uBreakiFixReviews of ubreakifix.com

Went to the Website, entered my phone model with all additional stuff. They sent me to one service location, 25min driving away. Just to find out: they do not even service the manufacturer ( Motorola ) and are not even able to order parts ! I went to a competitor and they ordered a part ( 1 day ) and fixed in 1 hour.

Horrible service horrible all young kids with no work ethic period

I took my 2 month, brand new phone in because it wasn't holding a signal. After 7 weeks I called for an update. I was told they put 2 new mother boards in it and was told the phone could not be repaired. They said they contacted Google, I have not heard from Google. I asked them to resend the information and they told me they could not. They did not have a number for google for me to call. I was told I could pick the phone up. No solutions. Very frustrating.

WARNING!! If I could give ZERO STARS I would. I took my computer in for a new battery. It should have taken 3 hours. THEY BROKE MY COMPUTER AND TOOK 6 WEEKS TO FIX IT. During the 6 weeks there was an extreme lack of communication. I had to call them 95% of the time to find out what was going on. Since the main person I was working with quit putting notes in the system after the second week it made it even more difficult to find out what was happening. Even though the main person I was working with said he gave me a refund in the first week, he didn't, they kept my money for the whole 6 weeks. I suspect I wouldn't have gotten it back at all except I discovered in the 5th week that I knew the owners mother. I have 7 pages of notes from every interaction with this company so I can't put all that here. And they lost all my data even though they have 2 posters in the store about how they can recover any data. JUST DON'T GO HERE.

I took an old laptop in to the Reno location to get an upgraded hard drive. The person doing the work was helpful and patient with me, a near-total computer illiterate. Being happy with that result, I took a newer laptop in to get it upgraded. A different technician at the shop was was helpful and advised me that this newer laptop did not need an upgrade and suggested I contact my ISP to check on the bandwidth they were providing me.

Worker told me rudley that i was too early (10 minutes). I wad given the impression from the website that repair was between $40 and $50 and was informed to buy a new device that he would charge $150 to $200. What a waste of time and gas!

Update: This place is a absolute joke! It's the next day and the guy who was suppose to be working on my computer that called out yesterday and supposed to be in today, called out again. So I went to get my computer back and found out that not only did they do absolutely nothing, they were lying the entire time about starting the process. They never touched it. It's in the same exact condition as when I dropped it off. Now I lost two weeks of work and the money for the first month of the service program that they conned me into signing up for. I'm definitely working on my refund, but I warn you, if you go to this place it's at your own risk! If they had a zero or negative number rating I would have given it that! FACTS!

Memphis, TN locations; This is one of those if I could give 0 stars I would situations. Terrible staff. Poor service. Poor communication. Poorly ran. Owner is monopolizing these shops only to hire unintelligent staff, manager/owner unable to manage situations, and overall poor service. Kept my work computer for over a month, did not start buy out process until I called corporate. Filed consumers complaint, did not respond. Terrible Asurion is making a mistake by allowing this Brian guy to monopolize these locations. He is unable to manage these locations properly. Not to mention he tried to repair my Mac book, the owner Brian or Brandon, and returned it to me saying it was all good only to travel out of the country, and find out I could not have zoom meetings, because it was not actually repaired properly. Part was said to be on order for over 2-3 weeks, but in fact there was no part at all.