Patrick L.
Purchased two Tuttio bikes in December…
Purchased two Tuttio bikes in December 2025 (Soleil 1 and ARC) as Christmas gifts for my kids — $2,059.51 total including a one-year protection plan. Neither bike has been rideable for the majority of the time we've owned them due to power and battery failures. Since March 2026 I have sent approximately 20 emails and recorded more than 15 videos — including voltage meter testing — all at Tuttio's explicit request. Four months of full cooperation. The only thing they sent was a replacement charger for the Soleil 1 that didn't fix the problem. The ARC has received no remedy at all. When I formally requested a refund, Tuttio denied it by citing their 30-day return window — despite the fact that their own published warranty covers manufacturing defects for two years. Battery and power failures on bikes that are a few months old are not wear and tear. They are defects. Tuttio knows the difference. This is a deliberate tactic. The pattern is well documented: they run you through months of troubleshooting requests until you're outside the return window, then deny your claim. Check the other reviews here and on Walmart — you'll see the exact same sequence of events. I have since filed complaints with the Better Business Bureau, the South Carolina Department of Consumer Affairs, and appealed my American Express chargeback denial. I am not done. If you are considering buying a Tuttio bike, please read the warranty carefully and understand that their support process appears designed to exhaust you, not help you. My kids haven't been able to ride their Christmas gifts in over six months.
Response from TuttioSportJul 16, 2026
Hi Patrick, We sincerely apologize for your disappointing experience with your Soleil01 and ARC e-bikes, and we value your honest feedback. Our support team has collaborated with you for months to resolve your power and battery issues. Your bikes were purchased in December 2025, so they are outside our 30-day return window, but remain fully protected by our 2-year manufacturing defect warranty. For your Soleil01: We identified the issue stemmed from the original charger and shipped a replacement unit to you. We followed up afterward to confirm if the issue was fixed but did not hear back from you at that time. For your ARC bike: the testing approach in your submitted videos was not compliant with our official diagnostic requirements. We’ve shared a tutorial video with proper testing steps and ask you to reshoot the test accordingly. We are waiting for your updated footage to diagnose the battery fault and offer remedies. We understand how frustrating it is that your kids cannot ride their bikes, and we’re sorry for all the energy you spent on troubleshooting. We’ve reconnected with you directly and will work with you to fix this properly under our warranty policy.