Tuff ShedReviews of tuffshed.com

Worst customer service I have EVER experienced in my life. I took off work for delivery, and was notified the evening before that my delivery would need to be rescheduled, after the delivery was rescheduled I was told a "new" delivery window. That time had come and gone, I asked the customer service rep about this and was told it was loaded and they would be there soon. Shortly after I received a call from the installer stating they were 3 hours out. I then asked if delivery could be made without my presence and they said yes, I marked the area and told the customer service rep about this, to my surprise when I got home, NO shed delivery was made. Now, two days later I still have not received any communication from them. I am in the process of contacting Home Depot to cancel my order with this joke of a company.

They should change the name to Tuff Shoot because after they get your money well.. In my 60 plus years I have not gotten worse service ever and that says a lot. The company must actively discourage communication with the customer. The shed was scheduled to be delivered in 5 weeks, after 5 weeks and multiple attempts to contact anyone, I went back to the Home Depot thru which I made contact originally with TS and they began the process of putting me in touch with the regional agent. who contacted Chicago, who arranged for me to speak with another person in Colorado and back to the first gentleman finally the date for delivery was moved back 3 more weeks. At the end of the time I received a call from a TS rep and told me that the next Monday the shed would be built since that was July 5th. I had my doubts, and sure enough the next morning I had a call from a young lady saying that the crew would be there in a half hour. Whoo Hoo. the crew met with me and I asked them if they had everything. Yes , and they were to put the second coat of paint on to make up for the 3 extra weeks? well OK. and they had the vent screens to keep the mice out from the flooring? no. After several hours of work they let me know that they had a problem that the metal roof to side wall trim was the wrong size and that they would need to return to finish the job. So Three weeks later I was able to get in touch with a TS rep and they sent out a crew to finish the job. The trim they installed was the wrong color but it fit so now I have a circus tent looking shed. I am supposed to sign off on a form stating that I am the owner of a shed for warranty purposes. however the form I am to sign states that I have a loft which I don't and I can't get the TS folks to change the form which they keep sending. So to sum up if you have nothing better to do with your time or money and don't care about the final product then TS might be the ultimate experience. Good Luck but seriously stay away from these folks.

What a joke, both my daughter and I went to tuff shed and what a nightmare. Starting with the permits. Got worse from there. We both have sheds that we can't use due to the waiting for someone to come out for the 3rd time to fix all the screw ups. This has been since June. My grandsons could have done a better job. Now lets talk about service there is none. The only service we got is we were having to pay for the shed before they even built it. I have had to hire an outside source to fix the shed so that I can use it. The shed is a 16X30, so yes I spent good money. My daughter her shed if that's what you want to call it, is a good size shed also, and has to come down and needs to be re-done. There is so many issues, don't know if the builders drink while they build. I have nothing good to say about tuff shed and would not have them build me nothing again. All I can say a nightmare!!!!! WISH I WENT SOMEWHERE DIFFERENT. THEY ARE NOT THE ONLY SHED COMPANY. tuff shed doesn't deserve the one star

Beautiful and well-built shed —- even matches my house colors. Gave at the Jacksonville office was easy to work with and very responsive. Would definitely recommend!

I can't seem to get the shed finished. I was scheduled twice to finish the install and got stood up both times. Very disappointed with the service.

My original installation date was set for June 21. After 4 no-shows, my tuff shed was finally installed. Out of the 4 no-shows, only once was I actually notified they were not coming that day to install. My shed was finally installed July 7. The shelf I ordered was not installed because the installer stated it was not sent with him to be installed. Also, the paint on the front door was splotchy. I have called to have the door painted and my shelf installed. This also has been scheduled 4 times and still NO SHOWS every single time. No phone calls, no re-schedules. NOTHING. I have to call every single time to schedule and they continue to no show. There is no common courtesy, no customer service. We have to pay for the item up front, but they cannot get the job done. I ordered April 9. It is July 28 and still cannot use my shed. Highly disappointed

My issues with Tuff shed are not about the shed. My issues are about the customer service. The job did not get finished on day of install due to bad weather( which we totally understood) and we were told we would get a call the next day to reschedule. I waited a week, and then I had to track down someone to reschedule this myself. The sales rep that we used was NO help at all. He never returned our phone calls or texts. As I sit here typing this we were scheduled to have the second paint job done today. I received no phone call of a time frame the day before like we were supposed to. Once again I had to track someone down to find out what time they were coming.I started with the sales rep and left him a message two hours ago. Still nothing. I will never use this company again and I will not recommend them to anybody. I will actually go out of my way to tell people not to use this company.

Diane Graf made our initial visit to Tuff Shed in Escondido very pleasant. She walked us through the tuff sheds in yard and explained the different measurements and features about each one. We then went into the office and started configuring a shed. We still need to make a few more decisions about the location on property and specific timeframe. Excellent visit and experience.