Kay
Terrible customer service. Company takes your money and runs!!!!
Well, it’s been six days since my last review and I have not heard from a customer service representative acknowledging that they have my two orders sitting in their system, taken my money and not shipped my orders. I purposely ordered early, 11/11/23, so I could give my disabled son an electric toothbrush for Christmas. I also ordered an extra one for someone else. If you don’t have the product, refund my money. The total of my order was $257.03. I have also since filed a review with the BBB.
Response from Snow Teeth WhiteningDec 28, 2023
Hi, Thank you for the review and for bringing to attention where you felt you were not met with the best of SNOW. We are aware that our customers are affected by the delays and lack of immediate responses to their concerns and requests. We are working within our departments to both get your orders fulfilled and shipped out. As well as responding to your requests to provide updates on the order statuses and if needed, we are processing cancellations as requested. This will not occur overnight, but we are not closing our eyes/ears/hearts to these concerns. We will follow-up and answer each customer until all have been provided with a resolution. We ask that you continue to lend your patience and understanding in the midst of all that has been experienced. Thank you, SNOW