UltimeaReviews of ultimea.com

Response from UltimeaMar 19, 2026

Hello there, Thank you for reaching out and sharing your feedback. I’m sorry for any frustration caused by the change in surround sound after the update and for our delayed response - your previous message was unfortunately misrouted by our email provider, and we only recently became aware of it. We understand how disappointing it is when your surround speakers don’t perform as expected after a firmware update. To help resolve this, we’ve already sent detailed instructions and the necessary files to downgrade your Nova S90 firmware back to version 1.88 via our official email. Please check your inbox for that message. If you need any clarification on the downgrade process or encounter any issues, don’t hesitate to reply via our support email. We’re here to make sure your experience improves, and if the downgrade doesn’t fully resolve your concerns, we’ll be happy to discuss further troubleshooting if needed. If you have any other questions or need additional help, please let us know. We’re always here to assist you. Warm Regards, ULTIMEA Customer Support Team

Response from UltimeaMar 12, 2026

Dear customer, Thank you for sharing your feedback regarding the Nova S90. We sincerely apologize for the issues you experienced. We would like to clarify that your order was placed through a non-authorized ULTIMEA retailer, and the payment was processed by that retailer, not directly by us. As a result, we are unable to handle returns and refunds for this purchase. However, we have already reached out to you directly via email with a proposed solution to address your concerns. We kindly ask that you check your inbox so we can assist you further. We truly appreciate your understanding and hope to resolve this matter to your satisfaction. Best regards, ULTIMEA Support Team

Response from UltimeaJan 23, 2026

Bonjour, Merci d’avoir partagé votre retour. Nous sommes sincèrement désolés que l’Aura A60 n’ait pas répondu à vos attentes. Afin de mieux comprendre la situation et de pouvoir vous aider efficacement, pourriez-vous nous indiquer si le problème concerne la qualité sonore de la barre de son principale et des quatre enceintes surround, ou s’il s’agit d’un autre type de souci ? En cas de problème avec le produit, nous serons bien entendu ravis de vous proposer un échange, un retour ou un remboursement complet. Pour nous permettre de vous assister plus rapidement, nous vous invitons à contacter notre service client à l’adresse officielle suivante : [email protected] , en nous communiquant davantage de détails sur votre situation. Notre équipe fera tout son possible pour vous aider. Nous espérons sincèrement avoir de vos nouvelles et avoir l’opportunité de corriger cette situation. Merci de votre compréhension. Cordialement, L’équipe du service client ULTIMEA

Response from UltimeaAug 15, 2025

Hello Customer, Thank you for sharing your detailed feedback and for your patience. We sincerely apologize for the inconvenience you’ve experienced with the Nova S80 subwoofer. We understand how frustrating it can be when the performance does not meet your expectations. We are aware of the humming issue and are actively investigating potential solutions. While the current update v161 was intended to improve performance, we understand it has not resolved the issue for you. We truly value your input regarding the app and sound personalization, and we will pass this feedback to our product and engineering teams for consideration in future improvements. In the meantime, we recommend checking the placement of the subwoofer and nearby electronic devices that could cause interference, as this can sometimes reduce unwanted humming. Your satisfaction is very important to us, and we are committed to finding a solution. Please feel free to reach out to our support team directly so we can assist you further. Thank you again for your understanding and for choosing Ultimea. Warm regards, ULTIMEA Customer Support Team

Response from UltimeaJun 30, 2025

Hola, Lamentamos mucho que el Apollo S40 no haya cumplido con tus expectativas en cuanto a calidad de sonido y potencia. Queremos aclarar que este modelo no incluye un subwoofer externo (bajo externo), por lo que puede quedarse corto en graves comparado con sistemas que sí lo tienen. Si buscas un sonido con graves más profundos y agudos más definidos, te recomendamos considerar nuestras otras series que incluyen subwoofer externo, como por ejemplo la serie Poseidon, que podría ajustarse mejor a lo que necesitas. Si quieres, podemos ayudarte con un cambio, devolución o asesorarte para elegir el producto adecuado. Gracias por tu honestidad y la oportunidad de mejorar. Saludos cordiales, Equipo de Soporte ULTIMEA

Response from UltimeaFeb 1, 2025

Dear Customer, Thank you for your feedback. We apologize for the inconvenience caused by your faulty soundbar and the challenges you faced with the return process. We understand your frustration about needing to return the original unit, especially given the wiring difficulties with the subwoofer. Our aim is to provide excellent service, and we regret that our upgrade process did not meet your expectations. We appreciate your suggestion about keeping the subwoofer and will review our return policies to improve our customer experience. If you need further assistance, please contact our customer service team. Best regards, Ultimea Customer Service

Response from UltimeaJan 15, 2025

Cher DUPORTAL, Nous nous excusons sincèrement pour le désagrément que vous avez rencontré avec votre Apollo S40 Pro. Veuillez noter que le modèle Apollo S40 Pro ne prend pas en charge les formats audio Dolby, ce qui peut être la raison pour laquelle vous voyez le message « non supporté » lorsque vous utilisez Netflix. Netflix diffuse souvent du contenu avec l'audio Dolby Digital, et comme l'Apollo S40 Pro ne prend pas en charge ce format, cela peut entraîner des problèmes de compatibilité. Pour résoudre ce problème, nous vous recommandons d'ajuster vos paramètres audio Netflix : 1. Accédez aux options audio du contenu que vous regardez sur Netflix. 2. Choisissez un format audio non Dolby, tel que « Stéréo » ou « PCM », qui est compatible avec l'Apollo S40 Pro. Cela devrait permettre à la barre de son de fonctionner correctement avec votre contenu Netflix. Veuillez essayer ces étapes et nous faire savoir si le problème persiste, et nous serons heureux de vous aider davantage. Nous vous remercions de votre compréhension et de votre soutien. Cordialement, Service client ULTIMEA

Response from UltimeaDec 25, 2024

Dear Customer, Thank you for your feedback, and we sincerely apologize for the inconvenience you've experienced with the Posioden D80. We understand how important a seamless audio experience is, especially when it comes to Dolby Atmos. To help resolve the issue with the Dolby test, please confirm the following: 1. Ensure that the EQ setting is set to "MOVIE" mode. 2. The Posioden D80 supports 7.1 Dolby Atmos. Could you please verify that the video you are testing is indeed in the 7.1 format? If you're playing a 5.1 or other non-7.1 format, it could cause the issue you've described. We appreciate your understanding and thank you for your time, patience, and kind feedback. Please don't hesitate to reach out for further assistance. Best regards, Ultimea Customer Service