TUMIReviews of tumi.com

Our Tumi wheeled briefcase, which is as good as the day it was purchased a long time ago, had a 'Sex' screw fitting for the telescopic handle work loose and was lost. After giving details of the case and lost part online Tumi customer service, without hesitation, sent the replacement fitting plus a spare in short order. Thanks!

I order my Tumi International Duai in December. I supposed to received on January 5, after I got message that will be deliver 15 of Jnuary.....after my 6 contact with Tumi by text message i did not got any answer from customer service. I called today , customer service representative put me on the hold and after 10 min. waiting on line she said that she will process my case to manager, because she doesn't know what is going now. Not good customer service..........I am waiting for manager call me........

Horrible customer service. Very rude! Spent over $10,000 and had a few problems that was their fault and treated me very badly.

Bought a Tech product from Tumi. Both handles snapped off. Both Hong Kong & Bangkok could not repair (no parts for this product). Found a Luggage repair company in Bangkok perfectly repaired for 20US$.

Outstanding, excellent, perfect service!!!!! Edwin Correa is by far the best sales rep in the history of sales representatives!! Mr. Edwin Correa's professionalism raised the bar for the rest. Thank you Edwin Correa of the Bellevue, Wa. Tumi Store! Best, Jimmy Rodgers

I have an International Carry-On Tumi. Tumi has always been GREAT to me. The first one had was damaged during a trip and one corner was completely crushed. When I brought it into TUMI, they took it back and replaced it with a brand new one. Recently, I returned from a very long trip to find the built-in lock was broken and part of it was missing. I sent it back to the repair center and even though it had many trips on it (based on the number of airline tracking stickers on it), they replaced it again under warranty. I'd say that's awesome customer service.

No customer service at all For more than six months there has been no response whatsoever: emails are not answered, the telephone number indicated on the website and on the return document is outdated. This business behaviour is in no way in line with the high prices of the products. This was a one-time purchase which will not be repeated. Total disappointment.

Quality and service below expectations. Customer service has been ignoring my emails for the past 6 months. Luggage had a broken wheel. Tumi offered to fix it and sent me a shipping label. After analyzing the article, they decided fixing wasn’t possible and kept the article in exchange of a discount voucher - which they never provided. Had followed up several times for the past 6 months, with no replies.