Ty Ty NurseryReviews of tytyga.com

Response from Ty Ty NurseryJan 16, 2026

Thank you for taking the time to share your experience. We’re very sorry to hear about your disappointment and understand how frustrating this situation feels, especially after you prepared carefully and provided proper indoor growing conditions in Massachusetts. Dwarf Cavendish banana plants are not shipped bare root like trees, but they can arrive dormant or heavily cut back, often appearing stick-like with no visible leaves. Bananas grow from an underground corm, and it is not uncommon for all top growth to die back during shipping stress while the plant reestablishes from the base. New growth typically emerges from the soil line rather than the top, which is why our team advised allowing additional time before determining viability. That said, we regret that your interaction with customer service felt upsetting or dismissive. That is not the experience we want for any customer. Our free one-year Plantsurance guarantee is intended to protect customers if a plant does not recover, and while replacements are scheduled during appropriate shipping windows to protect plant health, we understand that waiting can be discouraging. We do take concerns about possible batch or quality issues seriously. If you have not already done so, we encourage you to email [email protected] with your order number and photos so a senior representative can review your case in full. Our goal is always to provide healthy, high-quality plants, clear communication, and fair resolutions backed by our guarantee. We appreciate your feedback, as it helps us improve both our products and our customer service, and we’re truly sorry that this experience did not meet your expectations.

Response from Ty Ty NurseryJan 16, 2026

We’re very sorry to hear about your frustration and appreciate you taking the time to share your concerns. This is not the experience we want for any customer. Bald Cypress trees are routinely cut back prior to shipment as a standard nursery practice to reduce transplant shock and protect the trees during transit. This pruning encourages stronger root establishment and healthy new growth once planted. Blueberry bushes may also arrive without leaves or appear stressed due to shipping, dormancy, or seasonal conditions, but they should not be diseased. We understand how concerning that can be and would want to review this further. At Ty Ty Nursery, we stand behind our plants with a free one-year Plantsurance guarantee, and our goal is always to resolve issues through replacement or credit, not returns. Live plant returns are difficult and costly due to carrier and handling limitations, which is why our policy focuses on supporting customers after delivery rather than requiring plants to be shipped back. We would genuinely like the opportunity to make this right. Please email [email protected] with your order number and photos, and a senior representative will review your case promptly. Our priority is to provide healthy, high-quality trees and plants, clear communication, and responsive customer service, and we regret that this experience fell short of those standards.

Response from Ty Ty NurseryJan 16, 2026

We’re very sorry to hear about your experience and appreciate you bringing this to our attention. Missing items are taken seriously, and we understand how frustrating it is to receive a box with a plant tag included but not the actual tree. When an order is reported as incomplete, our customer service team does request photos of everything received. This step is necessary for inventory verification and to confirm whether an item may have been bundled, overlooked, or omitted during packing. The inclusion of a name tag without the plant is not intentional, and we regret that this caused concern. Many trees are shipped bare root and dormant, which means they can appear leafless or stick-like and are packed together with moisture-retaining gel to protect the roots during shipping. This is standard practice for online plant nurseries and is explained in our product descriptions. That said, your primary concern is the missing tree, and that deserves prompt resolution. If you have not yet received a follow-up, we apologize for the delay. Please email [email protected] again with your order number and reference this review, or call 888-758-2252 so a representative can immediately review your case. We will either issue a refund for the missing plant or ship a replacement, whichever you prefer. At Ty Ty Nursery, our goal is to provide accurate orders, healthy plants, and responsive customer service. We appreciate your patience and the opportunity to resolve this properly.

Response from Ty Ty NurseryJan 16, 2026

We’re very sorry to hear about your frustration and appreciate you bringing this to our attention. This is certainly not the experience we want any customer to have. At Ty Ty Nursery, all plants are covered by our free one-year Plantsurance guarantee, and when trees do not survive, we do require photos over time to properly verify viability. This process helps us fairly apply the guarantee and ensure consistent treatment for all customers. Once verification is complete, we issue store credit or replacement in accordance with our published policy. That said, we never want a customer to feel ignored or feel that communication has stalled. We were unable to locate an active case using the information provided in this review. To resolve this as quickly as possible, please email [email protected] with your order number, reference this Trustpilot review, and include the email address used on the order. A senior customer service representative will review your case and respond directly. Ty Ty Nursery has been a trusted online plant nursery for decades, known for shipping bare-root fruit trees and plants, standing behind them with a one-year guarantee, and providing knowledgeable customer support. We appreciate your feedback and would welcome the opportunity to review this further and help bring it to a proper resolution.

Response from Ty Ty NurseryJan 16, 2026

We’re very sorry to hear about your experience and understand how upsetting this situation has been. This is certainly not the outcome we want for any customer, and we appreciate you taking the time to explain what happened in detail. At Ty Ty Nursery, we do not ship dead plants intentionally, and we absolutely do not operate in a fraudulent manner. We are a long-established online plant nursery that ships live trees nationwide and stands behind them with our free one-year Plantsurance guarantee. When a plant arrives damaged or fails to establish, our process requires photos and verification, such as a bark scratch test, to fairly determine viability and apply the guarantee consistently for all customers. Under the Plantsurance policy, compensation is provided for the cost of the plant, while shipping and taxes are not refundable because those carrier and processing costs are incurred regardless of plant outcome. Replacement plants are shipped during appropriate planting windows to protect plant health. This policy is in place to ensure fairness and sustainability while continuing to offer competitive pricing and nationwide shipping of live trees. That said, we never want a customer to feel trapped, unheard, or distrustful. If you would like your case reviewed again, we encourage you to email [email protected] with your order number, photos, and prior correspondence, and request review by a senior representative. Our goal is always to provide healthy, high-quality trees, transparent policies, and reasonable resolutions backed by clear communication. We appreciate your feedback, even when it is difficult to hear, as it helps us improve our processes and customer experience.

Response from Ty Ty NurseryJan 16, 2026

We’re very sorry to hear about your experience and understand how upsetting this situation has been, especially on a first order. This is not the impression we want any customer to have. Ty Ty Nursery is a long-established online plant nursery, and we do not send dead plants intentionally. All of our trees are covered by our free one-year Plantsurance guarantee, which is designed to protect customers if a plant does not survive. When an issue is reported, we do require order verification and photos so we can properly review the claim and apply the guarantee fairly and consistently. At this time, we are unable to locate a completed Plantsurance claim or replacement authorization connected to the information provided in this review. We absolutely want the opportunity to review your order and make sure it was handled correctly. Please email [email protected] with your order number, photos of the tree received, and the email address used on the order. A senior representative will review your case and determine the appropriate next step, including replacement where applicable. Ty Ty Nursery has served customers nationwide for decades by providing healthy trees, transparent policies, and responsive customer service. We regret that this experience fell short and appreciate the chance to look into this further and work toward a fair resolution.

Response from Ty Ty NurseryJan 16, 2026

We’re sorry to hear about your experience and understand how frustrating this has been. Palms shipped in the fall can experience transplant shock and often remain slow or dormant through winter before showing new growth in warmer spring conditions. That said, if your palm tree has not improved and still appears unhealthy, it may qualify for coverage under our free one-year Plantsurance guarantee. We apologize if you had trouble accessing our website. www.tytyga.com is fully operational, and our customer service team is available to help. Please email [email protected] with your order number and photos of the palm so we can review your case and determine the best resolution. Regarding emails, we understand that too many messages can be frustrating. Every marketing email includes an unsubscribe option at the bottom, which will immediately stop future emails. At Ty Ty Nursery, we are committed to providing healthy, high-quality plants, clear communication, and dependable customer service. We appreciate you bringing this to our attention and would welcome the opportunity to review your order and help make this right.

Response from Ty Ty NurseryJan 16, 2026

We’re very sorry to hear about your experience and appreciate you taking the time to share such detailed feedback. We understand how disappointing it can be to receive plants that do not meet your expectations, especially when you are an experienced gardener who regularly orders from multiple nurseries. At Ty Ty Nursery, the majority of our trees and plants are shipped bare root and dormant, which is a standard and widely used nursery practice for safely shipping live plants nationwide. Dormant, bare-root plants often arrive without leaves or visible top growth, even when they are three-year-old, fruit-producing size. This does not indicate poor health, but rather that the plants are in a resting state and focused on root establishment before pushing new growth. This information is explained throughout our website, including product descriptions, planting guides, and shipping information. Plants are bundled together and packed with moisture-retaining material to protect the roots during transit. While we understand that untangling roots can be inconvenient, this method helps prevent drying and damage during shipping and is common among online plant nurseries that ship bare-root stock. Regarding returns, live plants are not typically returned due to the stress and damage that can occur in transit. Instead, Ty Ty Nursery stands behind every order with our free one-year Plantsurance guarantee, which covers the cost of plants that do not survive. This process is designed to support customers without requiring plants to be shipped back. Shipping costs are not refundable, as carrier charges are incurred regardless of plant outcome. We regret that you felt customer service did not adequately address your concerns. That is never our intention. If you would still like your order reviewed, we encourage you to email [email protected] with your order number and photos, and request review by a senior representative. Our goal is always to provide healthy, high-quality plants, transparent policies, and fair resolutions. Ty Ty Nursery has served home gardeners, orchards, and farms nationwide for decades. We value all feedback, even when critical, as it helps us improve communication and the overall customer experience. We’re sorry that this order did not meet your expectations and appreciate the opportunity to clarify our practices.