UDARELYUDARELY is well known for the unicity of their drinkware collection. They mainly focus on double-walled glasses and all of their products are handmade. While some of UDARELY customers are looking to complete their own glassware collection with unique pieces, others find the perfect gifts for their loved ones. With UDARELY, the celebration comes every day, with every sip.
UDARELY (udarely.com) has 98 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Lien R.
Orders placed 1 month ago. I have 2 orders that I have either not received or received damaged. Order #29990 – Never received. Never received email confirmation of shipment. Has been over a month. #29977 – received in a plastic bag which as expected contents delivered broken. Sent emails for both orders and only received auto generated response 2 days ago. Please respond ASAP.
Sole G.
Really excited to receive my skull glasses, waited almost a month to get it. Did NOT even get to use the glass because as I washed it, the glass breaks. clearly glass is too thin and cheap. overly priced, but more importantly just very disappointed I expected more..
Response from UDARELYNov 29, 2020
Hello Sole, Thank you for your feedback. I am very sorry about what happened with your items. We experienced some manufacturing problems with one batch of Skull Glasses but we replaced all of them for free. Please e-mail us at [email protected] and we will send you a new pair of Skull Glasses. We strive to make sure all our customers have a good experience with us and your feedback will be used to further improve our services. We are looking forward to hearing from you. Best regards, UDARELY Team
Marisha P.
When shopping I selected my countries currency, yet I found out later that it was still showing American dollars. I was only offered $4.99 refund despite the actual difference being significantly more than this. I wouldn't trust their pricing and don't be surprised if you get a much higher charge on your bank statement. Avoid!!!
Response from UDARELYNov 18, 2020
Hello Marisha! Thank you for your feedback. We will work on our website to make sure we avoid this type of misunderstanding in the future. You can still apply for a full refund as your order is not shipped yet. Please reply to our last e-mail and we will be more than happy to fully refund your amount. Hope this helps.
