Tuff ShedReviews of tuffshed.com

I've had my Tuff Shed for over 3 years and it is holding up well... I had the extra metal foundation joists and extra rafters - and it's had 3 feet of snow on it... I also had the double doors - and THAT was the BIG PROBLEM... the doors are heavy and the hinges they used were so cheap that within a couple months the doors were sagging so much I couldn't latch them closed unless I lifted up on them to close them... I knew if I called them for the warranty they would just come out and put the same hinges on and I'd be going through it all over again in a couple months... CHEAP CHEAP HINGES... I finally bought 6 heavy duty T-strap hinges and my partner and I installed them - not with little wood screws like were used on the original hinges that broke and stripped when they were installing them, but with 3/16" bolts that went all the way through the door with nuts on the back... the doors are no longer sagging...

First the bad: Don't pay until everything is done. Hold your contract hostage until you get your terms not the terms they wish to dictate. Now the good: I have two great sheds in my backyard. One for storage and a large one which is my work stop. Work crews were professional and diligent even leaving extra paint in case I needed it. I give them an A. I have to give the salespeople a C+ as they were fast in collecting money but slow in answering concerns. The sheds themselves are a solid B+. Not quite as good as custom but for pre-fab with pre-fab materials - of good quality

Though the process was slow, I am very excited to have my new garage. The contacts I spoke with were kind, informative and sincere.

Our experience with Tuff shed has been a real mixed bag. Derrick Carson was my sales person and I cannot say enough good things about him! He was helpful with the build, which I did online (very cool!) in late Sept. He answered questions and made excellent recommendations based on my usage and area. Roof vent was a great decision :) A+ buying experience at that point. Tracy scheduled us quickly, early October, and BAM - the shed was built in a day! This seemed almost too good to be true...and it was. A closer look showed exposed, sharp nail ends ALL OVER the place. Entire columns that missed their stud, over + over again, on every wall. Dangerous to move around in, forget hanging things. Tracy said send pics. I did. Then a tree company dropped a branch on shed roof causing some tile damage. (Not Tuff shed's issue, but since they needed to come back, I asked if they'd fix this, too, same trip. Told to send pics. Did.) Months passed. My phone calls, emails seemed to evaporate. No responses, no action. Derrick called, maybe in Feb?, and it turns out Tracy left and then no one even knew about my issues! Derrick was really bothered and alerted Austin (a manager) who said he'd help. Okay! James came out in the spring to fix things. Said it was a good crew that did my build (hmmmm.) but didn't know about the roof/needed a special tool for the nails - said he'd be back. More months passed. My calls were met w/pressure to involve insurance for the roof, but -surface damage on a shed? Nobody's rates need to jump for that! Now it's August, I'm fed up and call Derrick. (Note: my SALES GUY is THE person who cared enough to make follow up actually happen!!) Austin said he thought insurance had handled it. (Not from anything I'd ever said!) James came back out this August, informed of the tasks, had everything he'd need and did an eagle-eyed job finding each of the hundreds of sharp nail ends to remove. He worked with Victor to fix up the roof and it looks great. Kudos to the two of them for very good work! To sum up: GOOD = Derrick Carson is an EXCELLENT sales person and overall human being! Tuff shed is lucky to have him, and I HIGHLY recommend working with him. He will stay involved until the customer is happy. Tuff shed's actual product is quality and should last for years. I am happy with it, but would only buy it again through Derrick. Bad = The communication within their company is unfortunately weak, hurting their product and putting their skilled, competent workers in a bind. This whole process took over 10 months! And, Ugly = Good grief - Tuff shed installation crews should use stud finders!!

My new shed was installed today. The installers were very quick and knew what they were doing. I couldn't be happier they did a wonderful job. Thank you, Austin and your helper, for going above and beyond!!!!! I am very pleased on how things turned out an all that you have did.