Ty Ty NurseryReviews of tytyga.com

Response from Ty Ty NurseryMay 4, 2026

We’re sorry to hear about your experience and understand your frustration. We did review your interactions, and our team member followed the outlined process and policy in their response. We understand that waiting can be frustrating, but explaining the policy is not intended to come across as rude. That said, your order has already been refunded in full. We appreciate you giving us a try and wish you the best moving forward.

Response from Ty Ty NurseryMay 4, 2026

We understand your frustration and appreciate you taking the time to share your experience. This is not a delay tactic. The reason we begin processing claims in June is to allow plants adequate time to establish, especially since many arrive dormant or stressed from shipping. It is very common for plants that appear lifeless early on to push new growth weeks later once they adjust and receive proper water and care. We have many customers who are certain their plants are dead, only to see them come back with healthy growth given a little more time. This is why our policy requires plants to be in the ground through June 1st before final determination. If they are confirmed non-viable at that time, we issue a store credit to be used on a future order for the next growing season. That said, in your specific case, a full refund has already been issued. This process is clearly outlined in our terms and conditions and aligns with standard practices across the nursery industry. We are not delaying beyond any credit card dispute timelines, but rather following a process designed to give your plants the best chance to succeed.

Response from Ty Ty NurseryMay 1, 2026

Thank you so much for your kind words, we truly appreciate it. We’re glad your first order made such a great impression and that your trees arrived in fantastic condition. That’s exactly what we strive for. We look forward to helping you again on your next order.

Response from Ty Ty NurseryMay 1, 2026

Thank you for sharing this, we really appreciate it. We’re glad your olive tree arrived quickly, was easy to unpack, and is already off to a strong start. That’s exactly the experience we aim to provide.

Response from Ty Ty NurseryApr 30, 2026

Thank you so much for your kind words, we truly appreciate it. We’re glad to hear your apple trees arrived quickly and in perfect condition, and that everything was packed just right. That’s exactly the experience we aim to provide. We look forward to helping you again on your next order.

Response from Ty Ty NurseryApr 30, 2026

We’re sorry to hear about your experience and understand your frustration. We have a replacement being shipped out to you. When it arrives, please soak the roots in a bucket of water before planting to help with hydration and establishment.

Response from Ty Ty NurseryApr 29, 2026

Thank you for your continued support, we really appreciate it. We’re glad to hear both of your orders arrived on time and that your plants were healthy and well packed. That’s exactly the experience we aim to provide.

Response from Ty Ty NurseryApr 28, 2026

Thank you for sharing your experience, we really appreciate it. We’re glad to hear the ordering process was smooth and that your cherry tree arrived on time and in good condition. We look forward to helping you again in the future.