TUMIReviews of tumi.com

I ordered a retro gaming system and it did not work. They should test every system before they ship them.

Absolute garbage. Shamelessly overpriced at the "luxury" level, most of these bags are made with cheap components that become problematic and eventually lead to useless pieces of luggage that the company takes no responsibility for and makes it very challenging to have repairs.

Flaming garbage. Spend 500 on an expandable bag in ballistic nylon, watch the garbage leather handles crack and fall apart, nylon start to fray, and zippers start to fall apart after less than 2 years. You’ll get more value from burning your money.

I had the handle break on my one year old suitcase. I sent it in for repair and got it back in late October 2022. I just returned from my 3 rd trip with the suitcase and the handle that was fixed broke again. Tumi service said that if I sent the luggage to them at their service center they would let me know how much it would cost me to have them repair the luggage. It would cost $167 to mail the luggage to their center and I would be liable for the repair that they did and failed. Their web site says "We pride ourselves on delivering world-class customer service. And, we really mean it." However their actions do not support their claims. I have been a loyal Tumi customer for 40 years but I will buy my new suitcase from someone else. Premium price terrible quality and no warranty at all. Very disappointed. Deb from the Desert

Well TUMI EU Customer Service is really appalling. Your executive (the lazy lad) from your Sales and Service EU takes weeks to respond to an email and get a resolution? I am surprised TUMI products under 2 years warranty are not considered or replaced if torn. The customer service team is a joke and there is no proper channel to get help from TUMI. My two fold card case just tore and I am struggling past 5 weeks for a solution. Please get better people in your CS team or have the bots advise a solution.

I received my order. Some clothes and a cooking knife. Quality was equivalent of a carnival prize. Pocket in pants wasn't even sewn. I thought I was ordering some cotton cargo pants. Ended up with cheap '80s polyester parachute pants. WTH? Never buy their crap. It's cheap, chinese junk.

Dont buy an aluminum luggage from them. It is a waste. After warranty expires they wont help you. The metal bends so easily, leaving the luggage unable to close correctly.

There was a defect on the handle, which cracks and became sticky. I wrote to Tumi Malaysia. There is absolute silence even after sending reminders. This is not the kind of service that we expect from TUMI and the price / quality we are paying. I do not expect myself to buy a TUMI anymore in the future !!