ruben K.
★☆☆☆☆
★☆☆☆☆ — Unexpected $500 subscription charge. Refund refused. BUYER BEWARE. The Wellness Company charged me an additional $500 and sent us more tablets that we never ordered. I did not knowingly agree to a recurring subscription, and I found the way it was added sneaky and misleading. When I contacted them and requested a refund, they refused. Charging a customer $599 for an unwanted repeat order and then refusing to resolve it is completely unacceptable. This experience has destroyed my trust in this company. I would never recommend them or purchase from them again. Check every subscription setting carefully before ordering—you could end up paying hundreds of dollars for products you never intended to buy. I want my $599 refunded and all recurring orders canceled.
Response from The Wellness CompanyOct 15, 2026
Dear Customer, Thank you for bringing your concerns to our attention. We take feedback regarding our ordering process very seriously, and we are truly sorry to hear about your frustration and disappointment. We strive to maintain full transparency regarding all recurring orders by displaying subscription terms during checkout, sending renewal notification emails, and listing upcoming shipment dates in your patient portal. To ensure an order is not billed or dispatched, subscriptions must be updated or canceled before processing takes place. We regret that this experience left you feeling misled, as that is never our intention. Please reach out directly to our support team with your order details so we can thoroughly review your account, ensure all recurring shipments are fully canceled. Warm Regards, TWC Team