Twentyeight HealthReviews of twentyeighthealth.com

I love this service! It's so convenient & the team is so responsive. I LOVE THEM

This company is actually approaching criminal in their actions. It should be against the law to withhold medication from a prescription that is valid. I was a SimpleHealth patient like many others on here, and I have not received any birth control since APRIL. Thankfully, I don’t have any preexisting conditions that make it medically necessary for me to be on birth control, but this would be a lawsuit if I did. After filling out the “urgent request form” and telling them that I needed a new pack by May 10th at the latest, that date came and went with no communication from them. I then told them that I needed to know if I would have it by May 28 or I needed to switch. They were unable to tell me if that was viable and basically told me to hang on and wait it out (of course, it never arrived and my prescription is still “pending”). I went to Wisp and literally got my new prescription filled and picked up less than 24 hours after signing up for the website. Run far, far away from this criminal organization unless you’re looking for lawsuit material.

Got approved quick. Received my birth control very quickly.

It’s been over TWO weeks since I requested emergency birth control because I ran out and my Dr appointment is not for another month. I have not received ANY contact from twenty eight, but according to other peoples reviews, I dodged a bullet and got lucky not getting charged since my payment information was not in my account.

I have been a customer for over two years now to twenty-eight. However, they started to mess up my shipments a year ago. I had a dry spell in the summer where they claimed "their pharmacy partner was having issues vending my prescription" and sent it to a walgreens near me instead (which became a whole other issue). After this, I notified them I would be studying abroad from January-May and needed extra packs since I had to use up any reserve when they stopped shipping them for three almost four months. They failed to get me any packs and I went abroad with only two. Luckily, my mom came to visit and brought me two more. However, this did not last me til the end of my trip and they never notified me or tried to reach out about my prescription expiring (even though they tried to gaslight me into thinking they did when I called them out). Still have received no packs since I renewed. I am now a month off of my prescription and officially canceling my service as they have caused me more headaches than my period ever has.

I was a Simple Health Patient… Basically the “doctor” tried to prescribe me something I did not want, and I tried explaining why I couldn’t take what she prescribed and she never got back to me. I called customer service (who didn’t answer) and got a message back asking what the problem was, and when I answered she just stopped responding. All the while I got a charge for $80?? For what??? I never agreed to what was prescribed. Was never told anything was being shipped?? Genuinely awful and you can’t even just cancel you have to email them… I had to call my bank.

I haven’t exactly had the best of luck with these online birth control websites, but this has by far got to be the worst experience. I’m constantly spotting because the doctor won’t write my prescription the way that I’m supposed to be taking it so naturally, my insurance won’t pay for it when it supposed to be refilled so I run out 2-3 days early. I have contacted the doctor. if it even is a doctor, on their website and she tells me ‘Oh yeah, of course I’ll rewrite the prescription.’ Even goes so far as to tell me that she has done it but when I check online there’s no difference and when I get my next prescription obviously I’m getting it late.. I have talked to a few customer service people who have told me that they will pass it along, I don’t know where it goes after that because it definitely doesn’t get passed along to the doctor.

I am a former Simple Health customer. They shut down operations and shifted us over to twentyeighthealth. I've attempted to contact them through chat, email, and just recently text. I messaged them through their chat feature alerting them to a big problem with the packaging of Nuvaring, a birth control ring that's supposed to be cold during transport. The packaging provided by the pharmacy is insufficient for Texas spring deliveries. I got my birth control in the mail and it was noticeably warm. I took an instant read thermometer and measure the temp right next to the nuvaring, it was 95°F. My message I was asking if the nuvaring would still be effective to use, and I got one response back a week later saying "That's a great question. We'll forward this to your doctor." Haven't heard anything since. I just got another above 90°F nuvaring in the mail today. Edit to respond to reply: Part of my complaint is with the poor communication. I have used all avenues you offer for talking with customer support. I think y'all have bit off more than you can chew by acquiring SimpleHealth patients. Update (7/24): They eventually set me up with a consistent person to interact with, but communication was still quite slow. They sent me multiple more Nuvarings, which all had to be tossed due to high temps. I was told things would be shipped were I would have to sign for the package and that never happened. The packages just kept ending up in my mailbox, no one ever approaching the front door. FYI Nuvaring should be tossed if it reaches temps above 86°F, I talked with a True Pill pharmacist about the situation, and there seemed to be a lot of confusion around how many Nuvarings I had been sent and when. With Texas hitting multiple +100°F days now, I would highly suggest against getting any mail order Rx's if you reside in a state with similar temps.