It has been a month and I still have not received my order after a promise of a speedy shipping turnaround. The company does not respond to emails, chat, or answer calls. There is no follow-up after requesting a refund and your money is not reimbursed. You are giving them free money for no product.
Response from Snow Teeth WhiteningDec 28, 2023
Hi,
Thank you for the review and for bringing to attention where you felt you were not met with the best of SNOW. We are aware that our customers are affected by the delays and lack of immediate responses to their concerns and requests. We are working within our departments to both get your orders fulfilled and shipped out. As well as responding to your requests to provide updates on the order statuses and if needed, we are processing cancellations as requested. This will not occur overnight, but we are not closing our eyes/ears/hearts to these concerns. We will follow-up and answer each customer until all have been provided with a resolution. We ask that you continue to lend your patience and understanding in the midst of all that has been experienced.
Thank you,
SNOW
IG
Ida G.
Purchase order confirmed on 18th…
Purchase order confirmed on 18th November. No tracking no reply per mails impossible to get a representative on the phone ….
Response from Snow Teeth WhiteningDec 28, 2023
Hi,
Thank you for the review and for bringing to attention where you felt you were not met with the best of SNOW. We are aware that our customers are affected by the delays and lack of immediate responses to their concerns and requests. We are working within our departments to both get your orders fulfilled and shipped out. As well as responding to your requests to provide updates on the order statuses and if needed, we are processing cancellations as requested. This will not occur overnight, but we are not closing our eyes/ears/hearts to these concerns. We will follow-up and answer each customer until all have been provided with a resolution. We ask that you continue to lend your patience and understanding in the midst of all that has been experienced.
Thank you,
SNOW
SW
STAN W.
EXCELLENT CUSTOMER SERVICE
A mistake was made with a subscription. It was handled very quickly, and professionally. The representative that contacted me was very kind. Customer service is not at the forefront with alot of companies. I can say that the customer service I received was top notch! I will continue to use this product because it is great but so appreciate the professionalism of this company!
Response from Snow Teeth WhiteningJan 4, 2024
Hi,
We thank you for taking the time to share your feedback and for highlighting what has made a difference for you with your SNOW Experience.
All Our Best,
SNOW
EG
epic G.
Just a flat out scam
Just a flat out scam. Placed 2 different orders: one was a $25 dollar order for 2 tubes of toothpaste. Paid for it entirely with online credit, $0 out of pocket, and got the slowest possible shipping available.
The other order was $250 of all their best stuff. Now on this order, I used my own money. I went all out and bought a wireless whitening kit, whitening toothbrush, even the confidence club subscription service. With this second order, I bought express shipping. This is the fastest possible option on their website and costed me an extra $25. Keep in mind, this order they collected money from me unlike the first one. Both of these orders were placed on the same exact day within an hour of each other.
The order that was FREE DUE TO USING STORE CREDITS is already at my house. With the slowest possible rates, it has already arrived. The second order with express shipping that costed $250? No where to be found. I've contacted support in every possible way; chat, phone, and email. Not a single response despite continuing to send me promotional emails and flood my inbox with new sales.
This has led me to believe that Snow is a fraudulent company. Once they have your money, that is where the service ends. They have no interest in actually supplying you with a quality product, nor do they have interest in helping you out if you experience any problems. I can't speak on the quality of these products, because I never received them, but what I can say is that the ethics and morals of this company are the worst I've ever experienced. I'd recommend yellow crusty teeth before I'd recommend this company.
Response from Snow Teeth WhiteningDec 28, 2023
Hi,
Thank you for the review and for bringing to attention where you felt you were not met with the best of SNOW. We are aware that our customers are affected by the delays and lack of immediate responses to their concerns and requests. We are working within our departments to both get your orders fulfilled and shipped out. As well as responding to your requests to provide updates on the order statuses and if needed, we are processing cancellations as requested. This will not occur overnight, but we are not closing our eyes/ears/hearts to these concerns. We will follow-up and answer each customer until all have been provided with a resolution. We ask that you continue to lend your patience and understanding in the midst of all that has been experienced.
Thank you,
SNOW
MA
Mark
Took my money (£200+)
Took my money (£200+). No product dispatched or received. Not answering my emails or communicating.
Since writing this review I have successfully made contact via Instagram. My original order is being cancelled and a new order placed.
Response from Snow Teeth WhiteningDec 28, 2023
Hi,
Thank you for the review and for bringing to attention where you felt you were not met with the best of SNOW. We are aware that our customers are affected by the delays and lack of immediate responses to their concerns and requests. We are working within our departments to both get your orders fulfilled and shipped out. As well as responding to your requests to provide updates on the order statuses and if needed, we are processing cancellations as requested. This will not occur overnight, but we are not closing our eyes/ears/hearts to these concerns. We will follow-up and answer each customer until all have been provided with a resolution. We ask that you continue to lend your patience and understanding in the midst of all that has been experienced.
Thank you,
SNOW
JN
Jane N.
Late delivery and poor customer service
Purchased the product 2 weeks ago and on the tracking it says the item still hasn't been shipped yet. Sent out 2 emails to follow up and didn't get anything other than their marketing emails. I don't know if the product is good or bad but I don't think it's worth waiting 2-3 weeks for. Might ask for refund if they don't respond.
Response from Snow Teeth WhiteningDec 28, 2023
Hi,
Thank you for the review and for bringing to attention where you felt you were not met with the best of SNOW. We are aware that our customers are affected by the delays and lack of immediate responses to their concerns and requests. We are working within our departments to both get your orders fulfilled and shipped out. As well as responding to your requests to provide updates on the order statuses and if needed, we are processing cancellations as requested. This will not occur overnight, but we are not closing our eyes/ears/hearts to these concerns. We will follow-up and answer each customer until all have been provided with a resolution. We ask that you continue to lend your patience and understanding in the midst of all that has been experienced.
Thank you,
SNOW
AJ
Amy J.
I placed my order on November 27th and…
I placed my order on November 27th and still have not received it. When I call to follow up, it says that the order is still processing. I’ve called, sent and email and used their chat services for the last week. Not one response! They can’t keep up (or communicate) about their cyber Monday sales, yet they keep trying to run more Holiday sales.
Response from Snow Teeth WhiteningDec 28, 2023
Hi,
Thank you for the review and for bringing to attention where you felt you were not met with the best of SNOW. We are aware that our customers are affected by the delays and lack of immediate responses to their concerns and requests. We are working within our departments to both get your orders fulfilled and shipped out. As well as responding to your requests to provide updates on the order statuses and if needed, we are processing cancellations as requested. This will not occur overnight, but we are not closing our eyes/ears/hearts to these concerns. We will follow-up and answer each customer until all have been provided with a resolution. We ask that you continue to lend your patience and understanding in the midst of all that has been experienced.
Thank you,
SNOW
WA
Waleed
Not fulfilling orders - stealing money
Three weeks have passed since I placed my order, and it still has not been processed. It's frustrating—they took my money with a smile but seem to have disappeared when it comes to offering any assistance or reaching out to ask about my order. I've tried getting in touch through phone, email support, and chat but have not received any responses. This company's customer service is a major letdown, and it's making me question their integrity. And those positive reviews? They seem too good to be true now and most likely paid reviews.
Response from Snow Teeth WhiteningDec 28, 2023
Hi,
Thank you for the review and for bringing to attention where you felt you were not met with the best of SNOW. We are aware that our customers are affected by the delays and lack of immediate responses to their concerns and requests. We are working within our departments to both get your orders fulfilled and shipped out. As well as responding to your requests to provide updates on the order statuses and if needed, we are processing cancellations as requested. This will not occur overnight, but we are not closing our eyes/ears/hearts to these concerns. We will follow-up and answer each customer until all have been provided with a resolution. We ask that you continue to lend your patience and understanding in the midst of all that has been experienced.
Thank you,
SNOW
