TurboAntReviews of turboant.com

This is a horrible company please guys if you face any issue with this scooter file complain under consumer protection because they are listening anything with the return and create so complicated steps so please file complain gainst this company.

Arya, was super helpful. I had placed an online purchase but chose an incompatible part for my scooter. Arya caught the error and allowed me to cancel the original order and re-place an order for the correct part. She helped me through the process and made sure everything was right. She was even able to waive the 8% cancellation fee because it was a mistaken order, and not an actual cancellation.

Everyone on the Support Team was phenomenal. Although there was an error and misunderstanding on my part, Turboant's Team was very patient, kind, and considerate. I would recommend their products and their service to anyone who wants to have a quality experience. (This is not a paid review).

TLDR: The X7 Pro is garbage masquerading as an electric scooter. I bought Turboant's X7 Pro electric scooter in May of 2022. In the past year, the front wheel has broken twice, the throttle broke, the motor broke, and today the back wheel broke. I was going to return it immediately after getting it but they refused to refund me since I no longer had the box it came in. When something breaks, they email you lengthy, complicated YouTube videos on how to fix their scooter's problems on your own. I am in awe of just how breathtakingly bad this scooter and my experience with Turboant has been.

Fast delivery in less than 2 days, had a flat tire but fixed it up quick and customer service was great! Sent me video instructions, asked for updates and even sent out a replacement tire. Great people over there.

DO NOT BUY FROM THIS COMPANY! Their reply is a lie. They never told us to remove the battery for shipment. They sent us a shipping label and told us to take it FEDEX period. We had travelled to Atlanta from California to send it back after months of getting the run around on a scooter that died 3 WEEKS into purchasing it and FEDEX would not receive it based on Turbant's instructions and labels. Again, DO NOT BUY. We purchased a scooter and sent it to our son who is a freshman at Emory Univ. in Atlanta, GA as a way to get around. It stopped working after 3 weeks. Would turn on but would not move. Customer service was not only difficult to deal with and attempted to impede any real resolution of the issue, but seemed not proficient in English and hard to understand in emails. When asked to communicate with their management team, we were given a false email that bounced back. The amount of time and money invested in trying to resolve the issue was substantial . I flew out from California to Atlanta almost entirely to deal with the scooter. Never, in the MONTHS that we were dealing with a scooter and the fact that it only worked for a few weeks, did ANY of the countless conversations and emails I had with TURBOANT did anyone tell me that the scooter could be picked up by FEDEX and sent back to them. NEVER was if communicated to me that that was actually the preferred way of dealing with this type of item. As a matter of fact, it was reiterated to me at every turn by TURBOANT that my son (whose a freshman at a college in Georgia with no transportation ) had to pack up the scooter and take it to a FEDEX office. In addition, NEVER did we have a discussion about the item’s DG (Dangerous Goods) classification as a hindrance to getting it shipped out. Furthermore, NEVER did I get a return label that had the proper DG label on it, which was another reason FEDEX would not even accept the item. I went to 5 different Fedex’s all over Georgia. They would not receive the item. After months of dealing with this issue with TURBOANT'S customer service team, countless emails, several videos, a $1,000 trip to Atlanta and 2 days of going from FedEx office, to FedEx hub, to FedEx headquarters in Georgia. After all that effort, the scooter could not be shipped back to the company as prescribed by them and they refused to rectify the matter. This companies warranty is a fraud, their customer service is a sham and their product is junk. I plan on pursuing legal action and I will be posting about this incident on every platform available. DO NOT BUY FROM THIS COMPANY!

Aya, my customer service rep, is a great refection of your firm. She is kind, patient, highly intelligent, and helped me resolve my issue. Many blessing!

The battery failed after four months, and the company refused to replace it. They blamed it on the throttle, and said it was wear and tear, despite it being an issue with the battery. Do NOT buy from this company as they do not honor their warranty.