TVLiftCabinet.comReviews of tvliftcabinet.com

The TV Lift cabinet is extremely well made, with a beautiful finish, and being able to conceal our tv in a small, multi-purpose room fits our needs. We love it! In addition, we were very impressed with customer service. Emma and Emily (?) were wonderfully helpful. I had many questions and all were answered satisfactorily. The reps were knowledgeable, patient and kind. It was clear to us that the reps were proud of this product. Kudos to the cabinet makers and the customer representatives.

I ordered my TV Lift fireplace on the phone. It was great to not be on hold. Emma who helped me with my order was easy to understand on the phone. She was very knowledgeable and patient. Answering my questions to my satisfaction. Ordering was an enjoyable experience.

I had a problem with my Tv Lift cabinet after a power outage surge. They identified the part that I needed to fix my problem, which I purchased On installing this part I managed to create a problem, that they where able to help me through even though Rob was leaving the office Unfortunately I had damaged something due to my error, which required me to replace the whole lift. Called the free phone number and confirmed part number and placed my order. I was then able to confirm the dispatch date What more can one ask for from a company. They are the only company that I would ever buy a TV Lift Cabinet

Just one sentence for worth for money product "East or west TVLiftCabinet is the Best!! " .

5 STAR Customer Service. Somehow, some way, I servered my TV Lift power cord while moving my cabinet around in my backyard. I called customer service and talked to Rob about splicing my power cord back together. But Rob was more concerned about my safety, and coordinated with Emma to send me a new power cord at no-change. Who does that???

I should have sent the cabinet back, however I decided to keep it. The first thing was I could not get a Vizio 43” to work with the electronics. None of the settings would work with any regularity. I have a 43” Samsung so I tried that and it was compatible with the cabinet open and close and on/off switch. Before I purchased the the cabinet I was told that a sound bar could be installed as long as it was no high enough to make the TV sit higher on the elevation mechanism so the cover would not close. Where I had a problem was the width of the sound bar. There was only one that would fit, it was 2” deep. The cover is cut dead center of the top of the cabinet. On the front section of the top ther was a lip that extended approx 3/4” beyond the front top piece. This prevented all sound bars from working. I had to remove it. Lastly the vainer on the plywood cabinet top corner came loose and a small piece broke off. Carefully put back with some super glue I looks ok. The Manager of the Florida office, or the owner was not too helpful. He refused to accept that the top “Lip” had to be removed, even with pictures. He claimed that there was no vainer on the cabinet. The lower right caster was defective but they sent me a replacement. I have not replaced it as yet in that I hav’t yet hired a contractor to help me change it. It is wedged in to place and I am afraid I do not have the skill to remove the broken caster. Now that I read this over I was a fool not to send it back. I am using the cabinet and it is working well, but every time I move it I think of the experience I had. Be careful and ask questions.

The delivery company somehow inverted a couple of digits in my phone number so I began to wonder where my new toy was... why the lift cabinet hadn't arrived. After two very pleasant conversations with different reps at TVLift C, they got on it and figured out the problem within 24 hrs. The next thing I know, the boss calls and she is arranging a special delivery for me, and has waived the tech charge per the installation. I LOVE THESE PEOPLE! And, interestingly, my favorite part of the whole process was how many laughs we had along the way --- me and all three of these exemplary people who run this company. I definitely would recommend them 100%.

Very satisfied with the product and the customer support even more so. I called daily about my delivery and they personally checked the status each time.