Ty Ty NurseryReviews of tytyga.com

Response from Ty Ty NurseryJan 20, 2026

We’re sorry to hear that your Vernon blueberry plant was damaged during shipping, and we understand how disappointing that must have been. While plants can sometimes experience breakage in transit, we do want to make this right. One of our representatives will be reaching out to you shortly to review the situation and arrange a partial refund for the damage. Thank you for planting it and giving it a chance to recover, and we appreciate you bringing this to our attention so we can assist you.

Response from Ty Ty NurseryJan 16, 2026

Thank you for your review. We’re glad to hear that your plants look great, performed well through the summer, and are even taller than trees you’ve purchased elsewhere. Providing healthy, high-quality plants that grow strong and thrive is a top priority at Ty Ty Nursery. We truly appreciate you choosing our online plant nursery and are happy to know you’re seeing great results.

Response from Ty Ty NurseryJan 16, 2026

Thank you for your kind review. We’re very happy to hear that we kept our word and that your order was completed correctly, even with multiple changes along the way. At Ty Ty Nursery, accuracy, clear communication, and dependable customer service are extremely important to us. We truly appreciate your trust in our online plant nursery and thank you for choosing Ty Ty Nursery.

Response from Ty Ty NurseryJan 16, 2026

Thank you for such a fantastic review. We’re thrilled to hear that you experienced prompt, friendly, and knowledgeable customer service along with quick shipping. It’s great to know your trees arrived exactly as advertised and that our easy-to-follow planting instructions helped make the process stress free. At Ty Ty Nursery, we focus on clear communication, healthy high-quality trees, fast delivery, and practical planting guidance so customers can succeed from day one. We truly appreciate your business and are glad you had a great experience with our online plant nursery.

Response from Ty Ty NurseryJan 16, 2026

Thank you for sharing this, and we truly appreciate your continued support and honesty. We’re very sorry that the replacement for your redbud tree has taken longer than expected, and we understand how frustrating the back-and-forth communication must have been. This is not the level of service we aim to provide. If this issue has not yet been resolved, please call us directly at 888-758-2252 so we can review it immediately and make sure it’s taken care of. We value your past positive experiences with Ty Ty Nursery and appreciate the opportunity to make this right.

Response from Ty Ty NurseryJan 16, 2026

We’re sorry to hear about your experience and understand why this was frustrating. We want to clarify how our free one-year Plantsurance guarantee works and address your concerns. At Ty Ty Nursery, plants that do not survive are covered for the original plant cost, and we issue store credit or replacements in accordance with our published guarantee. Shipping costs are not included because carrier fees are incurred regardless of plant survival, and we already absorb a significant portion of the actual shipping cost to keep rates as low as possible for customers. Many of our trees are shipped bare root and dormant, especially in the fall. This is standard practice for online nurseries and differs from locally purchased container-grown plants, which often have an easier initial transition. Fall-planted bare-root trees typically focus on root establishment and may not show growth until the following spring, and survival can be affected by winter conditions, soil temperature, drainage, and planting depth. That said, we absolutely understand your disappointment and appreciate you sharing your feedback. Our intention is never to mislead, and our guarantee is real and applied consistently to all customers. If you would like us to review your specific order again or discuss options moving forward, please contact us directly at [email protected] or 888-758-2252. We value your input and the opportunity to improve.

Response from Ty Ty NurseryJan 16, 2026

Thank you for your kind review. We’re glad to hear you had a positive experience with our knowledgeable customer service team. At Ty Ty Nursery, providing helpful guidance, expert plant knowledge, and dependable support is always a priority. We truly appreciate you choosing our online plant nursery.

Response from Ty Ty NurseryJan 16, 2026

Thank you so much for taking the time to share your experience with us. We’re glad to hear that you’ve had good success with your plantings and that everything has grown as expected. We also appreciate you mentioning our replacement warranty and your positive experiences using it. Standing behind our plants and making things right when needed is very important to us. Thank you for choosing Ty Ty Nursery, and we wish you continued success in your garden.