Ultimate EarsReviews of ultimateears.com

We purchased a speaker as a gift from the website and ended up needing to return it. I have been trying to return this product for 3 WEEKS now. Customer Service has been of no help. I have sent multiple emails to Support and continue to get no response. No one answers their Customer Service support line either. DO NOT BUY FROM THIS COMPANY!!!

Have had 2 pairs of their soundears at the rough cost of £180 a time. The last pair I bought in 2017 wore them for 10 days then again in 2018 wore them about 10 days again (yearly Europe holiday) went to wear them in 2019 and only the one ear was working, so around Europe I had to go with only one ear working. The exact same thing happened to my previous pair of soundears from them, that’s £9 a day to use them very very very expensive. I will definitely not be buying a 3rd pair off them I just thought I was unlucky with the first pair.

I have 2x boom 3's and trying to pair them is hit or miss, the app might switch them on, it might not, if you get lucky and they both actually connect and switch on, they might party up, they might not. If your lucky enough that they pair up, they will go ever so slightly out of sync with each other or switch back and forth, and then if that's not put you off, one will almost always crackle ever few seconds. Can't see me ever buying another ultimate ears product.

I bought the Megablast and it has given me nothing but trouble. I asked for help from Ultimate Ears a week ago and I only received a reply I have a "ticket". This speaker is a piece of junk!!! I have many Bose, a Harmon Kardon and a Marley. They easily connect to my bluetooth on any device. Not the piece of shiite Megablast. Keeps giving me a reconnect message. It was working ok until a couple of months ago and now is a big useless paperweight. All I am asking for is someone to help me or replace the $300 + piece of shiite I have been patient long enough, and I am now going to spread the shiite all over Google.

Really surprised that there are a lot of negative reviews here. I got the UE Boom 2 a couple years ago now, about 3, and it’s still going strong. Good sound quality, great battery life, very durable. Would definitely buy from them again. Nice loud sound, but not enough for an actual party; not that you should be trying to use a portable speaker for a party anyway though. Would have given 5 stars, but things can always be better, right?

Having received a Boom 3 for my birthday it started to distort after 11 months. Still in warranty I contacted Ultimate Ears who initially were very attentive, requesting information in relation to the purchase, pictures, reference numbers etc etc. I returned the information almost immediately and since doing so they have ignored all further correspondence (three emails). Ultimate Ears appear to have copped a deafen! Not impressed, steer clear!

Sehr gute Produkte, habe mir vor 2 Jahren UE MegaBoom gekauft, funktioniert immer noch absolut perfekt. Bin echt zufrieden mit dem Dienst. Würde es weiterempfehlen.

I recently purchased the Mega Boom 3 and very disappointed in the "quality" of sound...I expected much, much, more, especially considering the $$$price.. Probably should have stuck with "Bose"..😬👎