UlineReviews of uline.com

both canada and usa treat customers like garbage had an account then took off cause I did not use for a few months also cause I was in residential area of my company name . placed order was told 30 days was given then on hold .

They answer the phone, Good with customer service. I bought two $120 trash cans and an $825 rising desk. It all worked out no problems. The wood isn’t great but we like it so far. And the kids for the trash are very lose for some reason.

What they advertised was not what was in their fine print. PLUS, this company PRAISES and HONORS trumpf like he is the 2nd Coming or already a Demi-god. SICK They ONLY understand money - so do NOT spend money on ULINE

Incredibly frustrating and stressful process, that 5 months later is not resolved. Faulty unit - ULine refuses to refund/return. No response -- hours waiting on hold. Will never purchase one of their products again. $4K ice maker that won't even turn on and they will not help.

This has been the most ridiculous online ordering experience I’ve ever had, especially considering it’s 2025 and the company is based in the same state where I live. After placing my order, they put it on hold for several days without any explanation. When I reached out, they told me the only way to proceed was to make a wire transfer—for an $80 order. That’s completely absurd!

This was definitely the best all around 5 STAR vendor we ever delt with till shortly after pandemic when the prices went up AND THE QUALITY ON THEIR BOXES DROPPED OFF TO AN UNUSEABLE STATUS ON ABOUT 30% of each bundle of boxes received...WITH NO RESOULTION WITH CUSTOMER SERVICE..AFTER 13+YEARS AND OVER $20k SPENT ON BOXES PER YEAR we will be purchasing ELSEWARE!! Update. Uline contacted me shortly after I wrote this and we came to terms which both sides were happy with. I am changing my stairs to four stars. I hope I'm allowed to do that on this site not customer service is very friendly and helpful strongly. Recommend them. Contacted me

If I could give zero stars, I would! This place is a joke. I have a small business and I received a catalog from Uline. The catalog was issued to my company, complete with a customer number. I looked and found a few things that I was interested in, so I ordered them. The delivery charge seemed kinda high, but placed the order anyway. I selected the "net 30" terms, and was under the impression that the order was being processed. The following day, I received an email stating that the order was on hold and for me to reach out to the credit department because they need more information. When I called, I was told that I need to purchase 6 months of prepaid invoices to qualify for a net 30 account. I was then told that my business didn't have tradelines according to Dunns & Bradstreet. I asked for a copy of the denial and they haven't presented me with anything. I wasn't aware that my business was undergoing a background check and the representative said that the check is done internally and they are not required to get consent from the business owner. I am currently challenging this practice, as it's new to me. The website isn't clear and the representatives couldn't make their practice make any sense. My purchase was $200 and I was treated like I'm not worthy. This was disheartening...I also noticed a poll when I was looking at some of the other reviews on Glassdoor, and I noticed that there's poll tracking race, gender and sexual orientation through Uline. I'm not sure what that's all about, but Uline definitely made me feel like I was discriminated against. This place needs to be boycotted and investigated! I see why the reviews are so poor... This is supposed to be a family owned business and I'm just not sure what principles Uline stand for. On the website, under "about us" it says, Depend on Uline to build your business-we won't let you down. I'm here to testify that they will not help the small people... That is not a true statement on their website. There are other companies offering the same products for a better price and cheaper shipping. Uline should really extend credit to small businesses and just give them a small line of credit, to help them become more established. In return, these smaller companies will help sustain Uline presence in the market place. I'm almost certain that Uline is on a downward slide. Reach out to me and let me help you understand what the public need. It's hard to see when you have billions of dollars, you tend to forget about the small people

Terrible Customer Service and products are way overpriced. You will find the same products much cheaper at Amazon and Staples. Tried to order some storage boxes and the CSR was rude to me and told me to order online. I did end up ordering online with a competitor.