TVGReviews of tvg.com

Sneaky $5 fee for deposits

This app and company lack integrity. They steal funds from your account and they have no phone number to contact them. Be wary.

very easy to use

Customer service is bad, cannot talk to a live agent over the phone I was promised promotion and never received, send several emails and received the run around issues was not resolved

Hire telephone customer service staff to answer customer concerns. Since the pandemic TVG and now FanDuel, which owns TVG, has decided to not provide customer service by telephone. They don't appear to have staff to tend to customer concerns. Maybe they are cutting back on staff or want the TVG platform to fold. Instead, they have you send an email to what they call 'support center'. I did that for three consecutive days in an attempt to withdraw winnings but never received an email or any other response. I asked for a call back; still waiting. As many have indicated here, they delayed in releasing my winnings; never helping me to secure them more quickly, despite my emails requesting help. Their approach appears to be to tie up your winnings and thereby force you to spend them on more wagering, sort of the opposite of their statement about wagering responsibly. The longer they delay sending your winnings, the more likely you are going to use your winnings on more wagering on their platform, pumping the monies back into TVG/FanDuel. The newest version of TVG, via FanDuel, appears to have become a shell of its former self. Am wondering if management does any monitoring of the quality of customer service. Though wanting to support and see TVG continue, am inclined to use other platforms until FanDuel can decide what its intentions are with TVG and its wagering platform. At the very least, they need to respond to customer emails, or, better yet, with a phone call to quickly resolve the issues at hand.

I tried to withdraw my balance and they made it so hard to get somewhere I finally had to quit. I don't know what to do . It was so simple to withdraw from TVG. DO NOT bet with these people. You do not chat with a human they just repeatedly tell you to go to sites that don't apply to your problem.

They won't let you withdraw your winnings only playable balance

been betting since 2012 and no problems until I win on Kentucky derby day 2024 wow this is is some garbage more than $500....