Tuff ShedReviews of tuffshed.com

I purchased a Tuff Shed in June 2026 and the entire experience was misleading, unprofessional, and costly. I told the salesman the exact model and loft height I needed, and he confirmed it. He came to my home, acted like a contractor, gave instructions on insulation and drywall, told us which air conditioner to buy, and even offered to return to cut a hole for an extension cord. We relied on his guidance because he presented himself as an expert. The shed delivered did not match the loft height he confirmed, and the loft is completely unusable. Fixing it would require structural changes that would damage the interior work and interfere with the electrical installation I already paid for. The installation was sloppy. The crew left tools and materials behind, including items on the roof, and tried to leave without telling me when they would return to finish the job. I was told the installation would take two days, but it dragged on with poor communication. I attempted to resolve this with Tuff Shed. They offered $1,000 — but only if I signed a confidentiality agreement and waived all future claims. When I declined, they stopped responding. I spent over $10,000 on this project, and the shed is not usable for the purpose we clearly communicated from the beginning. I cannot recommend Tuff Shed.

As of 9/28/26, VERY disappointed in my experience with Mr. Bill Bushwaller (630.370.7978) out of the Lisle Office. I have what I thought would be a VERY small issue with my Tuff Shed structure that I had completed in the beginning of September '26. All it needs are some vents installed, a few weeks ago when we had that hot weather in the Chicago weather my shed interior was over 125 F, yesterday (9/27/26) when the outside temperature was barely 70 F, it was 96 F. 2 weeks ago when I spoke to Bill about the problem, said he would speak to someone from the main office........CRICKETS so far. The main purpose for this $30K shed was to store my blower/lawnmower, gasoline and my propane tanks for my grill/trailer that are stored in that structure, a quick google search, propane tanks should not be stored in a space where temps exceed 120 F. My wooden canoe will be cooked after one warm season. The structure itself is well built, the Customer Service is less than adequate.

I recently bought a shed from Tuff Shed through Home Depot and the purchase went badly almost immediately. The salesperson pushed and pushed me to buy, but after I did he was not very helpful. After my previous shed was demolished, I asked him to come inspect the site, but he said I should just send him pictures. From the pictures, he said the site looked fine and I didn't need to do anything. I also asked him to bring me color swatches, but he just sent pictures of those. When the shed builders came, they said they didn't have enough materials to level the shed and could they use the cinder blocks I had in my yard. I should have said no, but was caught off-guard and said okay. When they had built the frame and floor, I saw that the frame was at least a foot off the ground in the front and I tried asking if it would stay that way, but they pretty much ignored me and kept working. I figured they knew what they were doing so I went back inside. After they were done and the shed was still that high off the ground, I asked how I was supposed to get in it and was told "I don't know...get a ramp, get stairs...I don't know". So in essence, he just told me he really couldn't care less. After the builders left, and my boyfriend and I looked closer , we could see that not only were our cinder blocks used to level the shed, but the builders had taken anything in the yard they could find (pieces of slate, wood, and shingles) to level the shed and the three piles they put under the front of the shed all looked different as well. It looked completely unprofessional. I called the customer service number to complain the next day, and was happy when I got a call a few days later saying they would send someone to "re-do it" ASAP. When the man came out, he was given instructions to just replace the materials used to level the shed, but not to bring it down any lower. I expressed that I was unhappy with this as I would have leveled the ground before the shed was built had I been informed that it would be this high off the ground (my previous shed in the same spot had not been that way at all). He was the one person in the company who actually cared, and came back again to dig out the back of the shed, so the front could be lowered a good deal. It is much better now, but still a good six inches off the ground and needs a ramp in order to get a lawnmower in/out. So I tried calling the manager a couple of times to ask for a ramp at no charge since they had not done this installation right at all, but he never answered or returned my calls. I then called the customer service number again to ask the same thing and was told I would hear back in a few days. I received a text, not even a phone call, a couple of days later saying that they would not give me a ramp at no charge, but I was welcome to purchase a pair of ramps for $349. I told them I would never purchase anything from them again after this. So Tuff Shed is the kind of company that thinks $349 is worth more than keeping a customer happy after their employees totally mishandled the customers' shed installation. Be wary of doing business with them.

We signed a contract with Tuff Shed Denver in July 2025 for a 20x30 Premier Pro Ranch Garage at our home. We are now approaching the one-year mark and the project has not progressed past trying to obtain a demolition permit for the existing structure on the site. The delays have been numerous and ongoing: asbestos inspection and report revisions, months spent chasing neighbor signatures (including Tuff Shed going in person to a rental property to get a signature from a tenant, despite us having already provided the actual property owner's name and contact information), a sewer line cut-off or reroute requirement that the City flagged as mandatory given the size of our structure — an expense over $10,000 that was never communicated to us as a project risk — and most recently a newly required "Safe Site Inspection" before the City will even review the demo application. We were also informed on June 24 that our state demolition authorization had a window of June 2 through July 2 — three weeks into that window with barely a week remaining. We sent a formal written cancellation email requesting a refund of our $4,144 deposit. Tuff Shed never responded. Weeks later, their permit technician emailed us with a routine project update and had no knowledge whatsoever that we had sent a cancellation email. There has been no acknowledgment, no response, and no refund. We also had a smaller shed installed separately — that project went fine and is not the subject of this review. The garage project has been a completely different experience. We would not recommend Tuff Shed for any complex permitted build in Denver.

They advertise that shed built in a day. Not true in our case they had to make 3 trips before finished. The first day didn’t go well and when I tried to explain to lady from customer service she wouldn’t let me finish a sentence and kept talking over me. I would have returned the whole thing but there is a 40 percent restocking fee. The whole experience was not good. I wouldn’t recommend this company.

Terribly frustrating! I ordered a shed in May and a few weeks later my shed was scheduled for install at the end of June and the next payment was due. I confirmed the install date 3 times because I had considerable prep in order to be ready for the install on that date, and had to spend more to make sure the area was prepared for them on time. I've now paid $5K to prep the site and $10K (90% of the total cost) paid to Tuff Shed, it's going on 1 month past the install date, and can't get a call back. I send messages, I call them, and the person I talk to always needs to transfer me to someone else, and that person isn't there and I don't get a call back. Feeling like a fool for trusting them.

I have been waiting for them to get a working site plan through the city since February 6 but nobody seems able to give me a straight answer. I have been told by many different employees that they are “ on it “, but never any follow through. They took my money and and I’m still waiting for a definitive answer. Would never recommend this company to anyone.

I purchased a tuff shed from Home Depot. The salesman from tuff shed was two hours late for the schedule appointment we had. The Home Depot manager called him after noticing I was still standing there by the customer service desk. He told her he was in the parking lot. Let’s just say I didn’t see him for 15 more minutes. When he finally got there, we went outside to see the displays. I liked one of them and asked him could I just buy the display instead of them having to build me one, “ he said yes, as long as it can fit already assembled. I didn’t think it was a problem because I just had a shed moved that was much larger. Two days before the delivery day I called him to confirm everything was OK. He said yes everything is a go. The office should be calling me today or tomorrow with a time of delivery. I didn’t get a call from the office so I called them and ask what time will my shed be delivered tomorrow? She asked me have I talked to my salesman? I told her yes, I talked to him two days ago and he said someone from the Office would be giving me a call with a delivery time. She said No we emailed him a week ago and told him that the driver went by the house and said that the truck will not fit in the back with the shed being assembled. I was pissed. I called the salesman and he said he had just got the email that day. I had contractors scheduled the next day and I’m using my shed for a office so I had office furniture all over my house longer than I expected. I was refunded for the display shed since they were unable to make the delivery. I was told by management if I wanted to have one built, I could go back to Home Depot and meet the salesman and it wouldn’t be any additional cost for the new build for all of my trouble. I was so upset I didn’t realize I ended up paying a little over $100 more for the shed after I was told it would be the same price. The salesman told me that he was going to add a light to the outside of my shed with no additional cost and my new shed would look just like the display. It was built today. I have no lights that was promised to me and the residential door that was on the display is not the same door that’s on my shed. I called to the office and the salesman told me he’s working on it. The Office told me they would call me back. I have not heard from them. I will not recommend TUFF SHED to anyone.