Twentyeight HealthReviews of twentyeighthealth.com

Like most, I was with SimpleHealth until we got switched over to this company. I thought it would be fine at first, but slowly my pack of birth control dwindled until I am now down to two pills. They were responsive to my messages at first, but now it's been over a week and no response. My estimated delivery date is too many days too late now, so I've resorted to working with another company to have it sent to my local pharmacy, which I should not have had to have done. Birth control has always been simple and effortless, and I do not appreciate Twentyeight Health completely screwing that up. Run far away from this company. I'm going to be trying Nurx now. Edit: I've contacted through both of these avenues, and they're really responding to TrustPilot reviews when women can't get their birth control in time to prevent hormonal disruption? Unbelievable.

When I first signed up, it made me so happy to not have to worry about going into a doctors office to get my birth control. Everything was great. I noticed once I started taking the birth control, I severely started breaking out everywhere. A severe eczema flare up was what my PCP said. I reached out to ask about changing my birth control to another brand, was told they had to follow up with doctor. I messaged the doctor on there and no response after a full week. I reached out again and still haven’t heard anything. Not only are you messing with my hormones, but I’m also without any kind of birth control because my pcp told me to stop taking it until this provider could issue me a new one. Don’t recommend getting your birth control from these people. And from the looks of it, many others have had issues and they’ll be out of business before you know it.

This company, unfortunately, deserves 0 stars, and I really am not the type of person to leave any reviews- much less negative ones. Like many other reviewers, I’m a former SimpleHealth customer, and it seems like Twentyeight Health has completely botched this merger. I received an email saying my birth control refill would arrive no later than May 15, but when I checked my account dashboard, it hadn’t even shipped! Obviously, this is a huge problem for medication that’s inherently time sensitive, so I tried to get in contact with customer service. The problem is that the company’s email is a sham— it’s not a legitimate address that your email provider (Gmail, Outlook, whatever) can even recognize or send a message to. And their phone number is totally unresponsive. I understand that mergers are tricky and there will naturally be hiccups, but this is not acceptable. Women, including myself, are completely dependent on companies like Twentyeight to do their job and provide medications like birth control on a timely basis. I have personally never interacted with a company that demonstrates such a blatant unwillingness and inability to interact with its own customers. I’ll be deactivating my account as soon as possible, but given how things are going, there’s no telling when that will be. Edit: It’s almost funny that they suggested contacting them through their phone number (through which I’ve received no response when I’ve texted 3 separate times) or their email, which doesn’t work.

I was prescribed birth control from their doctor and it was supposed to be here May 10th. It never shipped. When I reached out for help I got an email that my account has been paused for "not hearing back" from me. I have replied to every message sent to me. This company was looking for an excuse to drop me because I asked why my pills didn't even ship yet. This company wasted my time, please don't waste yours. I would give negative stars If I could.

i have tried so hard to give this company grace for over 6 months but i literally had one pill left in my pack and no one would help me. i need my birth control to survive and function. i have pmdd, its not for preventing pregnancy for me. every month i had to email them because they never sent my perscription and theyd always wait until the last minute but i put up with it beacuse id usually get my perscription, even if it was at the last minute. ever since simplehealth joined getting a response took anywhere from 9hrs to over 8 days. it became incredibly frustrating paying a high annual fee for this service when they couldnt even send it in the mail anymore, which was the whole point for me. ive tried everything that last week to get them to respond, and when they finally did it was much too late. my dr told me she didnt have control over ordering perscriptions, which doesnt make sense to me. my hormones are incredibly messed up and i will be nonfunctioning for the next month. the amount of lost sleep and panic attacks i have had over this company is not healthy for me anymore. ive already cancelled all services. not expecting a refund because i honestly barely have the energy to breathe right now, and im too tired to fight. i am at least thankful that their telehealth services in the past gave me the chance to try different things and find a solution for my pmdd, i wouldnt have been able to without it and to be brutally honest i'd probably be long gone by now. but because they can no longer can offer me that, im looking elsewhere.

I was originally a customer of SimpleHealth and was switched to TwentyEight because SimpleHealth was closing their pharmacy. This whole experience has been a disaster. I’ve been on birth control for years to control PCOS symptoms and to skip my monthly cycle. I am on the last week of my pills and have been waiting for weeks to get my prescription!!!!! No updates and no one from TwentyEight Health has responded to my emails. I had no choice but to go through my local pharmacy which ends up being cheaper because you can use Good RX coupons. Save yourself the trouble and avoid this company!!

terrible should not have xulane listed at 0$ for insurance if it is no longer covered by partner. I can't get this properly at this point and I'm tired of going in circles fighting to receive the correct patch smoothly. 😬☠️

they are so horrible. i was with simple health until they switched over. i emailed them several times trying to tell them i wanted to switch prescriptions and upon getting no response, i cancelled my prescription on simple health thinking that would cancel it on twentyeight health too, but no for some reason it didn't. they then emailed me saying they needed me to sign before they dispensed my prescription, since i didn't want it, i didn't sign yet they dispensed it anyway? i then tried to message them in their chat to cancel my account before they shipped the prescription. they said they would get back to me in a few hours and it's been a full day and i've heard nothing except they ended up shipping my medication i didn't want and didn't sign for. sent them several chats and gotten no response. tried to text the number they provide, no response. so i try to call and the number gives you an automated message telling you the best way to reach they is email or text and then just hangs up??? this website is so horrible, unethical, and the customer service is awful.