I appreciate both the product and the level of support I've been consistently getting: prompt, competent, I feel really valued as a customer!
Response from UbersuggestJan 16, 2026
Hi Anneta,
Thank you so much for your kind words! We’re truly glad to hear that you’re enjoying the product and that our support has been prompt, helpful, and made you feel valued.
Providing the best support and experience for our customers is always our top priority, and feedback like yours means a lot to our team.
We really appreciate you taking the time to share this!
Best regards,
The Ubersuggest Team
JV
Jenn V.
Great tool
I've been using the tool occasionally, and glad that whenever I do, the work I have gets done. There Customer Service was super and they resolution was fast. Someone names Victor helped me out and he was very accommodating with my concern and got it resolved. Appreciate you guys!
Response from UbersuggestJan 16, 2026
Hi Jenn,
We’re really glad to hear that the tool helps you get your work done whenever you use it. It’s also wonderful to know that your experience with our Customer Service was a positive one.
Victor will be especially happy to hear your feedback—he takes great pride in being responsive and supportive, and we’re glad he could resolve your concern quickly.
We truly appreciate you taking the time to share your experience and for trusting us. If you ever need anything, we’re always here to help!
Best regards,
The Ubersuggest Team
MA
Matthieu A.
De très bonnes améliorations sans avoir…
De très bonnes améliorations sans avoir subit d'augmentation de prix durant mon temps d'utilisation.
Je reviendrai
Response from UbersuggestJan 12, 2026
Hi Matthiieu,
Thank you for your kind feedback! We’re really glad to hear that you noticed strong improvements without any price increase during your time with us.
We truly appreciate your support and will be happy to welcome you back anytime.
Best regards,
The Ubersuggest Team
DI
Diane
Great customer service
I haven't used it yet but their customer service has been great. Hans and Daniela responded very quickly, politely and sorted my problems out straightaway, including an overpayment which was refunded the next day. Highly recommend
Response from UbersuggestJan 12, 2026
Hi Diane,
Thank you so much for taking the time to share your experience! We’re really glad to hear that Hans and Daniela were able to assist you quickly and politely, and that everything—including the overpayment refund—was resolved straight away.
We truly appreciate your recommendation and look forward to supporting you whenever you start using the service. If you need anything at all, we’re always here to help!
Best regards,
The Ubersuggest Team
KA
Kyle A.
Great Value
I enjoy using Ubersuggest as its easy to use and understand. Neil keeps upgrading it and I'm getting great value from it.
Response from UbersuggestJan 12, 2026
Hi Kyle,
Thank you so much for sharing your experience! We’re really glad to hear that you find Ubersuggest easy to use and valuable.
Neil and the team are constantly working on improvements, and it’s great to know those updates are making a positive difference for you.
We truly appreciate your support!
Best regards,
The Ubersuggest Team
SI
Silvere
Pratiques malhonnête et aucune assistance
Je demande à utiliser les 7 jours gratuits pour me faire un avis sur Ubersuggest. Je laisse les données de ma carte en pensant laisser une empreinte bancaire et je vois que je me fais aussitôt prélever pour l'achat d'Ubersuggest.
J'ai essayé de les contacter pour un remboursement et je n'ai eu aucun retour. Pratiques malhonnêtes et aucune assistance, je vous déconseille vivement.
Response from UbersuggestJan 9, 2026
Hello,
Thanks for reaching out and for sharing your concern — we understand how this situation can be confusing.
To clarify, the 7-day free trial is only available for the monthly subscription plans. If a Lifetime plan is selected, the payment is processed immediately at checkout, as Lifetime plans do not include a free trial period.
At the moment, we’re unable to locate your account based on the information available in this review, so we can’t confirm which plan was selected or review the charge details.
To provide the best support and look into this properly for you, please send us an email again at [email protected] using the email address associated with your account. Our team will be more than happy to review your subscription and assist further.
Thank you for your understanding, and we look forward to helping you resolve this.
Best regards,
The Ubersuggest Team
KA
Kaustubh
Quick and accurate help
Quick and accurate help
Response from UbersuggestJan 12, 2026
Hello,
Thank you for your feedback! We’re glad we could assist you quickly and accurately.
Best regards,
The Ubersuggest Team
RM
Ray M.
DON’T BUY LIFETIME subscription. Waste of $300
DON’T BUY LIFETIME subscription. Waste of $300 - it logs you out every time you use it. I reached out to customer service and they told me "it's like that"
Extremely annoying to see a massive "BLACK FRIDAY 90% off" on the side of my google searches, when I paid full price for a lifetime susbscription.
For Neil being a marketer, i'm really surprised by how bad the customer experience is. Why would you show cheap ads to someone who paid for premium?
P.s. I started listening to the neil patel podcast in 2014. I like neil, hate his software.
Response from UbersuggestDec 24, 2025
Hi Ray,
Thank you for taking the time to share your feedback with us. We’re genuinely sorry to hear about your frustration, and we truly appreciate your long-term support of Neil’s work since 2014 — that loyalty means a great deal to us.
Regarding your Lifetime purchase, we’d like to reassure you that it included the best available offer at the time. For privacy and account-specific reasons, we’re unable to discuss detailed pricing publicly, but we’ve followed up with you directly via email to provide additional context.
We also appreciate you raising your concerns around promotional messages and the unexpected logouts. Your feedback has been shared internally, and our team will be investigating these points further to better understand the experience and identify any improvements we can make.
We’ve reached out to you via email with more details and to continue the conversation. Thank you again for your honesty and for helping us improve — we truly value your input.
Best regards,
The Ubersuggest Team
