Ultimate EarsReviews of ultimateears.com

Bought a Megablast it’s 3 weeks out of warranty and it won’t switch on, their customer services said it’s out if warranty no replacement , no exceptions, avoid this brand

fantastic sounding product , bought the Mega blast so over £200as a xmas present . After the first charge it wouldn't charge again, i Emailed and got a speedy response. I was then sent 1 reply per day at 5.00 am and each reply for a week was a fob off , try this , download that , send me a picture then a picture with a hand written note . I did everything asked for a week and still no joy . No manager replied when i asked. No one email contained all the information they said they required but was all in the chain. Monday got a reply asking me for my name and address which i gave on the first email and the same person wanted to restart the process again. DO NOT BUY. Great product , Worst customer service ever.

THESE SPEAKERS PURPOSELY STOP WORKING AFTER THE 2 YEAR WARRANTY IS UP DO NOT PURCHASE. THEY WILL OFFER YOU A 30% DISCOUNT ON YOUR PURCHASE & THATS ABOUT IT !!!

Appalling (non-existent) customer service. Spent £400 on two UE Megablast speakers. They do not work as designed (i.e. don't sync or pair up to make a stereo party). They have fobbed me off for 9 months, and I've got nowhere. Send me round in useless circles. I want my money back! PS: do not buy the 'MegaBlast' speaker.

None existent customer services, emailed them on there own site months ago and got no reply. I wouldnt buy their products again on the strength of this.

You cannot speak to a human in customer service. It’s 2 days before Christmas and I cannot locate my order on their website and I have only received part of the order. (The charger) Too bad there is nothing to charge! No one returns your emails - you cannot get a response to having your password reset. Disgusting. All I want to know is the status since the order number is no longer found on their site. HORRIBLE customer service. I would not recommend them!

DO NOT BUY FROM THEIR WEBSITE. Customer service EXTREMELY poor. When I ordered online it said it was to take 4-9 business days. I have been waiting over ONE MONTH to receive this order now and they STILL cant tell me when it will arrive. They've now told me it will be ANOTHER 10-15 business days, making it over two months to receive an order from the date of purchase. The speakers are fine HOWEVER i would just go to a store and buy to avoid this frustration. VERY frustrating. Considering we've placed an order for 6 speakers that were IN STOCK when we bought them online, this level of service is inexcusable.

Before You Buy - Be aware of this! The speaker works, otherwise you must throw it out… Ref: / Ultimate Ears support / Supporter Rosica C Unfortunately we can’t recommend replacing the battery in UE Speakers, and can’t guarantee that 3rd party batteries would work with it. We do not sell batteries separately and we do not recommend replacing the battery, as this could void your warranty (if the product is opened / repaired). Unfortunately, there are no repair centers as part of our service. The products are often flawed –case numbers start at 1,900,000 August 2019 After a short time the tone is patronizin… You can't complain about UE warranty and support –there are none. Peter W