I ordered a product and it came the next month.A product automatically came.They automatically signed me up for auto renewal and I click the button, making sure that it was not activated.The customer service is beyond unbelievable.Please steer clear from this company.They will rip you off.They will not allow you to send products back and there is no refund
Response from The Wellness CompanyDec 7, 2025
Thank you for letting us know about your experience. I'm deeply sorry that we didn't meet your expectations. I've sent you a request for your order details so we can review what took place. When you have time, please share that information with us. We're grateful for your patience.
Best Regards,
TWC Team
JM
Jeanne M.
10/10
I had ordered 2 different items from TWC. Both times, the items arrived within 48 hours. Great products, Happy with both! 10/10!
Response from The Wellness CompanyDec 7, 2025
What a wonderful review! Thank you for sharing your story with us. It's messages like yours that remind us of the meaningful impact we can have. We're truly honored to serve you and appreciate your continued support.
Best Regards,
TWC Team
PA
Paka
I ordered the EMERGENCY KIT
I ordered the EMERGENCY KIT. It’s so nice to know I have medications on hand without having to go hang out at a doctors office with all the other sick patients. I would highly recommend getting this kit, especially for the holidays.
Response from The Wellness CompanyDec 7, 2025
We're so grateful you took the time to share your experience with us. Your thoughtful words brighten our day and motivate us to continue providing the best care possible. Thank you for trusting us with your health and wellness.
Best Regards,
TWC Team
RG
Renee G.
Excellent customer service
Excellent customer service. I spoke w 2 practitioners, Dr. Catalina, and Mr Wolff, both were very helpful and provided excellent education regarding the products I was purchasing. Really like this company. Thank you
Response from The Wellness CompanyDec 7, 2025
What a Great review! Thank you for sharing your story with us. It's messages like yours that remind us of the meaningful impact we can have. We're truly honored to serve you and appreciate your continued support.
Best Regards,
TWC Team
SC
Sherry C.
TWC failed to deliver Product
TWC failed to deliver Product
TWC's delivery company Uni Uni is incompetent. They declared that the apartment that I live in is a post office box and they don't deliver to post office boxes. I've made numerous attempts by email and calls to resolve this issue since 10/25 and the best they can do is tell me that they will give me a refund once Uni Uni returns the product to them. Really? So the delivery company that can't find my apartment is going to promptly send the product back? Horrible customer service. Never ever going to use this company ever again.
Response from The Wellness CompanyDec 7, 2025
I'm sincerely sorry about your experience with The Wellness Company. Thank you for taking the time to share this. I've reached out to request your order details so we can look into what happened. Please send that information when you're able. We appreciate your patience and understanding.
Best Regards,
TWC Team
JE
JAMES E.
They don’t cater to their customers!
Tried to order an emergency kit for my Son for Christmas, then was told he would have to order himself since he is an adult. They suggested they could give me a gift card in exchange for the order, but turns out the special pricing for the emergency kit would not apply on the gift card only the paid amount. So basically the Christmas gift would have to be ordered while the special offering had not expired. A company that doesn’t offer
“gift” options is just hurting their profits. . .poor customer service and my son hasn’t even received the kit yet. Looks like many others have experienced issues with the Wellness Company as well
Response from The Wellness CompanyDec 7, 2025
Thank you for bringing this to our attention. I've reached out to you for your order information. When you're able, please share your details so we can investigate this matter. We appreciate your patience.
Best regards,
TWC Team
BU
buzzenator
Why are Dr Drew & Dr McCullough shilling for TWC?
I just ordered the Medical Emergency Kit. At some point they charge your card while filling out medical forms and having a consultation over the phone. It turns out one of the medications has an interaction with one of my current meds. So, they won't send that medication with the kit. However, they won't give a credit for the medication not sent. This is their policy, which supposedly at some point I signed off on. Dealt with them via email. They are "very sorry and truly apologize", but they are keeping all the money. Dr Drew and Dr McCullough prostituting themselves for this company...sad!
Ok, following up after their lenghty response. If you go to their website and click on the reviews, you'll see they are all really positive including the 1 star reviews...lol. How fake is that? Just shows you the type of company you will be dealing with.
Response from The Wellness CompanyDec 7, 2025
We hope this message finds you well. We sincerely appreciate the opportunity to offer clarification regarding your most recent order from The Wellness Company (TWC).
We sincerely apologize for any inconvenience or confusion caused by the omission of a medication due to your Allergy. At The Wellness Company, we value transparency in all of our transactions and policies. As a result, we have prominently displayed our policy on omitting medication in case of an allergy or medical contradiction on our website. This policy can be found on each emergency kit webpage and within our Refund policy to ensure that our customers are fully informed PRIOR to their purchase.
Based on our records, you have previously been email correspondence with our customer service team regarding this matter. They have provided you with information about our policy for removing medication from the kit since it has been identified as an allergy by the provider. Furthermore, they have also directed you to the location on our website where this policy is displayed. I am sorry for any inconvenience this may have caused, but the removal of the medication was taken as a precaution to ensure your safety.
Just a friendly reminder, It is mentioned on our website that we are unable to offer substitutions for omitted medications in cases of allergies or medical contradictions. This is why we kindly recommend that all of our customers carefully review all the information provided on our website about our products, so that they may be fully informed about our policies and requirements before making a purchase.
We genuinely value you and are sorry for any misunderstanding regarding our refund policy. If you need any further assistance or have any concerns, please don't hesitate to reach out to our dedicated customer support team. We are more than happy to assist you and provide any information you may need about our products and policies. Thank you for bringing this matter to our attention and allowing us the chance to provide clarification.
Best Regards,
TWC Team
NG
Nicole G.
Not received order
My husband ordered a Wellness Kit back on October 24th and we still have not received the product. Sent an email but have not heard back. Worried that I am going to be out my money and have no kit. I wish I had looked at these reviews before I ordered from them. It’s too bad they have a commercial on Fox News. For some reason I thought that might make it more trustworthy. I was wrong.
UPDATE- the Wellness Company reached out and our kit is now on its way.
Response from The Wellness CompanyDec 7, 2025
I'm deeply sorry to hear you have not received your order yet. Thank you for letting us know. I've reached out to you for your order information so we can examine this situation. Please share those details at your convenience. We truly appreciate your patience.
Best Regards,
TWC Team
