TUMIReviews of tumi.com

Greatest after-service ever! Tumi not only makes the best quality, they have the best after service I have ever experienced. I travel quite a bit and my luggage gets pretty much a good beating. Tumi just replaced my handle and wheels on a 7 years old carry-on without a charge

Was an avid fan of Tumi Liggage for over 25 years. Recently went to buy some new pieces and the experience was dismal. Did not receive the full complete order (over a month now), and no communication. I have had to waste my valuable time contacting on three (3) different occasions to get resolved. It must be the new ownership from Samsonite, as the lack of customer service from Tumi is not what it once was, and what they prided themselves on, which is why I WAS such a loyal customer. I will buy from Briggs and Riley moving forward.

purchased two a while ago excellent quality suitcases. Their umbrellas have proved more durable than my other purchases too.

The wheels on my Tumi haven't worked right since I bought it. I tossed it in a closet and went back to my TravelPro. Then decided to get it fixed. I paid for the shipping. They kept it for almost 2 months and sent it back and the wheels were the same. Were not spinning very well. I have reached out to Tumi twice by email and now was on hold with them for 20 minutes and my call got disconnected. DO NOT spend the money on a Tumi because you will need it repaired and they will not help you :( I tried to give them zero stars.

Tumi is a great product but the customer service of Tumi especially Vaughan Mills Tumi outlet is PATHETIC. It is one of the WORST and DISGUSTING customer service I have ever seen across any store. I gave my bag belt under warranty for minor repair (stitch came out) and I was told that I will get it back within 2 weeks and now it is more than 4 weeks and still I have not got the belt. I have to call them multiple times to request for my belt and the funniest part is - their representative shamelessly tells that I can myself go to their repairmen and find out what is the status of my belt. They do not even bother to inform you about the delay instead when I called them multiple times they told that they will get back to me by end of the day and every day was the same story. I REGRET why did I bought Tumi bag OR why did I went to them for a small repair, instead I would have got this done through some repairmen by paying directly.

I spent about $950.00 on a Tumi suitcase that was just over one year old. I don't travel often but treated myself & wife to some Tumi luggage. After my third trip in May '23 I notice that my suitcase was coming a part. Tumi charged me $50 to mail it to them for repair estimate. Two months later, I get my suitcase back from Tumi indicating it cannot be repaired and they would give me $450 towards me getting another similar suitcase, which now costs $1150!!! This is total BS from a once great company. They don't make quality products anymore and certainly don't stand behind them either. This $450 offer was an insult. I spent $950 and the suitcase is already unrepairable after 3 trips!! I noticed Tumi doesn't even bother to respond to others who have rated them lowly. Red flag!

Items were missing. That I know I did order them though it shows that apparently I didn't..,... Especially my all purpose blades........ This app is a joke you cannot even talk to a real person...... Spend over $300 with this app I'll never do this again I'll make sure they're blocked for my life

Will never buy this product again, high priced and when a zipper failed it was replaced with an even worse zipper and then it became unrepairable and Tumi offered me a small gift certificate that had to be used to repurchase their faulty merchandise …No thanks I’ll buy elsewhere! Way overpriced with bad customer service!