UlineReviews of uline.com

Defective product and bad customer service. Due to an obvious design flaw (now resolved on other models), the only way to "fix" a loose handle on our lightly used (second home) U-Line wine cooler is to pay $778 for a new door. The U-Line customer service rep said he would look into getting "help" for me from the company. He quit responding to my inquiries for a status report.

I keep getting the wrong parts for my safe. First time it was fine, mistakes happen I get it but this happened the second time and I don't know what else to do other than complain. People on the phone are nice but whoever is packing my hardware needs to either not rely on AI or whatever computer is telling them to use or look at the labels real carefully and see my safe does not work with the parts they keep on sending me.

They charged 2-3x the price for delivery as any other similar service. They will not deliver to residential and/or large parking lot environments. It's a massive hassle dealing with ULINE.

$25 to pick up an order from their location is just absurdity. The companies reply is just as stupid.

Uline marks up shipping charges for a major profit, charging 2 - 3 times the actual freight cost, very deceptive.

I applied for a business line of credit with them, the customer support representative was quick to set me up however, when you log on to your account and you select "invoice me" which I do with several of my other accounts, Alex the sales representative calls me to ask for a payment. I state invoice me, Alex tells me I have to pay for 6 months and then, Uline will review me for a line of credit... SMH - I told Alex to cancel my order, I am not buying anything for 6 months and then you might give me a line of credit.... No Thanks, I was glad I had a line of credit with their competition. Uline keep up the deceptive business credit practices you are sure to lose a lot of customers. I wouldn't recommend them to my worst enemy. All in all poor business practices which based on the many reviews they don't care.

The customer service was unlike any I've experienced before. I called for a quote and gave my first name. Within seconds they knew my full name, company, coworkers who also order from them and after spending less than a minute confirming the information was still accurate I was given a verbal quote and the emailed quote hit my inbox by the time I was able to hang up the phone. So friendly and efficient. Delivery was a day given it was in stock.

Bought 4 boxes of disponible gloves last December and so far I used close to 3 boxes and they all have pin holes in every one of them. Uline refused to do anything about it because the return policy is 30 days. If the product is defective the return policy should be a year. Uline should stand behind the products.