UDARELYReviews of udarely.com

I am absolutely thrilled with this product and the customer service provided. I ordered 4 glasses but only received 2, when I reached out to Udarely they were straight on it and provided excellent customer service. Would highly recommend and will be definitely ordering more.

Very beautiful products! Will definitely buy more! But the customer service is the winner here!!!! Customer service is extremely important to me and it’s been so hard to find a really good customer service these days. I reached out because there was an issue with my glass and the company responded pretty much immediately and handled the situation very well! Five stars for the product and five stars for customer service, if I could give more I would!

Excellent customer service and amazing products

I wanted to order transparent glasses but when I received my order all the glasses where black except one which was damaged. They’re suppose to offer you free return but they didn’t answer my email where I told them I received a damaged glass (with attached photos). I'm very sorry I didn't get an apology for the damaged glass you sent me. You're also telling me there are no clear glasses but you did send me one clear glass which was broken. I haven't had any other problems receiving emails. I can try and email you from my other email address. Update: I finally did get an apology through email. My other email inbox was full, my bad. They also sent me a new glass in place of the broken one. However they also sent me an extra glass, which was nice, but it was also broken unfortunately. Which kind of defeated the purpose. I do want to order more glasses from this website but I’m note sure I will since I received two damaged glasses already, haven’t decided yet. I also think the pictures on the website is misleading since I thought I could order transparent glass (without golden edges since you can’t put those in the dishwasher) from your website. I’m still thankful for the gesture to send me an extra glass though! Changing my grade from one to three stars.

- Bought the 6lg skull glasses set + skull shot glass set for a gift. - Out of the 12, 1 was chipped upon arrival. - explained the situation and sent them a picture - very accommodating and quick with their responses. - have been issued 2 replacements, 1 to replace the chipped cup, and the other as a complimentary gift to make up for the fact that the initial cup was chipped - by far the best customer service ever!! Giving me an extra cup just goes to show how much they value their customers and not just sale-focused. Preface: I work at retail and I’ve done my fair share of communicating online about items I’ve purchased so I think I’ve enough foundation to base my comment Will definitely come back for future gifts!!

UDARELY not only has amazing products but they truly care about their customers. I’ve had to contact customer service recently for a particular reason, and the representative I spoke with, Steven, was extremely attentive, swiftly responsive, and he did everything possible to help me. I am very happy and I can’t wait to purchase more things from this great company!

Ordered a decanter and a pair of coffee mugs prior to Christmas last year and love them both. Unfortunately one of the glasses broke, but I emailed support and they shipped me a new set immediately. Wonderful customer service!

I had a gift shipped to a friend that was damaged in transit. When I relayed what happened, a replacement was immediately sent out to my friend. Very much appreciated!