The Wellness CompanyReviews of twc.health

Response from The Wellness CompanyOct 20, 2026

Thank you for taking the time to share your feedback! We are so glad to hear that you were able to connect with a doctor and get the right protocol for your needs. Providing supportive, personalized care is our priority, and we appreciate your trust in The Wellness Company. Please feel free to reach out anytime if you need further assistance! Warm regards, TWC Team

Response from The Wellness CompanyOct 20, 2026

Thank you for leaving such a kind review! We are glad to hear that you've had a reassuring, supportive experience with our team and that you feel great about your investment in our products. We truly appreciate your recommendation and your trust in The Wellness Company! Warm regards, TWC Team

Response from The Wellness CompanyOct 21, 2026

Thank you for reaching out and sharing your feedback. We are truly sorry to hear about your frustration regarding your recent order and subscription status, and we appreciate the opportunity to clarify our process directly. We aim to be fully transparent about how our orders work. Subscription options and savings are clearly displayed both when adding items to your cart and prior to final checkout. To keep you informed and in control, we also send an automated courtesy notification email 3 days before any recurring subscription order is processed, giving you time to make updates or cancel. While our standard policy on supplements and physical products is non-refundable once shipped due to regulatory and safety standards, we never want a customer to feel caught off guard. We genuinely appreciate your feedback as we continuously work to improve our customer experience. Warm regards, TWC Team

Response from The Wellness CompanyOct 19, 2026

Thank you for taking the time to share your feedback! We are glad to hear that our customer service team was able to step in quickly, resolve the timing issue, and get your product to you when you needed it. We appreciate your support of The Wellness Company and are always here to help whenever you need us! Warm regards, TWC Team

Response from The Wellness CompanyOct 19, 2026

Thank you so much for taking the time to leave such a kind review! We are absolutely thrilled to hear that Jensus provided you with exceptional support and made sure your issue was completely resolved to your satisfaction. Taking the time to truly care for our customers is what we strive for every single day. We deeply appreciate your strong recommendation and your trust in The Wellness Company for your online medical needs. If you ever need anything else, Jensus and the rest of our team are always here to help! Warm regards, TWC Team

Response from The Wellness CompanyOct 19, 2026

Thank you so much for taking the time to share your review! We are delighted to hear that you’ve been happy with the quality of our supplements over the years. Managing seasonal address changes between Canada and Arizona can sometimes be tricky, so we’re thrilled to know that our support team has made those transitions smooth and effortless for you every Spring and Fall. We truly appreciate your continued trust and loyalty to The Wellness Company. Safe travels on your upcoming journeys, and please don't hesitate to reach out whenever you need us! Warm regards, TWC Team

Response from The Wellness CompanyOct 19, 2026

Thank you for sharing your feedback with us! We sincerely apologize for the frustration and hassle you experienced with the welcome discount code at checkout. While we are glad a member of our team was able to step in and ensure your discount was applied, we know that getting it to work should have been seamless from the start. We truly appreciate your patience and persistence as we worked through the email exchanges to make things right. Your experience helps us improve our checkout process, and we are grateful to have you as part of The Wellness Company family! Warm regards, TWC Team

Response from The Wellness CompanyOct 19, 2026

Thank you so much for your thoughtful review! We are delighted to hear that our support team responded quickly and made resolving your issue such a seamless experience. Operating with integrity and earning your trust is at the very heart of what we do, so knowing you feel confident and comfortable turning to us for your future purchases means everything. We truly appreciate your support and look forward to serving you again soon! Warm regards, TWC Team