Tuff ShedReviews of tuffshed.com

I purchased a 12' x 12' Premier Pro Tall Ranch from Tuff Shed for over $10,000 because I expected professional installation and strong warranty support. Unfortunately, the experience was frustrating from production through service. Installation was delayed due to a reported truck issue, then set back again when the crew had incorrect materials. After completion, I found visible wall/roof gaps, door fitment problems, protruding fasteners, missed paint/trim, questionable shimming/supports, and a roof/wall connector that had been left completely unfastened until I noticed it during the walkthrough. I stopped my interior work and opened a warranty claim. Tuff Shed initially scheduled service for the “gaps,” but I made clear in writing that I wanted the shell inspected, not simply caulked. I later spoke with George at the factory, who initially agreed my concerns about the wall gaps were valid. When installers returned, however, they showed me their work order only listed “replace door.” They said the wall gaps were a factory issue, not theirs, and called George. I was then told there was nothing more they could do, and more caulk was applied. Tuff Shed had also texted me that the “Door needs to be replaced looks warped” and that the original installer needed to “correct everything.” The door was ultimately not replaced. Instead, because the lower door-pin hole had originally been drilled in the wrong location, another hole was drilled directly beside it and the original hole was left in place. Some items were addressed, but for a premium-priced new shed I should not have had to act as the customer, quality inspector, warranty coordinator, and intermediary between the factory and installers. The shed design itself is good, but based on the installation quality control and warranty experience, I cannot recommend Tuff Shed.

The sales man pushed me to order and then I had to fight with my city about the foundation and they said they would help but I ended up doing it all and the salesmen even told me a gravel foundation would good as they had worked with the city of columbia before but that was false info as I need a concrete foundation that cost me alot and then they called off delivery on the first day scheduled and had to wait another 10 days to get it delivered and was told they tied them down and the delivery guy said they do not so I tried getting ahold of the saleman a few times, no answer but the delivery gal said he would be calling me but never did. I would not recommend buying one of their sheds at all. I had to tie it down myself before the city would approve. Another business telling lies and taking advantage of a female senior citizen.

We provided Tuff-Shed ample time to correct the issues before writing the review but after almost three weeks of promises without fulfillment, it is time. The initial process was simple. The customizing and ordering was fairly easy, including scheduling the install. The install itself was mainly standard, except towards the end of completion, it all broke down. Here is the list of what went wrong: 1. The contractor was not given enough supplies to complete the roof, so we have a five inch hole in the ceiling/roof. 2. A corner of the roofing material was missing. It still is! The contractor said they didn’t send enough. 3. It was raining so they didn’t finish painting. There are splotches of different color paints everywhere. 4. We had a 16x12 shed and were told by their rep to ensure the foundation (we built a cement foundation for it) was exactly 12x16. Our contractor made precisely, and the shed had 1/2 inch exposed on each side. So, now we have a literal opening on each side where rodents and other animals can gain access. So, we had to spend more money to buy flashing and we had to fix their mistake. The contractor said he would notify Home Depot that these pieces were missing and that someone would be out in a few days to place them. He also said he was “Leaving the paint there as if we were expected to paint even though we paid for it to be done. This was a $13,000 shed. We waited for the contractor to contact us about when the parts and paint would be done but got radio silence. We made multiple attempts and had them either cancel one appointment because the contractor’s trailer got a flat tire. Not before they said that the contractor did not inform them that pieces were missing or the painting was not finished. The second appointment the contractor did not show up because- according to the foreman- the wrong color parts were ordered. According to the contractor, no one told him that he had to paint. Scott Frazier, the initial rep we made the purchase with, pretty much ignored us after he made the sale. Pictures are available for review if Tuff-Shed wants to check.

First, I am terribly confused by how this company has an A+ rating, and all I read on BBB were negative reviews?????? I left two stars because the quality of the build was good, and Eddie, the contrator who built it (not associated with Tuff Shed) was excellent.. Everything else, i.e., dealing with Tuff Shed and its representatives, was deplorable. If anyone doubts what I'm about to write, I'll send you all of the emails I've kept showing their underhanded marketing and upselling. Ordered a simple lean-to shed, 4 X 10. For some reason I was told it needed to be 5 X 10 "to make the door fit". O.k., I didnt' grouse about that and the original stated price went from $2,646 to $ 2,789. I then requested a simple door at the other end---wait for it: $698!!!!! for a door????? This is a shed, not a Frank Gehry masterpiece. I was told to pick the paint colors because the paint was included in the cost. What they didn't tell you was it was another $349 to APPLY the paint!!!! Then they added a window for which we didn't ask. Then they added the cost of two vents and door hardware, after telling me it was included. Bottom line, the $2,646 shed was now going to cost $4,096.67!!!!!! It took weeks to work this out and get them to reasonable price, but I will never work with them again. They have no compunction about their immoral marketing and sales processes.

Horrible experience from the Tuff Shed salespersons (from both their recommendations), which they recommended that I NOT let tuff shed administrators oversee the zoning requirements porting of my shed request. This was a big mistake and a headache I had to go through. Also, the salesperson (Lee Daugherty) was so substandard. I wanted two (2) sheds placed in my backyard. However because he did not know about the easement (which was clearly listed on my property documents), and he did not tell me that Tuff Shed could not place the lean-to shed on my home until the last minute. So, towards the end of my planning, he just stopped talking about my lean-to, which I was willing to pay $10,000 for installation. Next, I had a lot of complaints after the installation, and I wrote my complaints on the after- installation documentation. Also, I called Tuff Shed (day after installation) and left a detailed voice message complaint. So, I waited for a customer representative to call me back. Unfortunately, it has been a week and I still have not received any communication from Tuff Shed administration addressing my complaints. Lee did call and left a message- but I did not want to deal with that one again. For Tuff Shed Adminstators, I did not sign the after installation documentation- so, please take a look at the documentation. So, Tuff Shed administration has been incompetent and just uncaring about their customer complaints. Problem(s) list (which was placed on Tuff Shed after-installation report) : - The Installation team called me in the afternoon of day before the install -to tell me they could not make it on 12 August 2025. So, taking off from work to be there for installation – wasting my time. They next said that they would arrive on 13 Aug 0800am - 1200pm. They arrive at 0713 am with no call letting me know of their earlier plans. - Installers complaint(s): they did not install the ramp, both trash and nails were left at site; they did not paint black trim on upper right side of trim (you can see the white spots on the black trim): used my water hose without my permission in both the front and backyards (and did not replace them), left black paint on inside shed wall paper house wrap (looks like tagging or graffiti), and they left a trail of white paint from backyard gate through the grass to the shed install site. Lastly, I have contacted Tidewater shed for my lean-to and will post about my experience with them compared with Tuff Shed. All my neighbors know of this nightmare experience- and I will post this on my community page- to warn all my neighbors of this disappointing experience with Tuff Shed.

We bought a shed in 2023. In March 2024, we discovered leaks. Repeated calls and no fix. Going through 4th time to fix it.

I really don’t know where to start. My tough journey shed started back in December 2022. I went through three sales reps before my shed site was ready and I could have them finally delivered. They came and installed it on site, and I thought it look good until I took a closer look. The Quality is is OK, but the construction is subpar. All of the hurricane straps were placed to low in a position where I would not be able to put drywall on my walls. I called them back to have it repaired, they fixed a few of them, and the rest of them are the same, keep in mind I ordered a premier tile ranch with a residential door in windows to convert this into an office. I also noticed that a few of the A-frame’s were tilted, and the end caps weren’t framed well and you can see exposed nails. I sent my last detailed email to them eight days ago and I have not gotten any responses. Don’t expect a great customer support experience if you decide to buy one of the sheds. Cost me $10,000

We recently had a Tuff Shed installed (Pensacola, FL) and at the time of installation it looked good, the gentlemen doing the installation were very nice, they left the work area clean. But once we started moving items into the shed and really looked at the quality - it is greatly lacking. Some of the studs are not in straight, In some places we can see the ground through the crack between the floor and the siding. On one side the rafters are not resting on the top header (hope that is the right term). And when it rains we have a leak. Haven't been able to identify exactly where it is coming from. So I would say customer service was good - quality of product is definitely lacking. This was an expensive mistake. Top price did not get us top quality. It is a 12 x 20 with the galvanized steel base.