UDARELYReviews of udarely.com

I wanted to order transparent glasses but when I received my order all the glasses where black except one which was damaged. They’re suppose to offer you free return but they didn’t answer my email where I told them I received a damaged glass (with attached photos). I'm very sorry I didn't get an apology for the damaged glass you sent me. You're also telling me there are no clear glasses but you did send me one clear glass which was broken. I haven't had any other problems receiving emails. I can try and email you from my other email address. Update: I finally did get an apology through email. My other email inbox was full, my bad. They also sent me a new glass in place of the broken one. However they also sent me an extra glass, which was nice, but it was also broken unfortunately. Which kind of defeated the purpose. I do want to order more glasses from this website but I’m note sure I will since I received two damaged glasses already, haven’t decided yet. I also think the pictures on the website is misleading since I thought I could order transparent glass (without golden edges since you can’t put those in the dishwasher) from your website. I’m still thankful for the gesture to send me an extra glass though! Changing my grade from one to three stars.

I am so sad to have to say that I’m utterly disappointed with my recent purchase. I ordered 4 of their “high quality” wine glasses and 3 of them had defects. I waited patiently for over a month for them to arrive so you can imagine my disappointment when I opened the box to find that they were dollar store quality. Update: Udarely offered me a full refund or replacement. I chose replacement because I love the design of the glasses. The new ones came today and I’m pleased with them. The initial frustration came from a disconnect between how Udarely represents themselves vs what arrived at my door. Their mission statement speaks of elevating your experience to new levels using their luxury glassware. Further more, their quality control statement states that they do not allow for any discrepancies between images/videos and what you receive. They state that their quality control looks over the items before they are shipped so that you only receive what you expect and that was simply not my experience. I’m upping my star rating to 3 from 1 for the great customer service.