Catharine M.
Black Friday unfulfilled promise and no refund
During Black Friday, Snow offered a great deal on products. After purchasing the product deal, we were immediately informed via email that they would not be able to fulfill the order for several weeks and we asked for our order to be cancelled. After multiple request and attempts via email and phone to cancel, we heard nothing from SNOW except upsale emails. We had to dispute the charge on our credit card and still went two more weeks before hearing back from SNOW. Unfortunately they still haven’t canceled our order or refunded us. Even in their responses they admit they cannnot fulfill the order but will not confirm cancellation or refund us. This issue has been escalated to bbb and to credit card company.
Response from Snow Teeth WhiteningDec 28, 2023
Hi, Thank you for the review and for bringing to attention where you felt you were not met with the best of SNOW. We are aware that our customers are affected by the delays and lack of immediate responses to their concerns and requests. We are working within our departments to both get your orders fulfilled and shipped out. As well as responding to your requests to provide updates on the order statuses and if needed, we are processing cancellations as requested. This will not occur overnight, but we are not closing our eyes/ears/hearts to these concerns. We will follow-up and answer each customer until all have been provided with a resolution. We ask that you continue to lend your patience and understanding in the midst of all that has been experienced. Thank you, SNOW