TVLiftCabinet.comReviews of tvliftcabinet.com

I purchased the lift cabinet six years ago. Yesterday the lift mechanism stopped working. I spoke to customer service. This person was technically incompetent relative to the issue I was having. They asked me to send an e-mail to "Rob" who turns out to be the owner. I did. I received no response. I again spoke to customer service and asked to speak with Rob. He would not take my call. The issue is that the cabinet was built without any access panel to the the lift mechanism. To repair this I must cut the bottom / floor out of the cabinet. I do not recommend doing business with this company. Customer service is apathetic and design / construction is poor.

I absolutely love my TV Lift Cabinet. I got the Princeton for a 75-inch television. It is beautiful and very well made. My son-in-law ended up installing the television, and it was fairly easy. Highly recommend this company.

I am reading reviews today since I am soon to be a customer. This company has been very responsive and communicative. I have received no less than four communications acknowledging my order and providing shipping information and an ETA. We shall see how it goes but so far, so good. I will follow up after installation. I like the reviews I have read so far. Sounds like you need to have a good understanding of the return policy, but I do not understand why the Trust Score is poor? Why?

Cabinet quality and customer service are good, but 'easy returns' is far from the way I'd describe that process. We tried to return and exchange the original cabinet we ordered because it doesn't fit with the room, but it turns out you have to totally coordinate the process yourself (researching companies to package/palletize, dock-to-dock ship, etc.)- and it costs anywhere from $1000-$1500. The company I found who offered to do everything themselves quoted me just over $1400 (before taxes), and the only hope of bringing total cost closer to $1000 is to call and coordinate multiple vendors. It was a substantial headache. Unless you're absolutely positive the piece fits & coordinates, be prepared for major effort & costs to return or exchange.

Why is it so hard to find someone to service my TV Lift? All I got from the company was a Do-It-Yourself repair sheet, that was useless! It was great until it broke, now I can’t get help fixing it.

Excellent product! And far cheaper than competitive products. Easy to install, quiet and low/narrow profile which fits my application perfectly!

We purchased the black Adagio cabinet in June 2018. Due to its popularity it was on back order and took 2.5 months to be delivered Although it was longer than we expected it was well worth the wait. It fits our living room decor and works perfectly. We had looked st other lift cabinets and the Agagio was the only one we wanted. Very happy with our purchase!

Perfect cabinet! My client loves everything about this cabinet - it works like a breeze and looks incredible in the living room. We're planning to order another for the master bedroom. You won't be disappointed.