Rich R.
Ordered 8/9
Ordered 8/9 sent to wrong zip code replaced 8/24 sent to wrong address found at neighbors house 9/7 Won't charge, won't connect to phone through bluetooth Last email said they were really busy 9/24 As of 10/9 No further contact other than trust pilot non-answer. They have my $109, and I have non-functional ear buds. Ordered from a different company, they arrived, they work but the interface is basically on/off, volume control. I actually prefer my headphones. PS. It appears ALL brands are made in China, maybe just the electronics, then assembled in US. Shipped by GoFo express!!!
Response from TryravineOct 12, 2026
Hey Richard, We’d like to clarify a few points in your feedback, as the statement that you received no further contact from us is not accurate. Our records show that we offered you a replacement on September 13, 2026, at 7:31 AM. However, we did not receive the confirmation needed to proceed with that replacement. We understand your frustration with the delivery issues and the technical problems you experienced, but we also need to clarify that our team did make an effort to resolve the situation. For your reference, we have repeatedly shared screenshots of our previous email correspondence with you to demonstrate that we did, in fact, respond. However, you continued to contact us through separate email threads rather than continuing the original conversation. This can create the impression that your messages were left unanswered when, in fact, our responses were already provided in the existing thread. We ask that you review the complete email history before concluding that our team failed to communicate with you. Regarding the replacement, we had already offered a resolution on September 13, but we could not proceed without your confirmation. While we regret the shipping difficulties you experienced, confirming the correct shipping details is also essential when arranging a replacement to help prevent further delivery issues. We acknowledge that you have since purchased a product from another company and are disappointed with your experience with Ravine. However, we believe it is important that any public feedback accurately reflects the full communication history, including our replacement offer and the confirmation that remained outstanding. We remain willing to review your case and discuss the available options. If you would like to revisit the replacement offer, please reply directly to this email thread so we can keep all communication in one place and clarify the next steps. Regards, Malcolm Social Media Team