I requested a way to fix my Snow device that I purchased a few years ago. I was sent a brand new one, no hassle.
Response from Snow Teeth WhiteningJan 5, 2024
Hi,
We Love the quick Review share. Yes, you had the pleasure of the SNOW Warranty offered to Our Customers that place orders for items that include this automatic warranty. It is Great protection that adds More Value to your purchases. Another one of our "not so hidden Wonders" here at SNOW!
5-Stars Review Accepted,
SNOW
JA
Jack
Revised Review from 1 Star to 4 Stars.
Revised review (4 stars) - 01/03/2024: I was stuck in a computerized loop in an attempt to reach a representative. After hammering off repetitive emails requesting attention to my order, I received a kind response on 12/22/23 from Muhammad acknowledging my anxiety, along with a sincere apology for the inconvenience. I was relieved that my order was finally dislodged from the system, and on it's way. It arrived within days!! I've revised my experience rating from 1 star to 4 stars. No 5th star because of the anxiety causing experience of being stuck in a computerized loop of hell trying to get through to somebody/anybody. Please update your accessibility, Snow! It would serve your customers. I'd still consider a future purchase. The order arrived intact and well packaged. Thank you, Snow, for your kind words and continued attempts to resolve internal issues.
Original review - 1 star:
My order was placed and funds withdrawn on November 29, 2023. I can't get through to anyone other than autopilot, canned responses. There has been no correspondence regarding Shipping and Tracking and the order on TrySnow website states it is still "unfulfilled." My expectations were to receive my order before Christmas, but as of today, December 19, 2023, the order is still in limbo. Can someone at TrySnow help?
21 dec 2023 - Days later, still no response from this TrySnow Co.
Response from Snow Teeth WhiteningDec 28, 2023
Hi,
Thank you for the review and for bringing to attention where you felt you were not met with the best of SNOW. We are aware that our customers are affected by the delays and lack of immediate responses to their concerns and requests. We are working within our departments to both get your orders fulfilled and shipped out. As well as responding to your requests to provide updates on the order statuses and if needed, we are processing cancellations as requested. This will not occur overnight, but we are not closing our eyes/ears/hearts to these concerns. We will follow-up and answer each customer until all have been provided with a resolution. We ask that you continue to lend your patience and understanding in the midst of all that has been experienced.
Thank you,
SNOW
CO
coolbreeze
The Worst
OMG - undoubtedly the worst customer service ever.
Bought the product on Black Friday - Snow took my money & then a couple of days later....gave a half-hearted reply 'sorry, we have sold out'.
Now almost a month later - nothing has been delivered - there are no updates. Did not realize that Hunter Biden worked at Snow.
Only possible explanation for being this dysfunctional.....
Response from Snow Teeth WhiteningDec 28, 2023
Hi,
Thank you for the review and for bringing to attention where you felt you were not met with the best of SNOW. We are aware that our customers are affected by the delays and lack of immediate responses to their concerns and requests. We are working within our departments to both get your orders fulfilled and shipped out. As well as responding to your requests to provide updates on the order statuses and if needed, we are processing cancellations as requested. This will not occur overnight, but we are not closing our eyes/ears/hearts to these concerns. We will follow-up and answer each customer until all have been provided with a resolution. We ask that you continue to lend your patience and understanding in the midst of all that has been experienced.
Thank you,
SNOW
AS
Amy S G.
NO PRODUCT, WILL NOT ANSWER PHONE/EMAIL
I placed an order for almost $600 25 days ago. They will not ship. I cannot get in touch with customer service. They will not return my emails, voicemails or answer the chat. I am told by the automated system that i cannot cancel my order for refund due to their "quick processing time"
Response from Snow Teeth WhiteningDec 28, 2023
Hi,
Thank you for the review and for bringing to attention where you felt you were not met with the best of SNOW. We are aware that our customers are affected by the delays and lack of immediate responses to their concerns and requests. We are working within our departments to both get your orders fulfilled and shipped out. As well as responding to your requests to provide updates on the order statuses and if needed, we are processing cancellations as requested. This will not occur overnight, but we are not closing our eyes/ears/hearts to these concerns. We will follow-up and answer each customer until all have been provided with a resolution. We ask that you continue to lend your patience and understanding in the midst of all that has been experienced.
Thank you,
SNOW
BS
Brent S.
Great customer svc
Great customer svc, and product. Call my initial order, I accidentally put the wrong address. After getting that sorted, the product was delivered as it should be.
Response from Snow Teeth WhiteningJan 5, 2024
Hi,
We are glad to know that the experience with SNOW Customer Support was seamless and you were able to get things sorted out. Believe it or not, we have had customers accidentally enter the wrong address often enough. That autocorrect feature really gets you when you least expect it. Good to know that your order was delivered, and all is well. "Great customer svc, and product." Love that we have met your Approval!
Many Thanks,
SNOW
AJ
Amy J.
Bad customer service
I received only part of my order that I had placed weeks ago and have tried to contact this business and cannot receive a email or phone call back. This is by far the worst customer service I’ve ever dealt with.
Response from Snow Teeth WhiteningDec 28, 2023
Hi,
Thank you for the review and for bringing to attention where you felt you were not met with the best of SNOW. We are aware that our customers are affected by the delays and lack of immediate responses to their concerns and requests. We are working within our departments to both get your orders fulfilled and shipped out. As well as responding to your requests to provide updates on the order statuses and if needed, we are processing cancellations as requested. This will not occur overnight, but we are not closing our eyes/ears/hearts to these concerns. We will follow-up and answer each customer until all have been provided with a resolution. We ask that you continue to lend your patience and understanding in the midst of all that has been experienced.
Thank you,
SNOW
SG
Stephanie G.
it's impossible to get ahold of…
it's impossible to get ahold of customer support
Response from Snow Teeth WhiteningDec 28, 2023
Hi,
Thank you for the review and for bringing to attention where you felt you were not met with the best of SNOW. We are aware that our customers are affected by the delays and lack of immediate responses to their concerns and requests. We are working within our departments to both get your orders fulfilled and shipped out. As well as responding to your requests to provide updates on the order statuses and if needed, we are processing cancellations as requested. This will not occur overnight, but we are not closing our eyes/ears/hearts to these concerns. We will follow-up and answer each customer until all have been provided with a resolution. We ask that you continue to lend your patience and understanding in the midst of all that has been experienced.
Thank you,
SNOW
UL
Ursula L.
Worst customer service ever.
I placed an order with Snow 3 weeks ago. I emailed the company 3 times to ask where it was with no response. I finally got an email saying it had been dispatched but the tracking number goes to a postal service in Norway and I'm in the UK! I've never had to wait this long to receive a product and just be ignored by a company! The product itself works well but after this experience, I wouldn't order from this company again.
Response from Snow Teeth WhiteningDec 28, 2023
Hi,
Thank you for the review and for bringing to attention where you felt you were not met with the best of SNOW. We are aware that our customers are affected by the delays and lack of immediate responses to their concerns and requests. We are working within our departments to both get your orders fulfilled and shipped out. As well as responding to your requests to provide updates on the order statuses and if needed, we are processing cancellations as requested. This will not occur overnight, but we are not closing our eyes/ears/hearts to these concerns. We will follow-up and answer each customer until all have been provided with a resolution. We ask that you continue to lend your patience and understanding in the midst of all that has been experienced.
Thank you,
SNOW
