TUMIReviews of tumi.com

I’ve had a carry-on for some 10 years. We love the bag. The handle broke for no apparent reason other than age. We contacted Tumi, and they said they no longer make any parts for our model. They gave me an option to mail it at my cost to the customer service area and they would offer me a $200 credit. Basically a deck chair off the Queen Mary if you know how expensive these items are! I looked for a replacement, and found one on Amazon for $9 dollars. I would recommend Samsonite. A better quality, at significantly less money, and they somehow make the parts for their products. Overpriced name in my opinion.

Ho acquistato una borsa tracolla Persia, purtroppo al primo utilizzo mi sono accorta che la cerniera lampo non scorre bene e si inceppa; ho scritto tramite il loro servizio whatsapp ed ho inviato anche un video. Non mi hanno risposto ed ho inviato una mail, sono stata contattata subito ma la risposta è stata di aprire un ticket al loro servizio riparazioni; considerando che la borsa è nuova ho chiesto la sostituzione, mi hanno scritto che mi avrebbero fatto avere l’etichetta per il reso ma a distanza di svariati giorni ancora niente. Fra pochi giorni devo partire e non posso utilizzare la borsa che avevo acquistato per l’occasione. 9 marzo Aggiornamento: ricevuto etichetta reso - provo ad effettuare il reso per sostituzione

Tumi uses UPS, a shockingly awful company with an even more abysmal Trustpilot rating than Tumi, imagine that! Birds of a feather as they say.

One of my friends gave me TUMI wallet a few years ago. Recently I started using it and found 2 black security chip sticker inside and took them out. Because a credit card did not go in smoothly. Then I found the lining was sealed with them. It was supposed to be sewn. So the lining was started losing and one pocket has defected. My problem is that it is a gift from my fiend a few years ago. There is no barcode or product ID or name by which I can request a repair. So I gave up the service.