UlineReviews of uline.com

Uline's shipping and handling costs are outrageously high, so the quoted price bears no relationship to the actual cost. Moreover, trying to change an order within an hour of placing it met with complete dismissal. These guys need to get more customer friendly.

We’ve been a loyal Uline customer for over a decade, regularly ordering supplies for our office and building operations. Until recently, we were consistently satisfied with their products and delivery service. However, our recent experiences have been deeply disappointing. Despite paying for lift gate and inside delivery services, we’ve now been told that bringing deliveries to our basement instead of our lobby or in our elevator — something their drivers used to do without issue — is now "at the driver's discretion." This change has caused disruptions in our building, especially when deliveries block tenant access to our elevator. When we raised the concern, the cold, robot like response we received acknowledged the change but offered no meaningful solution, only reinforcing that the limited service we’re receiving is now standard. It’s disheartening to see a company shift away from customer-first practices after so many years of reliable partnership. Their prices have also skyrocketed over the last few years and there are far cheaper options out there with more variety to choose from in regards to products offered. Unfortunately, due to this decline in service and inflexibility, we will be moving our business to a supplier that values both our loyalty and our operational needs.

Red Flag: Bought 12 oz item but was charged for 52 ozs for shipping (plus tax) because of their undisclosed 40 oz catalog they included which was the size of a telephone book.

Bought a flag for $135. The rings that hole it (made of plastic) broke after a few days in 40mph winds. No way to leave reviews on their website for product or to get any sort of feedback. It's my first and last purchase from U-Line.

We order niche, bulky industrial supply items. Uline's process is smooth, efficient, and they deliver fast to our Houston shop. This is extremely helpful, and I have come to rely on Uline when we are in a serious time crunch. Communication is very easy via phone or online chat, and it has always been professional and customer oriented with the few issues I have needed following up with. Their prices aren't bargain basement level, but they do get better with volume orders. I am a repeat customer mainly for the speed and quality of the customer experience.

So I've been using U line boxes for years now and the quality is ok. The last couple years, I've seen the quality slip a fair bit. But on top of that, I've been getting a ton of upcharges from all my major couriers I use and I can't figure out why. I write down the size of the box that printed on the box and I always upsize the weight to the next highest pound.. I just found out that the printed size on U lines boxes are internal sizes.. Can someone please ask U line why you would print the internal size on the box when ALL couriers and shippers use the outside dimensions when they scan and measure them!!!! Now I've got to find a new box supplier that does it correctly!!

Needed a hard to find item. Found precisely what I wanted on line at Uline. Created account. Ordered item. Just as I hit submit button I realized a mistake. Called customer service. A real human answered on 2nd ring. She had perfect English, assume somewhere in America. Immediately knew who I was and had my order status based on the account I’d created less than 5 minutes earlier. She Helpfully and pleasantly fixed issues. Item arrived next day and was just as described. WOW! I know, “But that’s the way it’s supposed to work.” Yeah, but it was so cool to actually experience it. Very rare these days. You go Uline!

Tried to get replacement parts for a TV Mount and was told to buy an entirely new mount set up. New mount arrived missing vital parts, when I called customer service they suddenly had replacement hardware available, but it would only ship the following Monday. Wednesday I get an email saying the replacement hardware won't even begin shipping for another 2 weeks minimum. Untrustworthy, unreliable and overpriced.