Snow Teeth WhiteningReviews of trysnow.com

Response from Snow Teeth WhiteningOct 1, 2026

Hi there, Thank you for taking the time to share your experience. We understand your concerns, especially after purchasing the wireless device several months ago and experiencing an issue with it holding a charge. At this time, our wireless device remains unavailable, and unfortunately, we do not yet have a confirmed restock date. We understand that the alternative offered may not have been the resolution you were hoping for. We also take your feedback regarding your interactions with our support team seriously, as we always want our customers to feel heard and properly supported. We’d appreciate the opportunity to review your case again and see what options may currently be available. Please reach out to us at [email protected] with your order number and reference this review so our team can locate your previous correspondence and take another look. Thank you again for bringing this to our attention and giving us the opportunity to assist. SNOW

Response from Snow Teeth WhiteningJul 23, 2026

Hi Jonatan, Thank you for taking the time to share your feedback. We're sorry to hear that your experience with both our product and our support didn't meet your expectations. This is certainly not the experience we aim to provide, and we'd like the opportunity to make things right. If you haven't already, please reach out to our Customer Care team at [email protected] with your order details so we can review your return request and investigate what happened with the return label. We appreciate your feedback, as it helps us improve both our products and the support we provide to our customers. Best, SNOW

Response from Snow Teeth WhiteningJun 24, 2026

Hi K E, Thank you for taking the time to update your review and share your experience. We truly appreciate your loyalty and understand your concerns regarding the discontinuation of the Gen 1 replacement heads. We're sorry to hear that your follow-up communication did not receive the attention you expected. Your feedback is important to us, and we never want any customer to feel unheard. We value the trust you've placed in SNOW over the years and appreciate you bringing this matter to our attention. Thank you again for your honest feedback. SNOW

Response from Snow Teeth WhiteningJun 24, 2026

Hi Wade, Thank you for taking the time to share your experience. We're sorry to hear that there is still uncertainty surrounding your refund and appreciate you bringing this to our attention. We understand you've been trying to resolve this for quite some time, and we'd love the opportunity to take another look at the details to ensure everything has been reviewed thoroughly. Your feedback is valuable to us, and we're committed to providing the best possible experience for our customers. Thank you again for your patience and for sharing your concerns. SNOW

Response from Snow Teeth WhiteningMay 14, 2026

Hi Gracie, Thank you for taking the time to share your feedback. I’m truly sorry to hear about your experience regarding the recurring subscription charges and the missing deliveries. We completely understand how concerning and frustrating this must feel, especially if you have not received the products you were expecting. At SNOW Oral Care, we take billing and delivery concerns very seriously, and we would never want any customer to feel unsupported. There may be an issue with the shipment, subscription settings, or delivery details that we’d like the opportunity to investigate further. Please contact us directly at [email protected] with the email address associated with your account and reference this review so our team can urgently review your subscription, stop any unwanted renewals, and work toward an appropriate resolution for you. We appreciate the chance to make this right. SNOW

Response from Snow Teeth WhiteningApr 13, 2026

Hi, We’re truly sorry to hear about your experience, and we completely understand how frustrating this must have been—especially after being a loyal customer for years. At this time, our customer support is handled via email only, which allows us to properly track and resolve each case. It’s possible your message may not have reached us or was missed due to high volume, and we sincerely apologize for the lack of response. To make sure we can assist you as quickly as possible, could you please resend your email along with the photos and details to [email protected]? Our team will prioritize your case and work with you to find the best resolution. We truly appreciate your patience and the opportunity to make this right. All the best, SNOW

Response from Snow Teeth WhiteningMar 16, 2026

Hi Whitney, Thank you for taking the time to share your experience. I’m truly sorry to hear about the frustration you’ve encountered with your order and the difficulty reaching our support team. We understand how upsetting it can be when shipping takes longer than expected and when you’re trying to get clear assistance regarding your order. At SNOW Oral Care, we take concerns like this seriously, and this is certainly not the experience we want our customers to have. We’d really appreciate the opportunity to look into your order, check the current status, and help resolve the cancellation or refund for you as quickly as possible. Please contact us directly at [email protected] with your order number and reference this review so our team can prioritize your case. We appreciate you bringing this to our attention and the chance to make things right. SNOW