I travel a lot in my retirement and feel better about having the Wellness kit with me wherever I may go,
Response from The Wellness CompanyOct 16, 2026
Thank you so much for your kind review! We are thrilled to hear that your Emergency Medical Kit brings you peace of mind while traveling during your retirement. Exploring the world should be about enjoying every moment, and we’re honored to help you travel with confidence wherever your adventures take you.
Wishing you safe, healthy, and happy travels ahead!
Warm regards,
TWC Team
SK
Sharon K.
We have ordered from the Wellness Co 4…
We have ordered from the Wellness Co 4 or 5 times and never had a problem receiving our product. My wife is currently using the ivermectin/mebendazole for her off label treatment for cancer. Their nurse practitioner was very helpful explaining the process and correct dosing from the email contact with us. We are very pleased with their service!!!
Response from The Wellness CompanyOct 16, 2026
Thank you so much for taking the time to share your experience with us! We are deeply honored to support your wife and your family through her health journey, and we are so glad to hear that our nurse practitioner provided clear, helpful guidance regarding her regimen and dosing.
Knowing that you’ve had consistently smooth experiences across all of your orders means the world to our entire team. We are sending our warmest thoughts, strength, and support to you and your wife, and we remain here for anything you both need moving forward.
Warm regards,
TWC Team
DB
Donna B.
I recently ordered a prescription…
I recently ordered a prescription product for weight loss but changed my mind after purchase. Consumer service was able to refund me all but the $50 processing fee, which I completely understand. I have ordered several of the medical kits in the past and am very grateful to this company for offering so many healthcare options.
Response from The Wellness CompanyOct 15, 2026
Dear Donna,
Thank you so much for taking the time to share your review! We appreciate your understanding regarding the cancellation process and fee, and we’re glad our customer support team could assist you promptly. We’re truly grateful for your continued trust in us for your healthcare needs, and we look forward to continuing to serve you in the future!
Warm Regards,
TWC Team
NC
Niki C.
The Wellness company gives amazing…customer service!
The Wellness company gives amazing customer service! Iv purchased prescription medication and had wonderful service and when needed advice the doctor called back promptly, and very informed and helpful! I love all their supplements and will continue to purchase from them! Thank you for quality products and great service. Niki
Response from The Wellness CompanyOct 15, 2026
Dear Niki,
Thank you so much for taking the time to share such a wonderful review! We are thrilled to hear about your positive experience with our customer service and medical team. Knowing that our prompt doctor consultations and quality supplements have made such a great impression means the world to us. We truly appreciate your trust and look forward to continuing to support your health and wellness journey!
Warm Regards,
TWC Team
MA
Marie
Simple, quick, quality products and top notch customer service.
Quality products with amazing shipping time. I was surprised how quickly the product reached my home. I had one instance of not receiving one item, I emailed the company for an update and got a reply in 10 minutes! Their customer service is the best I've come across. I am greatful we have access to companies like TWC.
Response from The Wellness CompanyOct 15, 2026
Dear Marie,
Thank you so much for your glowing review! We are delighted to hear that you had such a seamless experience with our quick shipping and that our support team was able to assist you within minutes. Providing fast, reliable service and quality products is always our priority, and hearing your feedback truly means a lot to us. We’re deeply grateful for your support!
Warm Regards,
TWC Team
JU
Julianne
STAY AWAY FROM THIS COMPANY!!!!!
I bought a medical kit, but I have allergies and unbeknownst to me, there is small print that if you have allergies they take away those meds but you get to pay the same price instead of them replacing them with the drugs you can take. I emailed them and was told someone would get back to me and they didn't so I called today and was told it was too late to cancel and I have to pay full price for 8 meds even though I am only receiving 5 meds. So the the moral of the story is lie, lie, lie if you want to get your moneys worth and give to a family member in an emergency. Sad, I am not in the habit of lying, but what a horrible business practice. I will never be buying from them again.
Response from The Wellness CompanyOct 15, 2026
Dear Customer,
Thank you for bringing your experience to our attention, and please accept our sincere apologies for the frustration and inconvenience this situation has caused you.
We would like to clarify how medication customizations are handled. As stated on our website: "If you have a known medication allergy, please indicate that in your medical history form upon ordering. Based on allergies and other medical details, one or more of the medications may not be prescribed within the kit without substitution."
While our medical team must adhere to safety guidelines regarding known allergens, we regret any misunderstanding regarding the kit contents and pricing. Furthermore, we sincerely apologize for the lack of follow-up after you were told someone would get back to you. We hold our support team to a high standard, and this is not the level of service we aim to provide.
If you can please share your contact information or account details with us directly, we will gladly review your account, look into why your initial inquiry went unanswered, and see how we can best assist you.
Warm Regards,
TWC Team
CS
Charmi S.
Good and it was nice experience
Good and it was nice experience
Response from The Wellness CompanyOct 14, 2026
Thank you so much for taking the time to share your review!
We are so glad to hear that our team was able to step in and quickly resolve the issue with your order. Making sure your experience is as smooth and effortless as possible is always our top priority.
We hope your package arrives safely and promptly. If you need any further assistance while your order is in transit, please feel free to reach out anytime!
Warm regards,
TWC Team
GR
golba R.
Excellent customer service
Excellent customer service! Very friendly staff to assist you! I made a mistake while placing my order and everything got sorted out and resolved in no time.
My order is still in transit, but I was very impressed with the customer service and wanted to comment on it. Thank you
Response from The Wellness CompanyOct 14, 2026
Thank you so much for taking the time to share your feedback.
We are delighted to hear that our team was able to assist you quickly and resolve the issue with your order. Mistakes happen, and making sure the process is effortless and stress-free for you is always our top priority.
We hope your package arrives safely and promptly. If you need any further assistance while your order is in transit, please feel free to reach out to our team anytime. Thank you again for your kind words!
Best regards,
The TWC Team
