TryravineReviews of tryravine.com

Response from TryravineSep 27, 2026

Hi Timothy, We appreciate you for sharing your feedback with us. We’re sorry to hear that you’ve been having difficulty getting the earbuds to fit comfortably, especially since proper fit is important when using them for shooting. It’s certainly disheartening for us to read this without having had the opportunity to look into the issue with you first. We also noticed that you haven’t reached out to our Support Team regarding the fit issue. We’d be more than happy to assist and provide troubleshooting steps, fit recommendations, or the best course of action based on what you’re experiencing. Please don’t hesitate to reach out to our Support team at [email protected] so we can properly investigate the issue and help you get the comfortable, secure fit you need before using them at the range. We’d appreciate the opportunity to make this right and ensure you feel confident using your FieldOps earbuds. Regards, Ace Social Media Team

Response from TryravineSep 23, 2026

Hi Dave, Thank you for sharing your concerns. We understand how frustrating it can be when the Bluetooth audio isn’t delivering the level of sound you expected, especially for calls and music. Our team previously reached out to request a few additional details so we could better investigate what may be causing the issue, but unfortunately, we haven’t heard back from you yet. Without those details, we haven’t been able to determine what may be affecting the Bluetooth volume or audio quality. If you’re still experiencing the same problem, we strongly encourage you to contact our support team at [email protected]. We’d be glad to take another look and work with you toward a resolution. Regards, Ace Social Media Team

Response from TryravineSep 18, 2026

Hi there, It’s concerning to read this feedback, particularly because we would have appreciated the opportunity to properly understand and address your concerns before the review was posted. We’re unable to find any information in our support records that explains the concerns raised here. Our team has attempted to request your order details so we could verify exactly which Pro version you received, review the product information associated with your purchase, and investigate your comments regarding the noise reduction. Unfortunately, we haven’t heard back from you. It is understandably disheartening for our team to read a review describing the experience as a “bait and switch” when we have not been given the order information needed to investigate the situation. Product versions and specifications are important to us, and we would genuinely like the opportunity to look into what you received and clarify any differences you noticed. Please get back in touch with our support team with your order details so we can properly review the matter and assist you. Regards, Ace Social Media Team

Response from TryravineSep 18, 2026

Hi there, We appreciate to see this feedback, especially since we want every customer to have a clear path to assistance when an issue comes up. We reviewed if you have conversation with our customer support team, but we were unable to find any information explaining the concern mentioned in this review. Our team did reach out to request your order details so we could properly investigate the earbud that was not working and assist with the return process, but unfortunately, we have not received a response from you. For that reason, it’s particularly disheartening to read that you were unable to make contact with us when our team had already attempted to follow up and resolve the matter. Please respond to our support team with your order details so we can locate your purchase, look into what happened, and work toward a resolution. Regards, Ace Social Media Team

Response from TryravineSep 10, 2026

Hi Daniel, We’re sorry to hear that you’ve been frustrated with the fit and that the earbuds have been falling out of your ear. We understand how disappointing that can be, especially when you were hoping for a comfortable and secure fit. We’d also like to clarify that our Customer Support team did reach out to you regarding your concern, and it appears we have not received a response from you for the past 21 days. We genuinely want the opportunity to help resolve the issue rather than leave you feeling that your concern was brushed off. If you’re still experiencing difficulties, we strongly encourage you to reply directly to our support email so our team can continue assisting you with the fit and discuss the available options. We’re always happy to help when we have the opportunity to work through the issue with you. We appreciate your feedback and hope to hear back from you so we can make this experience better. Regards, Malcolm Social Media Team

Response from TryravineSep 5, 2026

Hi Scott, Thank you for taking the time to share your feedback. We completely understand your concern, especially when you’ve seen references to orders being shipped from the U.S. Under normal circumstances, we ship orders from our U.S. warehouse. However, due to the exceptionally high demand during our recent sale, our U.S. inventory sold out much faster than anticipated. To help prevent further delays, some orders were fulfilled directly through another one of our fulfillment facilities. When developing Field Ops, we carefully evaluated both local and international manufacturing options. While we truly wanted to keep production local and support U.S. suppliers, the manufacturer we ultimately selected was able to meet a higher standard in terms of materials, consistency, and overall product quality. The local prototypes we received unfortunately did not meet those same benchmarks. We sincerely apologize for any confusion this may have caused, and we appreciate your patience. We hope your Field Ops earbuds arrive soon and that once you’ve had the opportunity to try them, you’ll be pleased with their quality and performance. Regards, Malcolm Social Media Team

Response from TryravineSep 1, 2026

Hi Mike, We genuinely value your feedback and would like to properly investigate the concerns you raised. Our team has previously reached out to request additional details regarding your experience, but unfortunately, we have not received a response from you after three days. We’d still be glad to look into this for you and clarify what happened with your order and cancellation request. Please feel free to contact our Customer Support team so we can review your case and extend the assistance you need. We appreciate the opportunity to address your concerns and hope to hear from you. Best regards, Malcolm Social Media Team