning the screen. They offered me a few options, but I want the screen and that is all. They will honor the purchase and I think that is good.
Response from UltimeaFeb 20, 2025
Dear Customer,
We are very sorry for the inconvenience. Due to the shortage of Photon E-ALR Projection Screen in Canada, we have had to update the inventory several times. We did not ignore your order. We understand that you want to ship from the United States, but we have repeatedly explained that we cannot ship to Canada across borders. We have provided you with alternatives via email, including replacement products or refunds. Please check and reply in time so that we can process it for you as soon as possible.
Thank you again for your understanding and patience.
Best regards,
ULTIMEA Customer Service
JM
JMcG
Apollo S50 arrived faulty
Apollo S50 arrived faulty.
(In short, the subwoofer did not work at all. This turned out to be due to a faulty connector.)
Was offered $15 discount if I kept it, or return for replacement. Keeping it meant paying for a product that doesn't work properly?? Crazy. Replacement risked going through all of that again?
Very frustrating as customer service take ages to respond via Whatsapp. (It also felt like I was dealing with bots, and multiple, different customer service reps in the same Whatsapp chat, which was frustrating, as sometimes different solutions were offered at the same time.)
Overall experience felt very poor, so have decided to return for full refund via Amazon, as I don't wish to give company any of my hard-earned money. They don't deserve it.
Avoid.
UPDATE:
Customer service reached out and eventually offered a replacement product at no cost. At that point this was indeed the only satisfactory solution, given the wasted time, energy, and money I had experienced.
The working product itself is actually pretty good for the price. Much better than my modern TV's inbuilt speakers, and works well for movies as well as playing music for parties etc. Was just what I wanted.
Sad that such a good, value-for-money product was let down my poor quality control and, initially, a bizarre and chaotic customer service experience.
Initially gave 1 star. Have updated it to 3 after receiving a free product.
Response from UltimeaJul 11, 2024
We apologize for the inconvenience you have experienced with our product and the delay in our response. We understand your frustration and want to assure you that we take your feedback seriously.
We completely understand your concerns about keeping a product that doesn't work properly or going through the hassle of a replacement. We strive to provide the best customer service possible, and we apologize for falling short of your expectations.
To address your issue, we recommend returning the product for a full refund via Amazon. We want to make sure you are completely satisfied with your purchase, and we understand that you don't wish to invest your hard-earned money in a product that didn't meet your expectations.
We appreciate your feedback, as it helps us improve our products and services. If you have any further questions or need assistance with the return process, please don't hesitate to reach out to us. We value your business and hope to have the opportunity to serve you better in the future.
Best regards,
Ultimea Customer Service
