TURBROReviews of turbro.com

Purchased a fireplace from Amazon. It was missing the remote. Amazon wanted me to return it. I contacted the original seller they got me a remote replacement lickiey split. Thanks so much

Really make a great product....good design, mechanically and aesthetically. Great customer support, very willing to help you out. Oh! And look at that! Only actual customer reviews! Not paid advertising.

A few months back I purchased a few Turbro Electric Fireplace Stoves. Recently one of the heating elements on one stopped working. Per the manual, I emailed the company and Britany responded to me within 24 hours. She asked if I could do some easy trouble shooting, which I did, however; it was unsuccessful. As the model I ordered was presently out of stock, she asked if I was interested in a different one or a refund. I opted for a refund as I had located an identical one on another website and Britany promptly refunded my original purchase. In summary, the company stood by their warranty and Britany was courteous, professional and prompt in the follow up. Additionally the fireplaces are pretty and practical.

Good product, good warranty and Customer service is amazing! My heater malfunctioned on me a few months after buying it. I reached out to support and quickly received a response. Wilson, the support agent was kind, courteous and prompt in his communications. He addressed my problem and quickly sent me a replacement for my malfunctioning heater. I received my new heater within a day of him saying he was sending it and it has been working perfectly ever since. Happy Customer here.

I purchased a Turbo Fireplace insert in December and we were able to enjoy the awesome glow and heat it provided in our bedroom. When I had trouble with a switch, I contacted Turbo and Marcia was awesome in getting us a replacement Turbo which we are enjoying immensely!

The heater unit of my Turbro Suburbs electric fireplace stopped working 15 months after purchase. Luckily I had registered for the extended warranty mentioned in the manual. Yuki with Customer Service made the replacement process quick and easy, so helpful! I had a replacement unit within a week and was back up and running in no time. Thanks Yuki for your excellent service and Turbro for standing behind your product.

Update to my heater not working..Marcia with Turbro Team was awesome! She kept me in the loop regarding the process of my replacement heater. The heater has a 90 day return warranty from original purchase date. My old heater stopped working about a month after the 90 day warranty was out. It’s 1 year replacement warranty after that. Marcia kept me informed on the entire process of replacing my heater. She sent me numerous emails and I really felt like she was helping me. Communication and customer service was welcoming. I could tell they value my business. I would not hesitate to order another heater from them. Fingers crossed that the replacement heater last longer then 3 months. It’s getting warmer where I live so hopefully it will last all next winter.

I had purchased a small wall mounted fireplace/heater . it came with part of wallpaper border off. customer service was very prompt and offered solutions. I selected refund, prompt with that as well