Snow Teeth Whitening#1 selling teeth whitening system guaranteed to work on all smiles. Fast shipping nationwide! Order online today: https://www.trysnow.com
Snow Teeth Whitening (trysnow.com) has 4,060 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Michael L.
Great company. Stands behind their product!
Response from Snow Teeth WhiteningJan 4, 2024
Hi and Thanks, We are thrilled that you had a Great experience and have shared what you Appreciated about us here at SNOW. All Our Best, SNOW
JM
I am very skeptical of Snow's reviews. If you look under the hood on Trustpilot and BBB, you'll see a multitude of dissatisfied customers (myself included). Their customer service page indicates that they get back to customers quickly. They do not. I have not heard from them in the 19 days since I placed my order, despite multiple attempts to call, e-mail, and use their chat feature. Their website indicates that their team will get back to their customers in 24-48 business hours. They have failed to do so countless times at this point. My attempts to call their customer service line have left me waiting for hours, with no response. They continue to send me a ton of marketing e-mails, and at one point, a generic email from "Josh" noted that at least part of my order would arrive as scheduled but some products may be delayed. It was not customized in any fashion to my order. To date, none of my order has shipped or arrived, nor have any real updates been given. I was excited to try this product, but now I feel like I have been duped. I understand that the lead up to the holidays can be very busy for many companies. Having said that, Snow could at least attempt to communicate with their customers in an effective way. What they've demonstrated so far is not poor customer service, but the absence of customer service. I've noticed some pretty heavy defense of their "excellent" customer service on BBB and TrustPilot, but I've yet to have the opportunity to even engage with someone from their team. I get the impression that Snow largely focuses on marketing and customer acquisition, but doesn't really seem to place any emphasis on customer service, customer satisfaction, or customer retention. I just want to get the order I paid for. At the very least, an update on my order would be great. If you can send marketing e-mails out on a near daily basis, surely you could find a way to communicate with paying customers, no?
Response from Snow Teeth WhiteningDec 28, 2023
Hi, Thank you for the review and for bringing to attention where you felt you were not met with the best of SNOW. We are aware that our customers are affected by the delays and lack of immediate responses to their concerns and requests. We are working within our departments to both get your orders fulfilled and shipped out. As well as responding to your requests to provide updates on the order statuses and if needed, we are processing cancellations as requested. This will not occur overnight, but we are not closing our eyes/ears/hearts to these concerns. We will follow-up and answer each customer until all have been provided with a resolution. We ask that you continue to lend your patience and understanding in the midst of all that has been experienced. Thank you, SNOW
Inkyung Y.
I placed an order for 3 brushes on Instagram promotion, but only received one with one tracking number. I e-mailed the company twice so far with no reply. phone calls to the customer service is not answered either. USPS told me that they should have 3 brushes in a container if they put them with only one tracking number. Clearly this is a mistake in the company’s end not USPS.. I am confused by the rave reviews online, since my experience so far has been terrible with customer service.
Response from Snow Teeth WhiteningDec 28, 2023
Hi, Thank you for the review and for bringing to attention where you felt you were not met with the best of SNOW. We are aware that our customers are affected by the delays and lack of immediate responses to their concerns and requests. We are working within our departments to both get your orders fulfilled and shipped out. As well as responding to your requests to provide updates on the order statuses and if needed, we are processing cancellations as requested. This will not occur overnight, but we are not closing our eyes/ears/hearts to these concerns. We will follow-up and answer each customer until all have been provided with a resolution. We ask that you continue to lend your patience and understanding in the midst of all that has been experienced. Thank you, SNOW
Aaron A.
My toothbrush broke, even though I purchased it about a year ago the company replaced it for free and even through in a couple extras, so nice to have purchase something from the company that stands behind their product!
Response from Snow Teeth WhiteningJan 4, 2024
Hi, Thanks for being a Loyal SNOW Customer and for sharing the experience that you recently had with us. We Love to keep our customers informed about all the Value that comes along with their purchases. it sounds like your warranty covered the concerns you shared, and you were able to get some extras from the Customer Support Agent that assisted you. Awesome Review! SNOW
MJ W.
Immediate response when asking about a shipping delay. Offered to send items in stock now and the backordered items when available. Really appreciated the quick and easy resolution.
Kaye Smith de V.
Fast easy to communicate with and very helpful in helping me get the best whitening product. I am very grateful that Angie took the time to help me
Linda B.
Linda was the person who dealt with my problem, she was superb, spanish customs sent first order back then a second was sent out and although I paid someone 20 euro to complete the complicated customs firm item still didn't arrive, she sorted out refund and was always quick to reply, brilliant customer service
Chris B.
I love this product!!! Works excellent and doesn’t hurt my teeth like other whiteners. I’ve been using snow teeth whitening for a few years now and very impressed with the results. Customer service is great and quick with responding and very helpful.
