TurboTenantFree landlord software for owners and property managers to market rental properties, screen tenants (get credit reports and criminal background checks), collect online rental applications and online rent payments. 100% free for landlords.
TurboTenant (turbotenant.com) has 656 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Dimitrius D.
I am a landlord and can’t log in to my own account and am not getting a password reset link.
Response from TurboTenantOct 31, 2022
Hi Dimitrius, thank you for reviewing TurboTenant. Please reach out to our Support Team at [email protected] for assistance. It's possible that you previously marked messages from TurboTenant as Junk/Spam or Unsubscribed from emails, which could be preventing you from getting that reset password message!
Charles S.
It would be nice if the tenants were prescreened before they make an initial contact. That would save a lot of time.
Response from TurboTenantOct 31, 2022
Thank you for your review, Charles! I've passed along your request to prescreen renters before they contact you, but in the meantime we do offer the free pre-screening questionnaire to help you qualify renters, and it's always a good idea to include your rental qualifications in your listing so renters know right away what you're looking for. Thanks again for the review, and if you have any other suggestions on how to improve TurboTenant, please let us know!
Tigalapan
Turbo Tenant the best .User friendly. satisfaction guaranteed.
Response from TurboTenantOct 18, 2022
Thanks for leaving a positive review, don't forget to refer other landlords to TurboTenant by using the link in your Landlord Portal to receive an Amazon gift card!
Lisa S.
I like all the options turbo tenant have available for landlords it’s also easy to screen protential tenants
Response from TurboTenantOct 18, 2022
Thanks for leaving a positive review of TurboTenant, Lisa. We love to hear we are making the process easy for you and other landlords to screen renters!
Kuntal M.
Excellent tool as it provides all necessary tools in one place for renters and landlords..
Response from TurboTenantOct 18, 2022
Thanks for your positive review of TurboTenant!
Michael M.
Not as user friendly as should be.
Response from TurboTenantOct 18, 2022
Hi Michael - I'm sorry to hear you're having difficulty navigating TurboTenant. You can reach out to our Customer Support team for assistance with using the site and we'd love to know where we can improve for you and other landlords. The Customer Support team can be reached directly at [email protected].
David L.
Turbo tenant is outstanding. You have simplified all of my needs as a landlord. Keep up the great work
Response from TurboTenantOct 18, 2022
Thank you for your positive review, we're happy to hear TurboTenant is making your life easier!
OakValleyDrive L.
This website has been nothing but a needless hassle. 0 out of 5 stars would be more appropriate. I signed up, listed my property, all was well for a couple days. A few days later, they said they needed proof it was my property. So I sent one of the required documents. Then, my account was disabled. I have emailed all available emails provided by Turbo Tenant over the past 2 weeks and have yet to receive any response. I’ve sent four emails. Zero response. I’ve messaged them via their online chat on their site. No response. I even tried to message them on Facebook Messenger. No response. All this while they load my inbox with solicitations. I do not recommend this service as apparently there isn’t a soul who works for Turbo Tenant. Upon reading further reviews on this site, it appears THIS IS COMMON PRACTICE for Turbo Tenant to disable accounts and they are unreachable. Even for paying customers. My recommendation would be to stick to more reputable and reliable services such as Zillow. Turbo Tenant is a complete nightmare! I’m thankful they showed how horrible they were within a few days and not after I had secured a tenant using their services like others have learned. AVOID! Turbo Tenant replied stating they emailed me - no emails ever received. I even check my spam folders. The document I sent to verify it is my house was one of the listed approved documents by Turbo Tenant. My account was deactivated and no reason given - no responses to any of my emails or messages. Now they reply to my review saying I can email them again? They never replied to any of my emails months ago. They also have my email on file - why comment on a review instead of reaching out directly to the customer? Sense of urgency and professionalism is sorely missed at this questionable online rental program/scam.
Response from TurboTenantOct 18, 2022
I'm sorry to hear you had a bad experience using TurboTenant - In reviewing the account, our Customer Support team did send a few messages that you had not responded to but I do see where we missed a message from you on Facebook, I'm sorry for that missed step on our part. After reviewing the listing details, it looks like we weren't able to fully verify your association with the property with the document provided to TurboTenant. If you'd like, you can submit additional verification documents to [email protected] for re-review by our security team.
