Snow Teeth WhiteningReviews of trysnow.com

Response from Snow Teeth WhiteningAug 23, 2026

Hi Cheryl, Thank you for taking the time to share your experience with us. We’re sorry to hear the toothbrush hasn’t performed as expected, particularly with the brush heads repeatedly splitting. We truly appreciate you bringing this to our attention and would like the opportunity to look into it further. Please reach out to our support team at [email protected] with your order details so we can review what happened and see how we can best assist. Thank you again for your feedback. SNOW

Response from Snow Teeth WhiteningFeb 15, 2026

Hi Rindi, Thank you for taking the time to share your detailed feedback. I’m truly sorry to hear about the frustration you and your husband experienced — from the delayed shipping to the difficulty reaching support, and especially the issues with your wireless device not holding a proper charge. That’s certainly not the experience we want you to have. We understand how disappointing it must be to prepare for a session only for the device to power off and waste your whitening gel. The wireless unit should hold a charge for multiple sessions when fully charged, so what you’re describing does not sound right. At SNOW Oral Care, product quality and customer support are extremely important to us, and we’d like the opportunity to make this right. Please email us directly at [email protected] with your order number and reference this review so we can troubleshoot the device and arrange a replacement if needed. We appreciate your feedback and the chance to resolve this for you. Warms regards, SNOW

Response from Snow Teeth WhiteningFeb 2, 2026

Hi Emily, Thank you for taking the time to share your experience with us. I’m really sorry to hear about the confusion finding the replacement pen and the lack of follow-up regarding your order. We understand how frustrating it must feel to be waiting on a product and not getting timely responses, especially when you were simply trying to replace something compatible with your device. That’s not the experience we aim to provide at SNOW Oral Care, and we truly apologize for the inconvenience. Please reach out to us directly at [email protected] with your order details so we can prioritize this right away and make things right, whether that’s a replacement or a refund. We appreciate you bringing this to our attention and the chance to fix it for you. Sincerely, SNOW

Response from Snow Teeth WhiteningNov 23, 2025

Hi Ben, Thank you for taking the time to share your feedback with us. We’re sorry to hear that you’ve experienced repeated issues with your device. We appreciate you bringing this to our attention, and our team would love the chance to look into this further and see what we can do to help. Please reach out to us directly at [email protected] so we can work toward a solution. Sincerely, SNOW

Response from Snow Teeth WhiteningApr 25, 2025

Hi, Thank you for taking the time to share your feedback. We’re sorry to hear about your experience. We’re glad to see that you’ve already reached out to our support team and that the issue has been resolved. To clarify, the charge you received was due to an active subscription on your account for our Magic Powder product. This subscription is set up during checkout when a delivery frequency is selected, and it automatically generates future orders. We can confirm that your subscription has since been cancelled and the recent charge was fully refunded. Regarding the delay, Magic Powder was temporarily out of stock due to high demand and was sold as a pre-order at the time of your purchase. Your order was shipped and delivered on March 18th, as soon as the product became available again. We appreciate your feedback and are working to improve transparency around subscriptions and product availability to provide a smoother experience in the future. Thank you again for trying Magic Powder. If there’s anything else we can help with, our support team is always here for you. All the best, SNOW

Response from Snow Teeth WhiteningApr 21, 2025

Hi, Thank you for taking the time to share your feedback. We're really sorry to hear that your toothbrush stopped working after just a few uses. We understand how disappointing that must be, especially when you were happy with its performance at first. It’s great to hear you’re enjoying the toothpaste, and we want to make sure the rest of your experience lives up to that standard. Please reach out to us at [email protected] so we can take a closer look and help find the best solution. We appreciate the opportunity to make things right. All the best, SNOW

Response from Snow Teeth WhiteningMar 24, 2025

Hi, We sincerely apologize for the frustrating experience you've had with your order. We understand how disappointing it must be to wait this long without clear communication. This is not the experience we want for our customers, and we truly appreciate your patience. Please reach out to our customer service team at [email protected], and we will look into this immediately to ensure you receive the correct resolution, including your refund and any missing items. We also appreciate your feedback about transparency, and we will work on improving our communication to prevent this from happening again. Thank you for bringing this to our attention, and we hope to make things right for you. All the best, SNOW

Response from Snow Teeth WhiteningJan 14, 2025

Hi, Thank you for your honest feedback. We're glad to hear you love our products, but we sincerely apologize for falling short on providing updates regarding the restock of the product you’re looking for. We understand how frustrating it can be to wait for something you’re excited about, especially when communication doesn’t meet your expectations. We’re currently working to improve our response times and the way we communicate restock updates to our customers. Although we may not have a specific restock date yet, we’d be happy to prioritize notifying you as soon as we have more information. Please feel free to reach out to us again at [email protected]. Your feedback is invaluable in helping us grow, and we appreciate you bringing this to our attention. All the best, SNOW