Ulta BeautyReviews of ulta.com

I have been a customer 15+ years. I recently placed an order for cologne set and perfume. I used $120+ in points and the rest on my card. The package was opened and label was torn and had to be reprinted, label clearly states that as well as tracking. When I received the perfume was gone and one cologne was taken from the set. I reached out to ulta and was told the shipment weight was correct when it left and they couldn’t help. I wasn’t disputing that, clearly after it left it was opened and items were taken and the label was reprinted. I’ve spoken to multiple people and don’t get a response or they just say they can’t help. I will never order from ulta again.

Very unsatisfied!! After my package was delivered to the wrong house and stolen I reached out was told I had to wait 24 hours so I did. Then called and was told my new order would be sent, and the next day I still had not heard anything. So sent an email asking if I would be getting a tracking number to make sure I’m home when I get the package still nothing so I called again. During that call I was then informed Ulta refuses to resend free items out so I decided since the reason I spent that much was to get the items and now I’m not getting them I just wanted a refund. I was then provided with the refund but I was still unsatisfied with how this was handled and how ulta thinks it’s okay to not send a complete order out since they are the ones that choose FedEx to send their orders out. Especially with all the stress this caused having to involve the police etc… So I emailed trying to reach the CEO stating the whole situation also mentioning how I did receive the refund. Then I was replied to by someone and was offered a gift card I waited 48 hours still received nothing. So I sent an email asking how this gift card would be sent I then got an email saying you already received your refund you are not getting a gift card. After that I just said okay I want to speak to the actual CEO I then got an email back asking for best phone number and time, I provided but did not receive a call. So I will be leaving reviews everywhere I can and letting everyone know about my experience with this business. Ulta will never receive my money ever again and I have already found a different place more respectful place I can buy my expensive items from, and they have already received my money!

I spoke with a representative today 02/19/2026 and her name was Ashley. She was rude and unprofessional. If it was possible to give negative stars.....I would 100%. She was horrible. I actually am cancelling my account from this experience. Sephora will be getting the 5 girls in my households money.

I don't know what happened to Ulta, but it used to be a trusted company. i bought an expensive item from them, changed my mind on it and returned it, unopened, unused. They make people wait 30 DAYS for a refund!!!! I will never buy anything from Ulta again.

I'm really tired of these companies changing delivery times when ever they want. I chose to purchase through Ulta because of their delivery time. But like most unconcerning companies, that changed on their follow up email. I will simply return the item and not do business again with them.

I am 71 and usually go into ULTA in Sherman Oaks, CA with a concept of what I'm looking (tinted sunscreen, leave in conditioner for curly gray hair) and therefore ask immediately for someone to assist me. Everyone who has assisted me has in the past has been polite and helpful, but yesterday, I got to meet Leslie who was just exceptional in everywhere. First, in her artistry and perfection in applying her own makeup to create a look that was truly a reflection of her own beauty and creativity and unlike anyone else's. Second, in her knowledge of the products and her genuine interest in finding the right products for my needs, which includes skin that is far older than hers. Third, her patience and presence and appreciation of who I was. Leslie is truly a gift in a life with her expertise as a make up artist and her authenticity.

Horrible, horrible, horrible customer service. I ordered 2 items online and I only received one. They would not refund me or replace the missing item because they claim that the weight of the package reflects the 2 items. I’m taking my dispute to BBB and hope for a positive resolution. I will never order anything online from them.

Nothing more frustrating than getting home 45 miles away to find out they don’t tell you there are coupons available that you could have used in the store. I gave them my phone number as well since I’m a member. I lost out on a $20 off coupon which is a huge!!