Turntable LabReviews of turntablelab.com

I ordered a turntable and two speakers, and it turns out that the turntable that I ordered was not quite the correct one. The customer support at turntable lab was outstanding, helped me do a quick return and replacement.

I have never bought anything turntable-related, and it took me over 6 months to figure out. I chose Turntable Lab, given their consisten positive reviews and comments on quality, customer service, and prices. I have to say that few times in my life I have been treated with such respect, consideration, and care. Not only the turntable + speaker combo arrived timely, neatly packed, and were of top quality, but their team helped me address an issue with genuine and personalized attention. Communication was fast, and they provided the support I needed, and I am now enjoying Queen, Led Zeppelin, and Sinatra, with the crispiest and best sounding speakers I ever had. I would like to send a high five to Perry, for his dedication and courtesy. I went to Turntable Lab to make a one-time purchase, and I am certain this has become the first of many. Outstanding quality, great prices, unmatched customer service. Really 10/10.

Easy. Expedient. Friendly. Crushed it

Had a small hiccup with a damaged order. Kyle pulled my return and processed my exchange right then and there. Super helpful! Will always use turntable lab for my music needs.

I am very disappointed with my experience with Turntable Lab. After returning my order, I expected to receive the correct refund. My original purchase was $218.95, but I only received $62.96 in store credit. I still have not received an explanation for why such a large amount is missing. I have sent multiple emails to customer service asking for clarification and assistance, but they have never responded. Being ignored after spending over $200 is unacceptable. A company should provide clear communication and explain any deductions from a refund. Instead, I was left without answers and without the full value of my purchase. Based on my experience, I cannot recommend Turntable Lab because of the poor customer service and lack of communication.

Wonderful from top to bottom. Perry helped me get the right turntable for my needs. I have bought at least 30 records from them and each has been in perfect condition. The AT-LP120X is a great turntable for the price. I will continue to frequent TTL for all things vinyl.

Had a problem with a turntable I had purchased. Kyle an company replaced it in minimal time. I highly recommend Turntable Lab for all your Hi-Fi Stereo needs.

I would just like to say that Dan was extremely fast and helpful with resolving an issue regarding a lost item due to the USPS negligence. That in it of itself is a rare quality in today’s sales positions. I tip my hat to him and the great people of Turntable Lab, they have earned a customer for life.