Tulle & ChantillyReviews of tulleandchantilly.com

I was hesitant at first to order my bridesmaid dress from a company I hadn't used before, but was so happy when it came in! I did the custom size and submitted my measurements. I recommend you do the same because it fit perfectly! I placed my order at the beginning of May and it came less than a month later. Excited to wear it for my friend's wedding.

Great company! I ordered 4 Tulle skirts for my bridesmaids. The colour is perfect, the quality of material is excellent, and the service was great. I read some poor reviews and was hesitant to order, but I took the risk due to their great prices and I am so happy that I ordered with Tulle and Chantilly. The skirts even came a couple weeks before anticipated! You can trust this company and I highly recommend ordering from them.

I ordered a dress for a wedding. I was not too sure about the color but they had a picture of the swatches and it was perfect. The sizing was perfect as well, I was very pleased. The material feels well. It shapes my body perfectly. They are also very good about reply to emails promptly and nicely.

I was very reluctant to order this dress based on its location, and previous reviews that I read. I received my dress today, which was ordered on April 29 (about 3 weeks to deliver), for a July 28th wedding that I am in. I am over the moon with this dress. It fits like a glove (I ordered the standard size 10 and happened to exactly fit the dimensions yay!). The material is very nice (although a bit thick for a late July wedding, but that isn't their fault). The structure of the dress is wonderful. It feels like a corset up top and pulls everything in nicely. The built-in bra is amazing. It lifts without having padding. All in all, I am so very pleased, and feel beautiful in the dress.

SCAM!!!! This company is a scam! They pretend they are located in the United States, but they are actually in China. I ordered a bridesmaid dress from them. It arrived too small and did not fit. Quality of the fabric of the dress is not nice. Very lumpy and odd fitting. It does not match the sizes listed on their website. I decided I need to return it (their website says they accept returns). I followed their instructions to return on their website (they require you send a picture to prove it does not fit). They refused it with many excuses. 1) First excuse was that I was wearing a bra with the dress so that is why it doesn't fit. I told them it is still too small without a bra. 2) Then they told me to take it to get altered because it is too expensive to mail it back to China. I told them I don't have time to get it altered before the wedding, and it is not too expensive and I will send it back to them for a refund. 3) They refused and told me to take it to a "local shop" to sell it and they will reimburse me $15. The dress was $144 not $15. I paid $35 dollars out of my own money to return it to get a refund and have still received nothing from them.

My experience with them was very fantastic. They were quick to communicate with me throughout the whole process and the dress arrived in a good manner of time. It fit exactly as I wished and honestly looked better than I expected. I am very pleased overall.

I was very hesitant to order a dress online for the wedding I am in. However, this company is fantastic. They have excellent customer service and their response time to my emails were very quick. The dress fits perfectly with the measurements I took and is a beautiful gown. Can not wait to wear it.

In Conclusion to my 2 previous reviews. All issues have been resolved. Refunds were issued so we are good. Our experience was stressful and no one needs this when they are planning a wedding. For future bridesmaids I will give you our experience. Tulle & Chantilly operates out of Hong Kong and not in the USA. They do not take or answer phone calls even though they provide a phone number on their web site. They only communicate by email and it takes them several days to a week to get back to you. I actually finally reached them on a late Friday night while I was out to dinner thru FB messaging, when we were not getting any response to our emails. So here’s the deal: 1. Do not order several dress sizes if you think you are going to try them on at home and send back the ones that don’t fit. 2 of our bridesmaids did this and Tulle & Chantilly flagged this from the beginning. Their mistake was that they accepted payment for multiple orders even when they wouldn’t fill them. It was a concern on our part because the refunds are issued thru a UK banking system that takes months to resolve. We, as Americans, are not accustomed to this style of refunds on our online purchases. But that was finally resolved. 2. The reason we picked Tulle & Chantilly in the first place was because of their very nicely designed website. We ordered & purchased (they were not free) fabric samples of the colors we wanted. We were looking for a particular shade of blue, and honestly we had samples from many bridesmaids dress vendors and Tulle & Chantilly was THE ONLY ONE CARRYING the color we wanted. All other vendors had muddy blues and we knew we liked what T&C had to offer. 3. Timing and delivery worked out fine. We were nervous because at the time of our orders the T&C website was reporting that they were swamped and all new orders were on hold. The dresses came by a DHL delivery service & we had to sign for them upon delivery. 4. The fabric and fit. The fabric was lovely, the dress design was exactly as pictured and the dresses really were lovely. All the dresses required hemming, which we expected and we ordered the dresses well in advance in anticipation of alterations. Hemming averaged $50 per dress depending where you go. One bridesmaid needed bodice work and hemming, her alterations ran $350, in addition to the original cost of the dress at $150, it was a hefty total of $500 for one dress! But we were stuck with no extra time and no plan B. 5. Bottom line, these dresses are very pretty, we were never disappointed with the quality or the color. Our anxiety resulted from communication. If you have plenty of time and plenty of patience, Tulle & Chantilly delivers on their product. Thanks for listening to me. Good luck to all the future brides out there. My daughter’s wedding was special in every way!